Glaser and Associates, Inc.: Optimizing how people solve problems and resolve conflict.

Build powerful relationships that drive measurable results. Based on 35 years of international award winning research, we consult with organizations to build trust, solve problems, resolve conflict, and strengthen relationships through conscious conversations.

Our impact, our influence, and our legacy are defined by how we communicate through a universe of potentially deadlocked moments. Even with the best of intentions, many of us react automatically and emotionally, making communication blunders that take a toll on our professional and personal lives.

Our ground-breaking learning system offers a sustainable alternative: concrete, tangible skills for a wide range of communication challenges that organizations and individuals face. We offer pragmatic models featuring flexible guidelines and progressive steps to develop and sustain strong relationshipsóand, when necessary, to repair damaged ones. Skill models include how to develop an engaged workforce, how to raise delicate issues, to convince without being overbearing, to constructively resolve conflict, and to make meetings creative and productive.

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Be Quiet, Be Heard Even with the best of intentions, many of us make communication mistakes that take a toll on our professional and personal lives.Be Quiet, Be Heard offers a solution. This book teaches concrete, tangible communication skills – research based and field-tested over 35 years – for a wide range of communication challenges that organizations and individuals face.