Structure: Emphasize that the team is a single entity with common goals, regardless of locales. Make frequent contact.
Process: Give frequent feedback. Factor in time for small talk in call-in meetings. Solicit team members’ views, beginning with those with the lowest status in the group.
Language: To minimize international language gaps, reduce the use of idioms and cultural references (e.g. baseball analogies). Make sure less fluent speakers are contributing.
Identity: Don’t leap to conclusions about what someone else’s body language or behavior might mean. Allow for cultural differences.
Technology: Before picking a means of communication, ask yourself: “Is it urgent, or can it wait?” If your message recipient is across multiple time zones, email might be more appropriate than phone calls or Skype.
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