Conflict is inevitable in any organization and always difficult to manage but Glaser and Associates employ proven, conflict resolution steps for solving the problem and strengthening the relationship.

Interviews
We conduct confidential interviews prior to intervention programs. We then present a trend report, which is both honest and encouraging. Involved parties must believe that events are being accurately portrayed, and that a positive resolution is within their grasp.

Skill Acquisition
Participants learn communication ground rules to be used during the intervention and after. Using a shaping process, participants are taught precise skills for raising delicate issues and responding to criticism. These communication models ensure that participants leave the program with a new pattern for resolving future conflict in addition to the agreements that emerge from this session.

Agreement Building
Drawing upon the interviews and

trend report, we present the core issues currently separating the group. We then facilitate the group, encouraging participants to apply their newly acquired consensus skills to craft written agreements. These agreements serve as stabilizing blueprints to guide future behaviors at new levels of trust and cooperation. Participants learn and practice skills for creating agreement from divergent points of view as well as for facilitating group and teamwork communication skills that create safety, accountability and commitment.

Collaborative Problem Solving
Again, drawing from the interviews, we identify problem-solving opportunities ripe for resolution. Participants learn and practice a model for collaborative problem solving that moves them from brainstorming through action with individual task deliverables.

Follow Through
After the intervention, the Glasers meet with the group leaders to develop strategies to ensure that the changes realized become part of the ongoing culture of the group.