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Be Quiet, Be Heard
Testimonials |
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"Unlike most authors of books on communication, Glaser and Glaser have chosen to present conceptual frameworks instead of just feeding the reader canned formulas. Then, they've gone an important step further by showing how to apply their concepts -- something rarely seen in books that contain theories. This is a winning combination and the reader reaps the benefits."
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Jerry I. Porras
Lane Professor of Organizational Behavior and Change Emeritus
Stanford Business School and
Co-author of Built to Last: Successful Habits of Visionary Companies |
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| "To create a successful mass-market product you need a high-powered team of experts from multiple disciplines. Unfortunately, left in their 'natural' state, such teams often prefer to pontificate, digress at will and compare egos on every occasion. Glasers' research-based insights into workplace dynamics have helped me re-focus my team. Bickering is now rare, morale is up, and the product demos are earning rave reviews from the press! Glasers' models are so effective that at first you wonder if applying them is considered cheating. You quickly drop that thought when you realize that your team is delivering better quality work, feeling more motivated and thanking you for being so much more thoughtful, helpful and fair!" |
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Michal Bortnik
Program Manager
Xbox Live
Microsoft |
"Effective communication is complex and this book doesn't pretend it to be otherwise. But through analysis of its component parts, readers will easily grasp and implement its essential principles. Those principles are well supported by research findings and case studies that draw on corporate, professional and personal environments. With an engaging narrative style and a warm sense of humor, Susan and Peter Glaser translate their decades of experience in this field with convincing authority."
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Jim Elvey
CEO
Local Government Managers Association National
Melbourne, Australia |
| "This is the type of book that you don't read once. It will serve as an outstanding reference guide for those interested in reaching agreements and improving their communication." |
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Paul Lanspery
Deputy General Manager
San Diego County Water Authority |
| "I was carried from one page to the next as I gleaned many concepts and strategies that are so relevant to my everyday work life, as well as my personal life. I see this as a "how to" manual that one almost wants to carry around to help with those daily communication challenges. Great tactics are presented, all the way from handling conflict to giving a public speech. Your book is one valuable suggestion after another. What a great way to synthesize your years of experience and knowledge into one location." |
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Wynelle J. Huff, PhD
Vice President
Adventist Medical Center |
"Finally a no gimmick, effective skill-building guide for a world that desperately needs to communicate better. Instead of typical business-speak techniques, you will learn practical relationship building communication tools."
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Jackson Steele
Training Manager
State of Alaska |
"I found the book to be very practical. It was easy to read and follow. The use of real examples made the lessons easy to understand and identify with. Also, having examples from work, home and family made the skills seem more usable. We need to look at clear communication as a life skill, not just a work skill. When this book comes out I will use it with my HR staff for developmental reading."
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Mary Neidig
Human Resources Director
Lane Transit District |
"When asked what most needs improvement in today's business school graduates, the corporate leaders who compromise advisory boards at leading business schools point to oral and written communication skills, hands down. Unlike the case with the weather, which many complain about, but, as Mark Twain quipped "few do anything about," Susan and Peter Glaser have written a persuasive book that will make a meaningful difference in improving the development of effective communication skills of business managers. I encourage you to "be quiet and"read their book" so that you too can be better heard in your own practice of business."
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Mark Zupan
Dean
William E. Simon Graduate School of Business
University of Rochester |
"Susan and Peter are perennial favorites as presenters at the International City/County Management Associations Annual Conferences and one look at this manuscript explains why the Glasers receive the highest possible participant evaluations year after year--their work is fresh, practical and immediately applicable. Susan and Peter have served as faculty at ICMA University for the past ten years. We look forward to sharing their humor, knowledge and ability to connect real solutions to real people for many years to come. Their expertise, style of delivery and life experience make them unique, innovative and invaluable."
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Felicia Logan
Director of Professional Development
International City/County Management Association
Washington, DC |
| "For a number of years, our government has benefited from the Glaser's experience and teachings. The application of their principles and skills has transformed our organizational culture and improved both service delivery and internal efficiencies. In this book, the Glasers have distilled their message into a practical and readable volume. The information has been refined over years of hands-on practice with a wide array of public and private organizations, yet it is fresh and timely. Numerous real life examples bring the theories and models into context for practical application." |
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Donna Pierce
Deputy City and Borough Manager
Juneau, Alaska |
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"Through the guidance that Susan and Peter have provided I can take accountability for my communication and make it more productive. It definitely will help me in my day-to-day interactions and allow me to influence my organization to move toward a culture where communication is a principal value. This book has definitely given me a new mantra, one to help me succeed in my personal and business life." |
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Jim Sears
Director of Public Works
Marion County, Oregon |
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"The Glasers poignantly remind managers that they "are" the message, and that meaningful management and leadership is based upon their communication skills. This book illustrates a new path for significantly improving outcomes in any organization through harnessing the energy of communication." |
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David H. Ready
City Manager
Palm Springs, California |
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"The Glasers are masterful trainers. They share their insights and strategies in such a straightforward and common sense way that you can put them to use and see the difference right away. Communication and collaborative problem solving improved greatly at our school as a result of putting the Glaser's transforming insights and techniques to work."
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Pam McComas
Associate Head
The Catlin Gabel School
Portland, Oregon |
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"The Glasers have done a wonderful job in capturing their hallmark approach to leadership."
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Eurial (E.T.) Turner
Staff Asst. to the Deputy Chief for Programs, Legislation, and Communication
USDA Forest Service
Washington, D.C. |
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"An essential and timely piece."
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Fariborz Pakseresht
Deputy Chief Administration Officer
Oregon Department of Human Services |
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"Presented in an entertaining, simple and straightforward manner, this book moves beyond the intellectual and shows how to live communication day to day, relationship to relationship. The lessons are fundamental, foundational, and need to be practices continuously."
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Karen Shimamoto
Forest Supervisor
Fremont-Winema National Forests |
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"Be Quiet, Be Heard" is an easy-to-read practical guide to handling awkward business, family and relationship conflicts. Day-to-day situation examples allow the reader to benefit from clear, real-life advice. This book should be a must at the front of your bookshelf."
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Rod Titcombe
Chief Executive
Manawatu District Council, Feilding, New Zealand, and
President
New Zealand Society of Local Government Managers |
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