As communication researchers and partners in work and marriage for over 40 years, we’ve experienced both the joy and challenge of personal and business communication and have found some simple steps to resolve conflict and build trust in relationships:
*Listen when your impulse is to argue.
*Edit accusations that might make someone feel put down, and instead describe your feelings.
*If you have a grievance, pinpoint details and specific examples.
*Acknowledge your role in any problem.
*Reach explicit, collaborative solutions that specify what each person will do differently in the future.
Confronting issues is never an easy matter, but avoidance can be hazardous not just to our relationships but also to our own health.
Here’s wishing you a happy, healthy, communicative 2015!
We want to hear. Do you have a New Year’s resolution that could lead to stronger communication? Join the conversation and click "comments" on our Community of Practice Forum.
Image Credit: Joan M. Mas https://www.flickr.com/photos/dailypic/