Bosses demoralize workers by doing things like walking away or answering cell phones mid-conversation, pointing out flaws in front of others, and taking credit for wins while finger-pointing over losses. But Porath notes that incivility often grows out of ignorance, not malice. When asked why they behaved badly, most leaders told her they were overloaded and had no time to be nice.
Porath argues—and we whole-heartedly agree—”respect doesn’t necessarily require extra time.” Being conscious of how we communicate, not only with words, but also with tone, gestures, and facial expressions can go a long way toward creating a more civil and more creative and productive workplace.
We want to hear! Have you ever felt too rushed to be civil at work, or have you been the recipient of uncivil behavior? How would you make civility more the norm at work? Join the conversation and click "comments" on our Community of Practice Forum.