Coach-Trainer Learning System Hardwire Communication Mastery and Best Practices
This learning system is designed to build internal capacity for productive conflict resolution and collaborative leadership as a sustainable cornerstone of your organization’s culture and practice. The goal is to hardwire observable skills throughout the organization so that differences of opinion are transformed into solved problems, strengthened relationships, increased performance, and better decisions.
Pre-Training Preparation: Each Trainer receives a one-year renewable license to access Coreskills, our easy-to-navigate web site featuring short video clips of each core skill. A quick refresher and review, these videos also serve as training clips for Trainers to use during their internal presentations to colleagues and staff. This allows participants throughout your organization to experience consistent, high-quality instruction across various Trainers and classes.
Pre-training video/phone conferences: Each Trainer-training is initiated with a 90-minute phone or video conference between the Glasers and Trainers. The purpose of this session is to reveal specific instructional practices for each program so that Trainers are prepared to experience the on-site Glaser training through the eyes of an instructor. Trainers take corresponding online learning reinforcement quizzes prior to each phone/video-conference.
Onsite training sessions: Glasers present course(s) with Trainers present. This allows Trainers to participate and assist in the training with a clear understanding of instructional practices.
Trainer feedback and coaching: Using stop-action video feedback, Trainers spend a day practicing, and receive feedback from the Glasers and each other at an on-site work session(s). Following this Trainer feedback and coaching, Trainers may present any of the courses for which they attended a feedback/coaching session.
Training evaluations: Once Trainers begin their internal instruction, each training session is evaluated by the participants (evaluation form provided by Glaser & Associates). The results of this learner feedback are submitted to the Glasers with a mean goal of 4.0 on a 5-point scale.
Follow up: Once Trainers begin presenting, they participate in three 50-minute follow-up phone or video conferences with the Glasers over a six-month period. The purpose of these sessions is to discuss both content and training challenges and share best practices in order to further enhance skill development among all Trainers.
Learning Aids: Each Trainer receives our audio CD or book: Be Quiet, Be Heard: The Paradox of Persuasion. The Trainer group also receives one set of conference room skill posters for each program.
Trainee Licenses: In order to imbed skills in a deeply hardwired way, each participant trained by one of the certified Trainers receives: a bound workbook, skill card, and a three-month subscription to access the online videos for the corresponding program. The cost of the training licenses is computed by the number of people slated to be trained.