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"Not a day goes by that I don't make use of what I learned..." Gene Mills, General Manager, Platt Electric |
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Healthcare Glaser and Associates has a long history of helping people. Read what people are saying about the Glasers. |
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“The Glasers provided the best training I have ever seen relating to effective communication. They gave training to our executive/director team at Florida Hospital Heartland Division. The tools they taught us have revolutionized the way we communicate.” |
Anthony Stahl, MSA, SPHR |
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“Your work and expertise are truly needed today and your passion for your work is evident in all that you do.” |
Tom Russell |
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“Susan and Peter Glaser are two of the finest trainers I have ever seen. Their style is entertaining and enjoyable. They deal with subjects that are fundamental to all of us being more productive managers and employees, as well as better human beings!” |
Isaac Dixon |
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“I've worked with the Glasers in good times and bad. Whether your Administration and Medical Staff are ready to come to blows, or you simply want to help your leadership team take communication to the next level, the Glasers are the ones to call. Their tailored approach balances honesty with diplomacy. They quickly diagnose the essence of any communication challenge, and they teach people with opposing goals to understand the benefits of communicating so everyone wins.” |
Jendi Coursey |
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“One of our account executives was vying for a position that required a visit to Corporate with a presentation as part of her final interview. Using the Glaser method for persuasive presentations, she got rave reviews and a job offer. The best part was that she did such a fabulous job that Corporate wants to have her as a coach to other colleagues as they prepare their own presentations. Using the Glaser techniques, she absolutely stood out in the crowd. With one presentation she doubled her salary and stepped up her career path.” |
Sheila Strand |
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“Reading the Glaser’s book, Be Quiet, Be Heard: The Paradox of Persuasion, I was carried from one page to the next as I gleaned many concepts and strategies that are so relevant to my everyday work life, as well as my personal life. I see this as a "how to" manual that one almost wants to carry around to help with those daily communication challenges. Great tactics are presented, all the way from handling conflict to giving a public speech. This book is one valuable suggestion after another. What a great way to synthesize years of experience and knowledge into one location.” |
Wynelle J. Huff, PhD |
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“The Glasers presented educational sessions for both our department managers and our physicians. Since quality communication is essential to quality care. the trainings were invaluable - time and money well spent. Peter and Susan are both informative and entertaining with common sense methods that are key to effective workplace communication.” |
Monty Knittle |
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Corporate |
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“Thanks so much for coming to Microsoft. Everyone was so impressed with your work and it has made a noticeable difference in the way people approach other teams, especially the most challenging ones.” |
Ali Heron |
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“The Glasers are exceptional. Their program at Hewlett Packard's Leadership Symposium provided participants with keenly pragmatic, skill-based communication models that are right on target in our diverse and dynamic work environment.” |
Janet Flaherty |
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“By employing their approach, the Glasers were able to revitalize safety in our plants throughout the United States. They present a sound philosophy with a proven success that was effective at all levels, from line employees to top management. With their assistance, workers' compensation was reduced by 25% and lost-time accidents by 30%. We continue to use their tools and it has helped to stabilize our improvement.” |
Ed Egan |
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“Glaser & Associates helped us to initiate a new phase of employee-management cooperation. Under their guidance, all levels of management came together and interacted. The result was that safety teams were established, and are still active.” |
Steve Ratner |
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“The Glasers focus on skills which are absolutely essential for a successful organizational environment and they do it in a fun, understandable, and motivating way.” |
Bill Nevell |
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“Not a day goes by that I don't make use of what I learned. The incredible growth of my company put my leadership skills to the test. I was eager to see if my learning would last when I got back. It has been nothing short of a life change.” |
Gene Mills |
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“No presentation is as powerful and informative at that of the Glasers. The chemistry between the two is only one ingredient that makes this team so special. The tools and concepts are demonstrated very clearly through effective dramatizing and are practiced by the participants during the session. Even the most seasoned trainer, communicator or facilitator will find great value in attending their courses.” |
Gary Jones |
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Government and Non-Profit |
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“The Congressional Management Foundation has been proud to work with the Glasers since 2005. Their last presentation was rated "excellent" by 93% of attendees, an all-time CMF high! Drs. Susan and Peter Glaser bring 35 years of research and consulting to provide the skills and tools needed to fuel successful dialogue, thoughtful engagement, and produce breakthroughs in congressional offices.” |
Brad Fitch |
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“There are moments in our lives that we will recall with gratitude often, but seldom thank the people responsible. The three-day training for Multnomah County Developmental Disabilities Management Team was one of those moments. I cannot thank you enough. We have all benefited from your powerful tour of what is really possible if we are willing to try. Thank you for the might and weight your tools bring. It is an investment in the successful future of our team, and the important work we do for the most vulnerable citizens among us.” |
Patrice Botsford |
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“I not only enjoyed your training sessions but learned from them incredibly. In over 36 years of attending workshops and pursuing ongoing educational opportunities you stand above the crowd, in both the message you deliver and the manner in which it is delivered. Thank you!” |
Bill Halstead |
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“Once again, the Glasers have delivered practical, concrete, effective, realistic tools that anyone can master. Entertaining and fun, but most important…it works!” |
Priscilla Gould |
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“I’ve never seen a senate session get so much done – so quickly and on schedule.” |
William Carpenter |
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“At this point in my life and career, I don’t sign up unless I’m reasonably certain I can get something from the program that will make me a better leader, a better Chief and a better person. I got all that from you two. Thanks.” |
Chief Robin James |
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“I thoroughly enjoyed participating in your sessions and appreciate the work you are doing in the realm of communication. Your reliance on sound and current research as well as solid real life examples keeps interest and quality high. Your deep understanding of effective communication styles is apparent in your presentations. Thanks for your continued work in the field.” |
Wally Thiel |
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“You guys were wonderful! Your ability to keep over 100 people totally engaged for the entire program was remarkable. Not only was the content valuable, but your enthusiasm and upbeat spirit were truly inspiring. Everyone walked away at least 2 feet off the ground.” |
Jock Edwards |
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“Your local and international legend of excellence continues. This was the best and most applicable session of the year.” |
Lucy Gardner |
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“Peter and Susan's work with the City of Mercer Island has reflected a commitment to understanding our needs, applying their best skills to the issues at hand, and leaving us with a work product that has made us a better organization.” |
Paul Lanspery |
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“I wanted to thank you for your exceptional presentation and express to you how much you have touched my life. You both approached communication in such simple terms, with sincerity and emotion. That is powerful and life changing. Sincerely, humbly, thankful and forever grateful to your lessons...” |
Kerrie Sanders |
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“I had the privilege of attending one of your amazing sessions and have used your models many times. I can't tell you how appreciative I have been as they have helped me lead teams through difficult decision making processes. Thank you again for your leadership and commitment to creating better organizations.” |
Lisa J. Lewis |
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Education |
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“Thanks so much for a truly enlightening day. Your workshop at Whitman College provided us with thoughts and action plans that our community and world really needs! And what’s more, we had fun learning and interacting. You made a difference in our lives and in turn, we’ll do the same for others.” |
Lee Coleman |
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“This seminar was an exceptional learning experience. The Glasers are masters of creating a balance between theory and practice in a supportive environment, where all participants learn, practice, and grow.” |
John Schoen |
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“Thank you so much for your encouragement, advice, and educational lessons that you provided us with at the Ford Conference. Everything you taught will be so helpful not only today and tomorrow, but throughout life. We are so appreciative of all you did. Thank you so much!” |
Robert Girdner |
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International |
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“I recommend the Glasers to any managers and professionals who realize that by improving their communication, they will enrich the culture of their organization and have an overall impact on performance. As a Chief Executive in the United Kingdom of a large public-sector organization of 20,000 employees, I recommend the Glasers’ book to all employee development staff so that they may apply it throughout the whole workforce.” |
Tom Aitchison |
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“EO New Zealand held an event with the Glasers in 2008 on the topic of communication in conflict. The Glasers exceeded all expectations. Their content was rich, well researched and pitched at just the right level for the audience of entrepreneurs, and their delivery of the content was polished, entertaining and very professional. I highly recommend the Glasers as fantastic speakers.” |
Simon Rowell |
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“Susan and Peter have the ability to maintain the energy and interest levels of a group for the entire time of the course. Their teaching methodology developed through years of research and experience enables deep learning.” |
Robyn Brown |
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“We were privileged to attend three different presentations by Peter and Susan Glaser. Their presentation on all three occasions was an 11 out of 10. We found it to be interesting, excellent take home value, good fun and also entertaining while being a fine learning experience for all members of the audience irrespective of age or gender.” |
Clifford Gundle |
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“Effective communication is complex and Be Quiet, Be Heard doesn’t pretend it to be otherwise. Their principles are well supported by research findings and case studies that draw on corporate, professional, and personal environments. With an engaging narrative style and a warm sense of humor, Susan and Peter Glaser translate their decades of experience in this field with convincing authority.” |
Jim Elvey |
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“I profited very much from your presentation, besides also learning a great deal from your book. Our organization will strengthen its links and activities here as well and will stay involved in management and leadership issues.” |
Irmelind Kirchner |
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