Every organization endures conflict. Yet, leaders are often taken aback by the complex challenge of transforming people with personality conflicts and communication breakdowns into a committed, productive, and unified team.
Left unmanaged, conflict can distort decision-making and become a major barrier to the interdependent work required in today’s organizations. When allowed to interfere with efficient and effective service, unresolved conflict raises costs, increases stress, and reduces quality.

When you manage conflict constructively, you stimulate creative problem solving and increase innovation in everyone around you. This module offers conflict resolution skills and techniques for approaching conflict creatively and constructively. The goal is to solve the problem and simultaneously strengthen the relationship.

Purchase the Module for $395

With this Module, you will learn to:

• DECODE the hidden world of non-verbal communication to understand what people are really saying.
• IMPLEMENT a four-step model for getting below the defensive radar of others.
• TEACH people how their behavior is a problem without making them feel defensive.
• TIME your communication to maximize acceptance.
• CONVERT criticism from defensiveness and blame to insight and agreement.
• RAISE difficult issues that simultaneously solve problems and strengthen relationships.