In collaboration with neuroscience and psychology researchers, Facebook has made significant changes to the ways its users communicate. The New York Times reports that this year, “the company introduced a gentler formula for settling tension between users. Previously, someone tagged in an unfortunate Facebook photo could flag the image as offensive and hope the other person would remove it. Now, a form pops up with options like, ‘It’s embarrassing,’ ‘It’s inappropriate’ and ‘It makes me sad,’ along with a polite request to take the photo down.”
According to Facebook’s engineering director, Arturo Bejar—who came up with the idea after being inspired by meditation teacher Jon Kabat-Zinn’s maxim that “if people fully saw one another, they could get along better”—these new opportunities to communicate have tripled the likelihood that users will send a request for the photo to be removed. And the people they ask are cooperating!
“We didn’t realize how hard it was to feel heard in electronic communications,” Mr. Bejar said. “but now there are mechanisms for being more expressive and thoughtful.”
We applaud this mindful innovation in social media communication. Feeling heard is just as important in the virtual world as it is everywhere else.
We want to know: Have you ever been embarrassed by something posted on social media? How did you try to remedy the situation and did you succeed? Share your responses to the weekly discussion question here.