BreakThrough Conflict Details
Trust is not a prerequisite for communication. It is a byproduct of communication. Yet leaders are often astounded by the complex challenge of confronting communication breakdowns, even when ignoring them stifles the development of strong relationships, quality decision making, high performance teams, and trust. When we manage conflict constructively, we stimulate creative problem solving and increase innovation and the inter-dependent performance required in today’s organizations.
This groundbreaking program offers evidence-based skills to address communication breakdowns that people face in their diverse roles as leader, employee, family member, colleague, friend. Even with the best of intentions, many of us communicate automatically, often making blunders that take a toll on our professional and personal lives. The models presented in BreakThrough Conflict offer flexible guidelines with progressive steps that are easily learned, applied, and adapted in order to develop and maintain strong, positive relationships and to actually create trust through conflict.
This program offers concrete skills and tools to transform conflict into solved problems and strengthened relationships.
You will learn research based, field-tested skills to:
• DECODE the hidden world of non-verbal communication to understand what people are really saying.
• TEACH people how their behavior is a problem without making them feel defensive.
• CONVERT criticism from defensiveness and blame to insight and agreement.
• RAISE difficult issues that simultaneously solve problems and strengthen relationships.
• TRANSFORM the organization’s culture from avoidance to positive engagement.
• CREATE trust through conflict.
There are 5 Modules in this Program:
Trust is not a prerequisite for communication. It is a byproduct of communication. Yet leaders are often astounded by the complex challenge of confronting communication breakdowns, even when ignoring them stifles the development of strong relationships, quality decision making, high performance teams, and trust. When we manage conflict constructively, we stimulate creative problem solving and increase innovation and the inter-dependent performance required in today’s organizations.
This groundbreaking program offers evidence-based skills to address communication breakdowns that people face in their diverse roles as leader, employee, family member, colleague, friend. Even with the best of intentions, many of us communicate automatically, often making blunders that take a toll on our professional and personal lives. The models presented in BreakThrough Conflict offer flexible guidelines with progressive steps that are easily learned, applied, and adapted in order to develop and maintain strong, positive relationships and to actually create trust through conflict.
This program offers concrete skills and tools to transform conflict into solved problems and strengthened relationships.
You will learn research based, field-tested skills to:
• DECODE the hidden world of non-verbal communication to understand what people are really saying.
• TEACH people how their behavior is a problem without making them feel defensive.
• CONVERT criticism from defensiveness and blame to insight and agreement.
• RAISE difficult issues that simultaneously solve problems and strengthen relationships.
• TRANSFORM the organization’s culture from avoidance to positive engagement.
• CREATE trust through conflict.
There are 5 Modules in this Program:
- The Hidden Dimension
- Responding to Criticism
- Raising Delicate Issues
- Perceptions and Reality
- Gratitude and Recognition