We recently came across a quote from a trainer of first responders:
"In emergencies, we tend not to rise to the occasion, but to fall to our level of training."
We were curious about the quote’s origin, but although we found it frequently cited in the training of firefighters and soldiers, it was always attributed to “Unknown.”
Well, our hats off to “Unknown.” The reason we teach communication as a set of observable, conscious skills is because thorough and reinforced training inoculates us against the pernicious effects of high-stress events. With proper training, we are far more likely to default to intentional, constructive communication behaviors, even when those around us may be “losing their heads.”
We want to know: Tell us about a time when you successfully used a conscious method of constructive communication when the going got toughest. Share your responses to the weekly discussion question here.