It’s possible to fake emotional intelligence – like forgeries and knock-offs. But there are 3 ways to spot counterfeit EQ, not just in others but also in yourself. Interacting from a place of emotional intelligence requires empathy, active listening, and self-awareness. But some leaders can counterfeit these emotions so skillfully that they can even fool themselves. Writing in the Harvard Business Review, Ron Carucci, managing partner at Navalent and author of To Be Honest, says, “Our ability to express emotional intelligence is sometimes impaired by unacknowledged, unhealthy, emotional needs." If you want to genuinely communicate emotional intelligence, pay attention to these 3 common imitations:
How would you rate your EQ, as well as the leaders you work with most closely? Are there ways to become even more authentic? To join the conversation, click "comments" above. Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.
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Sometimes you just need one word to change someone’s mind. Jonah Berger, Professor of Marketing at the University of Pennsylvania Wharton School, compiled a list of “magic words” that can change the way you communicate. He discovered that using the word “because” while trying to convince someone to do something has a compelling result. He found that more people “will listen to you and do what you want” when you offer a justification for your requests. Berger points to a classic study from Harvard University where researchers sat in a university library and waited for someone to use the copy machine. Then, they walked up and asked to cut in front of the unknowing participant. They phrased their request in three different ways:
Both requests using “because” made the people already making copies more than 50 percent more likely to comply. Interestingly, even the second phrasing — which could be reinterpreted as “May I step in front of you to do the same exact thing you’re doing?” — was effective. The phrasing indicated that the stranger asking for a favor was at least being considerate about it, the study suggested. “Persuasion wasn’t driven by the reason itself,” Berger notes, “It was driven by the power of the word: because.” Have you noticed any reactions when you justify requests with “because”? To join the conversation, click "comments" above. We would love hear about your experience with this one, magic word! Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. While disagreeing may be uncomfortable, research tells us that diverse thinking is far more likely to lead to progress, innovations and breakthroughs than “nice” conversations where people hide what they really think. But how do you foster productive debate on your team? Writing in the Harvard Business Review, Shane Snow, author of Dream Teams: Working Together Without Falling Apart, offers four tips:
How do you keep a debate on track when it seems to be veering? To join the conversation, click "comments" above -- we'd love to hear from you! Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. But how does an informal leader motivate colleagues to support their initiatives and adopt their ideas? How can anyone become a go-to person that others look to for guidance and advice? Writing in the Harvard Business Review, career and workplace journalist Rebecca Knight, outlines a plan for anyone who wants to promote an initiative. First, create a map of colleagues related to the issue you want to tackle. Second, craft your message with a concise elevator pitch. Third, cultivate allies by asking for advice and incorporating it. And lastly, develop your expertise by staying up-to-date on your topic. So, even if you’re not a formal leader at work, you can influence others with these 3 action steps. 3 Action Steps To Influence At Work:
What methods do you use to influence others at work? To join the conversation, click on "comments" above -- we'd love to hear from you! Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. Ever been in a situation where you’re getting resistance to your opinion? Try switching from “you” to “we”. New research from Stanford University reveals how using “you” versus “we” affects how people respond to messages in settings such as online forums and a simulated workplace scenario. Their findings are notable: In adversarial contexts that held the potential for disagreement or conflict, messages that used “you” and “your” were less persuasive, less likely to be shared, and more likely to be censored than ones that employed “we” and “our.” People who participated in the study were also less inclined to interact or engage with the sources of messages that used “you” rather than “we.” “We’re not saying that ‘you’ invariably leads to worse outcomes,” study co-author Mohamed Hussein cautions. “We’re saying that when ‘you’ is used in an adversarial or conflict-ridden context, it has the potential to inadvertently lead to negative consequences.” “We” is more inclusive and lands less aggressively. “Most people would rather talk to a person who says ‘we got this wrong’ than ‘you got this wrong',” says the study’s other co-author, Zakary Tormala. Tormala and Hussein advise that if you’re trying to reach someone with an opposing view, be sure to signal that you are open to their perspective. Managing your pronouns is just one way to do that. What results occur when you change “you” messages to “we” messages? To join the conversation, click on "comments" above -- we'd love to hear from you! Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. Boundary violators exist in all realms of life, but at work, they can be especially troubling. What can you do to set and maintain limits? The boss that continually intrudes on your personal time, the client who demands more than you agreed to, or the team leader who piles a majority of their work on you…these are all what Priscilla Claman, president of Boston-based Career Strategies Inc., calls “boundary predators.” Writing in the Harvard Business Review, Claman explains, “Boundary predators rely on their power and authority — and your passivity — to get what they want. It’s up to you to push back by understanding how to create boundaries and maintain them.” She offers these 4 strategies:
What do you do when someone oversteps your boundaries? To join the conversation, click on "comments" above -- we'd love to hear from you! Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. If you want to create a high impact presentation, rehearsal is crucial, but memorization is not the answer. Writing in the Harvard Business Review, Harvard professor Carmine Gallo says, “The best speakers make presentations look effortless, precisely because they put so much effort into perfecting their delivery.” He offers guidelines for getting the most out of rehearsal time. Here are 5 key practices.
How have you rehearsed for important presentations? To join the conversation, click "comments" on comments above. We'd love to hear your feedback! Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. If your boss has unrealistic expectations, there are 3 things you can do rather than update your resume! Writing in the Harvard Business Review, consultant and professor Liz Kislik, offers the following advice:
“When all is said and done,” writes Kislik, “for as long as you stay in the job, you’re still responsible for helping your team and your boss be successful. And as frustrating as it can be to work for an unrealistic leader, your goal should be to satisfy as much of the organization’s mission as possible while maintaining your sanity and self-respect.” Have you ever had an unrealistic boss, and how did you cope? To join the conversation, click on "comments" above. Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. Are you dissatisfied with your job, but not in a position to leave? A recent Pew research study found that only half of American workers are “extremely” or “very” satisfied with their jobs. But let's face it: No matter how you feel about your job, quitting is not always an option. Writing in The New York Times, Christina Caron spoke with experts who offered strategies for hanging in there. Here are 5 actions you can take to improve your situation:
Are you temporarily stuck in a job you don’t enjoy? What are you doing to make it more sustainable? To join the conversation, click on "comments" above. Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. Are your ideas resonating, or being ignored? Perhaps it’s not the ideas themselves but their delivery. Writing in the Harvard Business Review, Anne Sugar, executive coach for the Harvard Business School Executive Program, offers four strategies you can use to help ensure your ideas resonate.
Have you ever been frustrated with your ideas going unheeded, and what did you do? To join the conversation, click on "comments" above. Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. Actions are things we do — perhaps only once in a while — but identities are who we are. So by using identities to describe ourselves, we can influence how others see us (e.g. as a runner, versus someone who sometimes runs). Through this technique of adding “er” to words, we can also motivate others to perform better (e.g. “You are project leader” versus “I want you to lead this project.”) So say Jonah Berger, author of Magic Words: What to Say to Get Your Way, and his co-researcher Dan Pink. When children were asked “Can you be a helper in clean up?” versus “Can you help clean up?”, participation in that activity shot upward. When people were asked if they were voters, versus whether or not they would vote, many more were enthusiastic about voting. With any pursuit, in time you become the thing you are learning to do. But you can speed that learning curve along – for yourself and for others – by using descriptors that have to do with being rather than doing. Try it: You may well find it will require far less willpower for you and others to reach goals when you choose to embody the goal itself! What are some of your “er” identities, and what are those of the people you lead? How can you use these to influence behavior? To join the conversation, click "comments" above. Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. Job interviews can be stressful, but being prepared will not only ease your anxiety but also set you apart from the competition. It almost goes without saying that you should research the company and, if possible, the interviewer, as well as updating your LinkedIn profile. But, writing in Forbes, Jack Kelly, founder and CEO of WeCruitr, offers some additional strategies for once you are in the room (or on the video screen):
How did your last job interview go, and can you share any advice? To join the conversation, click "comments" above. Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. “There are very simple things you can change about your behavior -- as simple as memorizing a few basic words and concepts -- to leverage emotions and increase the odds that you'll achieve your goals.” So writes Bill Murphy Jr., contributing editor of Inc.. Murphy contends that people with high emotional intelligence keep five simple words in mind when they hope to be persuasive.
Which of these words resonate most with you, and why? To join the conversation, click "comments" above. Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. Do you want to stand out at work? Visibility is crucial for getting recognized by management, bolstering your reputation, and increasing opportunities for career growth. But getting noticed can be more challenging than ever if you are working remotely all or some of the time. In “Five Ways to Increase Your Visibility at Work" Forbes contributor Caroline Castrillon provides useful tips for those who want to be noticed and to overcome “proximity bias” (when managers treat workers who are physically closer to them more favorably).
How do you ensure that you get noticed at work? To join the conversation, click "comments" above. Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. Life often presents us with good news/bad news scenarios. When we have to break such news to others, we tend to want to lead with the good stuff. But when Jeff Haden, contributing editor of Inc., polled his readers, most said they would rather hear bad news first. The tendency to lead with good news is something researchers call “priming emotional-protection.” In non-research speak, this means: “This might go badly, so I'll ease into it.” If you have bad news to share, it's natural to seek to protect yourself from how other people may react. But often the goal of delivering bad news is to alert others about a potential issue, to resolve a situation, or to change a plan or direction. So take a moment to put yourself in the other person's shoes. Don't they deserve to know -- and the sooner the better -- of any problem that they are facing? Once people know that there is bad news, they can shift into problem-solving mode. And here is where the news deliverer can be especially helpful. What has already been done to fix the problem? For example, let’s say your company makes laptops, but one of your chip suppliers can’t deliver for a month. That's the bad news. But suppose the news deliverer now tells you that they have already alerted sales and customer service and have already reached out to alternative suppliers. That’s the good news. Now you can pitch in and offer suggestions. Do you tend to deliver bad news before good, or the other way around? Do you think you might alter your approach? To join the conversation, click "comments" above. Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. |
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