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Resources
Welcome to the Glasers Resources Page. The tools and information in this area is provided for seminar participants, the news media or anyone else working with the Glasers. |
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Content Bibliographies: Additional Readings - Breakthrough Conflict
Content Bibliographies: Additional Readings - Hardwiring Teamwork
Content Bibliographies: Additional Readings - Persuasion and Influence |
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Content Bibliographies: Additional Readings
Breakthrough Conflict |
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The Arbinger Institute. 2002.
Leadership and Self-Deception: Getting Out of the Box.
SanFrancisco: Berrett-Koehler Publishers, Inc. |
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Baruch Bush, Robert A. and Joseph P. Folger. 2005.
Promise of Mediation: The Transformative Approach to Conflict.
SanFrancisco, CA: Jossey-Bass.
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Bond, Frank Ward and David Bunce. 2003.
“The Role of Acceptance and Job Control in
Mental Health, Job Satisfaction, and Work Performance.”
Journal of Applied Psychology 88 (6): 1057-1067. |
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Brett, Jeanne M., Mara Ole Kains, Ray Friedman, Nathan Goates, Cameron Anderson, and Cara Cherry Lisco. 2007.
“Sticks and Stones: Language, Face, and Online Dispute Resolution.”
The Academy of Management Journal 50(1): 85-99.
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Cohen, Cynthia F., Stanley J. Birkin, Murray E. Cohen, Monica J. Garfield, and Harold
W. Webb. 2006.
“Managing Conflict During an Organizational Acquisition.”
Conflict Resolution Quarterly 23 (3): 317-331.
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Coyne, Kevin P and Edward J. Coyne, Sr. 2007.
“Surviving Your New CEO.”
Harvard Business Review 85 (5): 62-69. |
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Davis, Paul.
“Conflict Resolution: Six Secrets to Successfully Conquer Conflicts.”
Conflict Management 46 (9): 4-6. |
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Dechurch, Leslie A., Katherine L. Hamilton, and Craig Haas. 2007.
“Effects of Conflict
Management Strategies in Perceptions of Intragroup Conflict.”
Group Dynamics: Theory, Research, and Practice 11(1): 66-78. |
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Desrochers, Pete.
“Resolved: Using Mediation to Settle Conflicts”
24 (4): 30-33. |
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Donaldson, E. and F.W. Bond. 2004.
“Psychological Acceptance and Emotional Intelligence in Relation to Workplace and Well-Being.”
British Journal of Guidance and Counselling 34: 187-203. |
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Eden, Don.
“Pygmalion in Management; Productivity as a Self Fulfilling Prophecy.” Lexington Books, 1990. |
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Gehani, R. Ray and Rashmi Gehani. 2007.
Mary Parker Follett’s Constructive Conflict:
A “Psychological Foundation of Business and Administration for Innovative Global Enterprises.” International Journal of Public Administration 30(4): 387- 404. |
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Glaser, P.A. and S.R. Glaser. 1998.
“Transforming Organizational Communication:
Changing How People Resolve Conflict and Solve Problems.”
Winner of the 1998 International Association of Business Communication Research Foundation Award. |
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Glaser, S. R. and P. A. Glaser. 2006.
Be Quiet, Be Heard: The Paradox of Persuasion.
Eugene, OR: Communication Solutions Publishing. |
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Glaser, S. R. 1994.
“Teamwork and Communication: A Three-Year Case Study of Change.” Management Communication Quarterly 7 (3): 282-296. |
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Glaser, S., S. Zamanou and K. Hacker. 1987.
“Measuring and Interpreting Organizational
Culture.”
Management Communication Quarterly 1(2). |
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Goleman, Daniel. 2006.
Social Intelligence: the New Science of Human Relationships.
New York: Bantam Books. |
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Goodman, Brenda. 2007.
“The Act of Negotiation.”
Psychology Today 40(1) 64-65. |
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Hayes, Steven C. and Spencer Smith. 2005.
Get Out of Your Mind and Into Your Life:
The New Acceptance and Commitment Therapy.
Oakland, CA: New Harbinger Publications, Inc. |
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Hayes, Steven C., Richard Bissett, Nancy Roget, Michele Padilla, Barbara S.
Kohlenberg, Gary Fisher, Akihiko Masuda, Jacqueline Pistorello, Alyssa K. Rye, Kristen Berry and Reville Niccolls. 2004.
“The Impact of Acceptance and Commitment Training and Multicultural Training on the Stigmatizing Attitudes and Professional Burnout of Substance Abuse Counselors.”
Behavior Therapy 35 (4) 821-835. |
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Jussin, L and Harber KD. 2005.
“Teacher expectations and Self Fulfilling Prophecies: Knowns and Unknowns, Resolved and Unresolved Controversies.”
Personality and Social Psychology Review 5; 9 (2): 131-155. |
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“Dealing with Jerks and Their Bad Behavior in the Workplace.” 2007.
Institute of Management and Administration 84 (7) 7-10. |
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Lipskey, David B., Ronald L. Seeber, and Richard Fincher. 2003.
Emerging Systems for Managing Workplace Conflict: Lessons from American Corporations for Managers and Dispute Resolution Professionals.
NY:John Wiley and Sons, Inc. |
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“Managing Conflict and Negotiation Effectively in the Workplace.” 2003. Australian
Journal of Psychology 55: 135. |
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Mellman, Don and Edward A. Dauer. 2007.
“Negotiation: The CMO’s Indispensable
Skill.”
Physician Executive 33(4): 48-51. |
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Meyer, Susan. 2004.
Organizational Response to Conflict: Future Conflict and Work
Outcomes. Social Work Research 28 (3): 183-190. |
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Oetzel, John G. and Stella Ting-Toomey. 2006.
The SAGE Handbook of Conflict
Communication: Integrating Theory, Research, and Practice.
Thousand Oaks, CA: SAGE Publications. |
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Patterson, Kerry, Joseph Grenny, Ron McMillan, Al Switzler, and Stephen R Covey.
2002.
Crucial Conversations: Tools for Talking When Stakes are High.
NY:
McGraw Hill. |
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Patterson, Kerry, Joseph Grenny, Ron McMillan, and Al Switzler. 2004. Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior.
NY: McGraw Hill. |
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Piper, Fleur and Lydia Smith. 2006. “Family or Savages? Enhancing Relationships at Work: an Approach to Conflict Resolution of Bullying.” Australasian Dispute Resolution Journal 17 (1) 12-19. |
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Putnam, Linda L. 2007.
“Organizational Conflict Management: Revisiting the Past and
Charting the Future.”
Human Relations 60 (4): 637-640. |
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Rhee, Kenneths and Rebecca J. White. 2007.
“The Emotional Intelligence of
Entrepreneurs.”
Journal of Small Business and Entrepreneurship 20 (4): 409-425. |
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Rosenberg, Marshall B. 2005.
Nonviolent Communication: A Language of Life.
Encinitas, CA: Puddle Dancer Press. |
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Rosenthal, Robert and Lenore Jacobsen. 1992.
Pygmalion in the Classroom.
Expanded
Edition. New York: Irvington. |
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Sapolsky, Robert M. 2004.
Why Zebras Don’t Get Ulcers: Acclaimed Guide to Stress, Stress Related Diseases, and Coping.
NY: Henry Holt and Co. |
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Shahinpoor, Nasrin and Matt Bernard. 2007.
“The Power of One: Dissent and Organizational Life.”
Journal of Business Ethics 74 (1) 37-48. |
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Weiss, Jeff and Jonathan Hughes. 2005.
“Want Collaboration? Accept–and Actively
Manage–Conflict.”
Harvard Business Review 83 (3): 93-101. |
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Yankelovich, Daniel. 1999.
The Magic of Dialogue: Transforming Conflict into
Cooperation.
NY: Touchstone. |
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Zamanou, S. and S. R. Glaser. 1994.
“Moving Toward Participation and Involvement:
Managing and Measuring Organizational Culture.”
Journal of Group and Organizational Management 19 (4): 510-537. |
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Content Bibliographies: Additional Readings
Hardwiring Teamwork |
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Bligh, Michelle C, Craig L. Pierce, and Jeffrey C. Kohles. 2006.
“The Importance of Self- and Shared Leadership in Team Based Knowledge Work: a Meso-Level Model of Leadership Dynamics.”
Journal of Managerial Psychology 21 (4): 296-318. |
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Choi, Jin Nam. 2007.
“Change-Oriented Organizational Citizenship Behavior: Effects of Work Environment Characteristics and Intervening Psychological Processes.” Journal of Organizational Behavior 28 (4): 467-484. |
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Dimitroff, Robert D., Lu Ann Schmidt, and Timothy D. Bond. 2005. “Organizational Behavior and Disaster: A Study of Conflict at NASA.”
Project Management Journal 36 (2): 28-38. |
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Drayton, Ed. 2006.
“Full Team Ahead.”
Marketing Week 29 (50): 25-26. |
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Fisher, Bill and Andy Boynton. 2005.
“Virtuoso Teams.”
Harvard Business Review 83 (7/8): 116-123. |
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Graham, Andrea. 2005.
“Teambuilding Reveals Its Serious Side.”
Corporate Meetings and Incentives 24 (5): S6. |
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Glaser, P.A. and S.R. Glaser. 1998.
“Transforming Organizational Communication: Changing How People Resolve Conflict and Solve Problems.”
Winner of the 1998 International Association of Business Communication Research Foundation Award. |
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Glaser, S. R. 1994.
“Teamwork and Communication: A Three-Year Case Study of Change.” Management Communication Quarterly 7 (3): 282-296. |
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Glaser, S. R. and P. A. Glaser. 2006.
Be Quiet, Be Heard: The Paradox of Persuasion.
Eugene, OR: Communication Solutions Publishing. |
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Glaser, S., S. Zamanou and K. Hacker. 1987.
“Measuring and Interpreting Organizational Culture.”
Management Communication Quarterly 1 (2). |
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Greenberg, Penelope Sue, Ralph H. Greenberg, and Yvonne Lederer Antonucci. 2007.
“Creating and Sustaining Trust in Virtual Teams.”
Business Horizons 50 (4): 325-333. |
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Hirschfield, Robert R., Mark H. Jordan, Hubert S. Feild, William F. Giles. 2006.
“Becoming Team Players: Team Players’ Mastery of Teamwork Knowledge as a Predictor of Team Task Proficiency and Observed Teamwork Effectiveness.” Journal of Applied Psychology 91 (2): 467-474. |
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Marchamalo M. and C. Romero. 2007. “Participatory decision-making in land use planning: an application in Costa Rica.”
Ecological Economics 63 (4): 740-748. |
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Renzi, Bergit. 2008.
“Trust in Management and Knowledge Sharing: the Mediating Effects of Fear and Knowledge Documentation.”
Omega 36 (2): 206-220. |
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Ringer, T. Martin. 2007.
“Leadership for Collective Thinking in the Workplace.”
Team Performance Management 13 (3) 130-144. |
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Seibold, David R. and Renee A. Meyers. 2007.
“Group Argument: a Structuration Perspective and Research Program.”
Small Group Research 38 (3): 312-336. |
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Sills, Judith. 2007.
“Walking the Teamwork Tightrope.”
Psychology Today 40 (4): 61-62. |
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Wellman, Jerry. 2007. “Leadership Behaviors in Matrix Environments.” Project Management Journal 38 (2): 62-74. |
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Zamanou, S. and S. R. Glaser. 1994.
“Moving Toward Participation Involvement:
Managing and Measuring Organizational Culture.”
Journal of Group and Organizational Management 19 (4): 510-537. |
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Content Bibliographies: Additional Readings
Persuasion and Influence |
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Aristotle. (1954).
Aristotle: Rhetoric and Poetics. (W. Rhys Roberts & I. Bywater, Trans.).
New York: The Modern Library. |
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Cialdini, Robert. B. 2007.
Influence: The Psychology of Persuasion, fourth edition.
NY: Harper Collins. |
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Cialdini, Robert B. 2004.
“The Science of Persuasion.”
Scientific American Special Edition 14 (1): 70-77. |
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2001. Influence: Science and Practice.
Boston, MA: Allyn and Bacon. |
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Eiser, Barbara J., Arnold R. Eiser, and Michael Parmer. 2006.
“Power of Persuasion:Influence Tactics for Health Care Leaders.”
Leadership in Action 2006 26 (1): 3-7. |
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Fennis, Bob, Enny Das, and Ad Pruyn. 2006.
“Interpersonal Communication and Compliance: the Disrupt-then-Reframe Technique in Dyadic Influence Settings.”
Communication Research 33 (2): 136-151. |
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Ferris, Gerald R., Darren Treadway, Pamela Perrewe, Robyn Brouer, and Ceasar Douglas. 2007.
“Political Skills in Organizations.”
Journal of Management 33 (3): 290-320. |
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Garvin, David A. and Michael A. Roberto. 2005.
“Change Through Persuasion.”
Harvard Business Review 83 (12): 104-112. |
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Glaser, S. R. and P. A. Glaser. 2006.
Be Quiet, Be Heard: The Paradox of Persuasion.
Eugene, OR: Communication Solutions Publishing. |
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Hackman, J. Richard and Ruth Wageman. 2007.
“Asking the Right Questions About Leadership: Discussion and Conclusions.”
American Psychologist 62 (1): 43-47. |
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Hee, Sun Park, Timothy Levine, Catherine Kingsley Westerman, Tierney Orfgen, and Sarah Foregger. 2007.
“The Effects of Argument Quality and Involvement Type On Attitude Formation and Attitude Change: a Test of Dual-Process and Social Judgment Predictions.”
Human Communication Research 33 (1): 81-102. |
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Heslin, Peter A., Don Vandewalle, and Gary P. Latham. 2006.
“Keen to Help? Managers’ Implicit Person Theories and Their Subsequent Coaching.”
Personnel Psychology 59 (14): 871-902. |
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Jackman, J. M. and Myra H. Strober. 2003.
“Fear of Feedback.”
Harvard Business Review 81 (4): 101-107. |
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Matthews, Jana. 2007.
“Is Your Culture Broken?”
Leader to Leader 2007 (45): 12-16. |
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Mortensen, Kurt W. 2004.
Maximum Influence.
New York, NY: American Management
Association. |
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Preston, Paul. 2005.
“Persuasion: What to Say, How to Be.”
Alabama Journal of Healthcare Management 50 (5): 294-296. |
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Smith, Valerie A., Brenda M. DeVellis, Adina Kalet, Joanne C. Roberts, and Robert F.
DeVellis. 2005.
“Encouraging Patient Adherence: Primary Care Physicians’ use of Verbal Compliance-Gaining Strategies in Medical Interviews.”
Patient Education Counseling, 57 (1): 62-76. |
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Society for Human Resource Management and Harvard Business School Press. 2006.
The Essentials of Power, Influence, and Persuasion. |
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