As communication researchers and partners in work and marriage for almost 45 years, we’ve experienced both the joy and challenge of personal and business communication and we’ve found some simple steps to resolving conflict and building trust in relationships:
- Listen when your impulse is to argue (Tweet it!)
- Edit accusations that might make someone feel put down, and instead describe your feelings.
- If you have a grievance, pinpoint details with specific examples.
- Acknowledge your role in any problem (Tweet it!)
- Reach explicit, collaborative solutions that specify what each person will do differently in the future.
Confronting issues is never an easy matter, but avoidance can be hazardous not just to our relationships, but also to our own health.
Here’s wishing you a happy, healthy, communicative 2017!
We want to hear. Do you have a New Year’s resolution that could lead to stronger communication? To join the conversation, click "comments" below on our Community of Practice Forum.
If you would like to read more about creating a habit around masterful communication, check out our book: Be Quiet, Be Heard: The Paradox of Persuasion.