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<channel><title><![CDATA[The Glasers - Communication Capsule Blog]]></title><link><![CDATA[https://www.theglasers.com/communication-capsule-blog]]></link><description><![CDATA[Communication Capsule Blog]]></description><pubDate>Fri, 13 Mar 2026 19:50:07 -0700</pubDate><generator>Weebly</generator><item><title><![CDATA[Are Your Words Quietly Draining Your Credibility?]]></title><link><![CDATA[https://www.theglasers.com/communication-capsule-blog/are-your-words-quietly-draining-your-credibility]]></link><comments><![CDATA[https://www.theglasers.com/communication-capsule-blog/are-your-words-quietly-draining-your-credibility#comments]]></comments><pubDate>Thu, 12 Mar 2026 00:00:00 GMT</pubDate><category><![CDATA[Communication]]></category><category><![CDATA[Community of Practice]]></category><category><![CDATA[Persuasion and Influence]]></category><guid isPermaLink="false">https://www.theglasers.com/communication-capsule-blog/are-your-words-quietly-draining-your-credibility</guid><description><![CDATA[ Stop telling people what you plan to do.&nbsp;Start telling them what you&rsquo;ve already done.Writing in Inc. magazine, leadership author Justin Bariso&nbsp;suggests a simple shift:Delete:&nbsp; &ldquo;I&rsquo;m going to reach out.&rdquo;Instead: &ldquo;I reached out &mdash; I&rsquo;ll let you know what I hear.&rdquo;&#8203;Delete:&nbsp; &ldquo;I&rsquo;m going to try that.Instead: &ldquo;I tried it &mdash; here&rsquo;s what happened.&rdquo;To get started, here are two easy swaps:Replace &ldqu [...] ]]></description><content:encoded><![CDATA[<span class='imgPusher' style='float:left;height:0px'></span><span style='display: table;width:319px;position:relative;float:left;max-width:100%;;clear:left;margin-top:0px;*margin-top:0px'><a><img src="https://www.theglasers.com/uploads/2/0/3/4/20348443/published/credibility02.png?1773018506" style="margin-top: 5px; margin-bottom: 10px; margin-left: 0px; margin-right: 10px; border-width:1px;padding:3px; max-width:100%" alt="Picture" class="galleryImageBorder wsite-image" /></a><span style="display: table-caption; caption-side: bottom; font-size: 90%; margin-top: -10px; margin-bottom: 10px; text-align: center;" class="wsite-caption"></span></span> <div class="paragraph" style="text-align:left;display:block;"><span><span style="color:rgb(0, 0, 0)">Stop telling people what you plan to do.&nbsp;</span><span style="color:rgb(0, 0, 0)">Start telling them what you&rsquo;ve already done.</span><br /><br /><span style="color:rgb(0, 0, 0)">Writing in <a href="https://bit.ly/49Y2LN2" target="_blank">Inc.</a> magazine, leadership author Justin Bariso&nbsp;</span><span style="color:rgb(0, 0, 0)">suggests a simple shift:</span></span><ul><li><span><span style="color:rgb(0, 0, 0)"><em><u>Delete</u>:</em>&nbsp; &ldquo;I&rsquo;m going to reach out.&rdquo;</span><br /><span style="color:rgb(0, 0, 0)"><u><em>Instead</em>:</u> &ldquo;I reached out &mdash; I&rsquo;ll let you know what I hear.&rdquo;</span></span></li><li><span><span style="color:rgb(0, 0, 0)">&#8203;</span></span></li><li><span><span style="color:rgb(0, 0, 0)"></span></span><em style="color:rgb(0, 0, 0)"><u>Delete</u></em><span><span style="color:rgb(0, 0, 0)"><em>:</em>&nbsp; &ldquo;I&rsquo;m going to try that.</span><br /><span style="color:rgb(0, 0, 0)"></span></span><u style="color:rgb(0, 0, 0)"><em>Instead</em></u><span><span style="color:rgb(0, 0, 0)">: &ldquo;I tried it &mdash; here&rsquo;s what happened.&rdquo;</span></span></li></ul><br /><span><span style="font-weight:700"><font color="#24678d">To get started, here are two easy swaps:</font></span></span><ol><li><span style="color:rgb(0, 0, 0)">Replace &ldquo;I&rsquo;m going to&hellip;&rdquo; with &ldquo;I just&hellip;&rdquo; whenever possible.</span></li><li><span><span style="color:rgb(0, 0, 0)">If you haven&rsquo;t done the thing yet, take 30 seconds and do one tiny step &mdash; then report that step.</span></span></li></ol><br /><span><span style="color:rgb(0, 0, 0)">For one week, trade promises for proof &mdash; and notice how differently people respond.&nbsp;</span><span style="color:rgb(0, 0, 0)">Let us know how it goes. To join the conversation, click "comments" below.</span></span><br /><br /><span><span style="color:rgb(0, 0, 0)">Learn more about creating a habit around masterful communication with our&nbsp;</span><a href="https://www.theglasers.com/"><span style="color:rgb(70, 120, 134); font-weight:700">online learning courses</span></a><span style="color:rgb(0, 0, 0)">&nbsp;awarded International Gold for&nbsp;</span><a href="https://www.theglasers.com/all-courses.html"><span style="color:rgb(70, 120, 134); font-weight:700">Best Hybrid Learning of 2022</span></a><span style="color:rgb(0, 0, 0)">.</span></span></div> <hr style="width:100%;clear:both;visibility:hidden;"></hr>]]></content:encoded></item><item><title><![CDATA[What Great Leaders Actually Do Differently]]></title><link><![CDATA[https://www.theglasers.com/communication-capsule-blog/what-great-leaders-actually-do-differently]]></link><comments><![CDATA[https://www.theglasers.com/communication-capsule-blog/what-great-leaders-actually-do-differently#comments]]></comments><pubDate>Tue, 03 Mar 2026 02:25:14 GMT</pubDate><category><![CDATA[Communication]]></category><category><![CDATA[Hardwiring Teamwork]]></category><category><![CDATA[leadership]]></category><guid isPermaLink="false">https://www.theglasers.com/communication-capsule-blog/what-great-leaders-actually-do-differently</guid><description><![CDATA[ Strong leaders embrace three rare habits most bosses never master &mdash; and that&rsquo;s why people follow them.&nbsp;Most bosses manage tasks.&nbsp; Great leaders shape culture, with these three habits that create safety, motivation and loyalty &mdash; teams that perform not because they have to, but because they want to.&#8203;They put their people first.&nbsp; Not in the corporate&#8209;poster way &mdash; in the practical, everyday way.&nbsp; They clear roadblocks, offer real support, and  [...] ]]></description><content:encoded><![CDATA[<span class='imgPusher' style='float:left;height:0px'></span><span style='display: table;width:340px;position:relative;float:left;max-width:100%;;clear:left;margin-top:0px;*margin-top:0px'><a><img src="https://www.theglasers.com/uploads/2/0/3/4/20348443/published/greatleaders02.png?1772507651" style="margin-top: 5px; margin-bottom: 10px; margin-left: 0px; margin-right: 10px; border-width:1px;padding:3px; max-width:100%" alt="Picture" class="galleryImageBorder wsite-image" /></a><span style="display: table-caption; caption-side: bottom; font-size: 90%; margin-top: -10px; margin-bottom: 10px; text-align: center;" class="wsite-caption"></span></span> <div class="paragraph" style="text-align:left;display:block;"><br />Strong leaders embrace three rare habits most bosses never master &mdash; and that&rsquo;s why people follow them.<br />&nbsp;<br />Most bosses manage tasks.&nbsp; Great leaders shape culture, with these <a href="http://bit.ly/3NiRZru" target="_blank">three habits</a> that create safety, motivation and loyalty &mdash; teams that perform not because they have to, but because they want to.<br /><br />&#8203;<br /><ol><li><strong><font color="#24678d">They put their people first.</font>&nbsp;</strong> Not in the corporate&#8209;poster way &mdash; in the practical, everyday way.&nbsp; They clear roadblocks, offer real support, and create psychological safety so their team can think, speak, and perform without fear.&nbsp; Their power comes from elevating others, not protecting themselves.</li><li><strong><font color="#24678d">They share credit generously.</font></strong>&nbsp; Great leaders don&rsquo;t rewrite history to make themselves the hero.&nbsp; They highlight contributions, celebrate wins publicly, and make sure the right people get recognized.&nbsp; That simple act builds trust faster than any team&#8209;building exercise.</li><li><strong><font color="#24678d">They own their mistakes.&nbsp;</font></strong> When things go sideways, they don&rsquo;t deflect, spin, or blame.&nbsp; They step up, take responsibility, and model accountability.&nbsp; That honesty doesn&rsquo;t weaken them &mdash; it makes people respect them more.</li></ol> &nbsp;<br />Are these behaviors showing up in your workplace &mdash; and what difference are they making?&nbsp; To join the conversation, click "comments" below.<br />&nbsp;<br /><span style="color:rgb(0, 0, 0)">Learn more about creating a habit around masterful communication with our&nbsp;</span><a href="https://www.theglasers.com/" target="_blank"><strong><font color="#24678d">online learning courses</font></strong></a><span style="color:rgb(0, 0, 0)">&nbsp;awarded International Gold for&nbsp;</span><a href="https://www.theglasers.com/all-courses.html" target="_blank"><strong><font color="#24678d">Best Hybrid Learning of 2022</font></strong></a><span style="color:rgb(0, 0, 0)">.</span></div> <hr style="width:100%;clear:both;visibility:hidden;"></hr>]]></content:encoded></item><item><title><![CDATA[Why your Employees Are Still Eyeing the Exits (And What Leaders Keep Missing)]]></title><link><![CDATA[https://www.theglasers.com/communication-capsule-blog/why-your-employees-are-still-eyeing-the-exits-and-what-leaders-keep-missing]]></link><comments><![CDATA[https://www.theglasers.com/communication-capsule-blog/why-your-employees-are-still-eyeing-the-exits-and-what-leaders-keep-missing#comments]]></comments><pubDate>Tue, 17 Feb 2026 04:26:37 GMT</pubDate><category><![CDATA[BreakThrough Conflict]]></category><category><![CDATA[Communication]]></category><category><![CDATA[leadership]]></category><category><![CDATA[Persuasion and Influence]]></category><guid isPermaLink="false">https://www.theglasers.com/communication-capsule-blog/why-your-employees-are-still-eyeing-the-exits-and-what-leaders-keep-missing</guid><description><![CDATA[ People aren&rsquo;t quietly disengaging anymore &mdash; they&rsquo;re leaving. And no, a new ping-pong table isn&rsquo;t going to save you.According to Gallup&rsquo;s latest research,&nbsp;here&rsquo;s what&rsquo;s actually driving employees out the door &mdash; and why many leaders still don&rsquo;t see it...People Don&rsquo;t Feel Cared About as HumansThis is the biggest one &mdash; and the most ignored.&nbsp; When employees feel invisible, undervalued, or treated like interchangeable parts,  [...] ]]></description><content:encoded><![CDATA[<span class='imgPusher' style='float:left;height:0px'></span><span style='display: table;width:263px;position:relative;float:left;max-width:100%;;clear:left;margin-top:0px;*margin-top:0px'><a><img src="https://www.theglasers.com/uploads/2/0/3/4/20348443/published/employeeexit04.png?1771303301" style="margin-top: 5px; margin-bottom: 10px; margin-left: 0px; margin-right: 10px; border-width:1px;padding:3px; max-width:100%" alt="Picture" class="galleryImageBorder wsite-image" /></a><span style="display: table-caption; caption-side: bottom; font-size: 90%; margin-top: -10px; margin-bottom: 10px; text-align: center;" class="wsite-caption"></span></span> <div class="paragraph" style="text-align:left;display:block;"><br /><br />People aren&rsquo;t quietly disengaging anymore &mdash; they&rsquo;re leaving. And no, a new ping-pong table isn&rsquo;t going to save you.<br /><br />According to <a href="https://bit.ly/3XRbidm" target="_blank">Gallup&rsquo;s latest research</a>,&nbsp;here&rsquo;s what&rsquo;s actually driving employees out the door &mdash; and why many leaders still don&rsquo;t see it...<br /><br /><ol><li><strong><font color="#24678d">People Don&rsquo;t Feel Cared About as Humans</font></strong><br />This is the biggest one &mdash; and the most ignored.&nbsp; When employees feel invisible, undervalued, or treated like interchangeable parts, disengagement is inevitable. Feeling genuinely cared about by a manager isn&rsquo;t &ldquo;soft leadership.&rdquo; It&rsquo;s a retention strategy.<br /><br /></li><li><font color="#24678d"><strong>Weak Management is Eroding Commitment&nbsp;</strong></font><br />Many managers were promoted because they were great individual contributors &mdash; not because they knew how to lead people. The result?<br />&bull; Poor communication<br />&bull; Little to no coaching<br />&bull; Recognition that&rsquo;s either rare or nonexistent<br /><br /></li><li><font color="#24678d"><strong>People are Guessing What Matters</strong></font><br />Confusion kills motivation. When people don&rsquo;t understand what&rsquo;s expected of them &mdash; <em>or how their work connects to something bigger</em> &mdash; they stop caring. Purpose doesn&rsquo;t come from mission statements. It comes from clarity. Guesswork isn&rsquo;t empowering. It&rsquo;s exhausting.<br /><br /></li><li><font color="#24678d"><strong>Growth Has Flatlined</strong></font><br />People aren&rsquo;t just quitting jobs. They&rsquo;re quitting stagnation. When learning stops, loyalty fades. Employees want to grow skills, expand responsibility, and see a future. If the answer to &ldquo;What&rsquo;s next for me here?&rdquo; is silence&hellip; they&rsquo;ll find that answer somewhere else.<br /><br /></li><li><font color="#24678d"><strong>Burnout Is Being Treated Like a Badge of Honor</strong></font><br />Overwork, constant urgency, unrealistic workloads, and zero flexibility are pushing even high performers to rethink everything. Burnout isn&rsquo;t a resilience problem. It&rsquo;s a systems problem. When stress becomes normal, leaving becomes logical.</li></ol><br /><font color="#24678d"><strong>The Real Wake-Up Call for Leaders</strong></font><br /><br />People don&rsquo;t quit because work is hard. They quit because work feels pointless, draining, and disconnected from any sense of care or growth.<br /><br />If leaders want to stop the exodus, the solution isn&rsquo;t perks &mdash; it&rsquo;s people.<br /><br />What do you do to make your employees feel supported and challenged? To join the conversation, click "comments" below.<br /><br /><span style="color:rgb(0, 0, 0)">Learn more about creating a habit around masterful communication with our&nbsp;</span><a href="https://www.theglasers.com/" target="_blank"><strong><font color="#24678d">online learning courses</font></strong></a><span style="color:rgb(0, 0, 0)">&nbsp;awarded International Gold for&nbsp;</span><a href="https://www.theglasers.com/all-courses.html" target="_blank"><strong><font color="#24678d">Best Hybrid Learning of 2022</font></strong></a><span style="color:rgb(0, 0, 0)">.</span></div> <hr style="width:100%;clear:both;visibility:hidden;"></hr>]]></content:encoded></item><item><title><![CDATA[Better Than Valentine’s Chocolate: 5 Communication Gifts That Actually Last]]></title><link><![CDATA[https://www.theglasers.com/communication-capsule-blog/better-than-valentines-chocolate-5-communication-gifts-that-actually-last]]></link><comments><![CDATA[https://www.theglasers.com/communication-capsule-blog/better-than-valentines-chocolate-5-communication-gifts-that-actually-last#comments]]></comments><pubDate>Thu, 12 Feb 2026 00:53:11 GMT</pubDate><category><![CDATA[Uncategorized]]></category><guid isPermaLink="false">https://www.theglasers.com/communication-capsule-blog/better-than-valentines-chocolate-5-communication-gifts-that-actually-last</guid><description><![CDATA[ Flowers fade...Chocolate disappears...But the right words? They can transform a relationship.This Valentine&rsquo;s Day, give your partner something with real staying power: Positive communication. Here are 5 powerful gifts that cost nothing &mdash; but mean everything!Listen When You&rsquo;d Rather ArgueWhen emotions rise, most of us prepare a rebuttal. Instead, pause.Listening &mdash; truly listening &mdash; is one of the rarest and most generous gifts you can give. Stay quiet long enough to  [...] ]]></description><content:encoded><![CDATA[<span class='imgPusher' style='float:left;height:0px'></span><span style='display: table;width:auto;position:relative;float:left;max-width:100%;;clear:left;margin-top:0px;*margin-top:0px'><a><img src="https://www.theglasers.com/uploads/2/0/3/4/20348443/published/valentines2026b.png?1770858658" style="margin-top: 5px; margin-bottom: 10px; margin-left: 0px; margin-right: 10px; border-width:1px;padding:3px; max-width:100%" alt="Picture" class="galleryImageBorder wsite-image" /></a><span style="display: table-caption; caption-side: bottom; font-size: 90%; margin-top: -10px; margin-bottom: 10px; text-align: center;" class="wsite-caption"></span></span> <div class="paragraph" style="text-align:left;display:block;"><br /><font size="4"><span style="color:rgb(34, 34, 34)">Flowers fade...<br /><br />Chocolate disappears...<br /><br />But the right words? They can transform a relationship.</span><br /><br /><span style="color:rgb(34, 34, 34)">This Valentine&rsquo;s Day, give your partner something with real staying power: Positive communication. Here are 5 powerful gifts that cost nothing &mdash; but mean everything!</span></font><br /><br /><br /><ol><li><font size="4"><strong><font color="#24678d">Listen When You&rsquo;d Rather Argue</font></strong><br /><span style="color:rgb(34, 34, 34)">When emotions rise, most of us prepare a rebuttal. Instead, pause.</span><br /><br /><span style="color:rgb(34, 34, 34)">Listening &mdash; truly listening &mdash; is one of the rarest and most generous gifts you can give. Stay quiet long enough to understand, not just respond. Feeling heard is often more powerful than being agreed with.</span></font><br /><br /></li><li><font size="4"><strong><font color="#24678d">Swap Accusations for Feelings</font></strong><br /><span style="color:rgb(34, 34, 34)">&ldquo;You&rsquo;re selfish&rdquo; builds walls.</span><br /><span style="color:rgb(34, 34, 34)">&ldquo;I feel lonely&rdquo; opens doors.</span><br /><br /><span style="color:rgb(34, 34, 34)">Before speaking, edit out blame and replace it with ownership of your feelings. When you describe your experience instead of attacking your partner&rsquo;s character, you create space for connection instead of defensiveness.</span></font><br /><br /></li><li><font size="4"><strong><font color="#24678d">Own Your Part</font></strong><br /><span style="color:rgb(34, 34, 34)">Every conflict has two sides. Acknowledging your contribution &mdash; even if it was unintentional &mdash; lowers defenses instantly.</span><br /><br /><span style="color:rgb(34, 34, 34)">For example:</span>&nbsp;<span style="color:rgb(34, 34, 34)">&ldquo;When I asked how long your mother was staying and we argued, I realize I could have clarified that I enjoy her company. I was just curious, not critical.&rdquo;</span><br /><br /><span style="color:rgb(34, 34, 34)">That small shift can change the entire tone of a conversation.</span></font><br /><br /></li><li><font size="4"><strong><font color="#24678d">Make Clear, Shared Agreements</font></strong><br /><span style="color:rgb(34, 34, 34)">Don&rsquo;t end a tough conversation with vague promises.</span><br /><br /><span style="color:rgb(34, 34, 34)">Be specific. Decide together what each of you will do differently. Collaboration turns conflict into teamwork.</span></font><br /><br /></li><li><strong><font color="#24678d" size="4">Follow Up &mdash; Love Is a Process</font></strong><br />&#8203;<font size="4"><span style="color:rgb(34, 34, 34)">Most conflicts aren&rsquo;t solved in one conversation. Following up shows commitment. It says, &ldquo;This matters to me. You matter to me.&rdquo; Healthy relationships are built through ongoing effort, not one-time fixes.</span><br /></font></li></ol><font size="4"><br /><span style="color:rgb(34, 34, 34)">As marriage and business partners for over 40 years, we&rsquo;ve learned this: confronting issues isn&rsquo;t easy &mdash; but avoiding them costs far more.</span><br /><br /><span style="color:rgb(34, 34, 34)">And yes&hellip; we still recommend the chocolate. After all, it&rsquo;s good for your heart too!</span><br /><br />Learn more about creating a habit around masterful communication with our&nbsp;<a href="https://www.theglasers.com/" target="_blank"><strong><font color="#24678d">online learning courses</font></strong></a>&nbsp;awarded International Gold for&nbsp;<a href="https://www.theglasers.com/all-courses.html" target="_blank"><strong><font color="#24678d">Best Hybrid Learning of 2022</font></strong></a>.&nbsp;<br />&#8203;</font></div> <hr style="width:100%;clear:both;visibility:hidden;"></hr>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.theglasers.com/uploads/2/0/3/4/20348443/published/chocolate.png?1770858449" alt="Picture" style="width:auto;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>]]></content:encoded></item><item><title><![CDATA[Want People to Actually Take Your Advice? Here’s How]]></title><link><![CDATA[https://www.theglasers.com/communication-capsule-blog/want-people-to-actually-take-your-advice-heres-how]]></link><comments><![CDATA[https://www.theglasers.com/communication-capsule-blog/want-people-to-actually-take-your-advice-heres-how#comments]]></comments><pubDate>Thu, 29 Jan 2026 14:38:07 GMT</pubDate><category><![CDATA[Communication]]></category><category><![CDATA[leadership]]></category><category><![CDATA[Persuasion and Influence]]></category><guid isPermaLink="false">https://www.theglasers.com/communication-capsule-blog/want-people-to-actually-take-your-advice-heres-how</guid><description><![CDATA[ We&rsquo;ve all been there &mdash; giving advice that lands like a brick. Or asking for help and feeling judged. Most advice fails because it comes like a lecture, not a conversation.Harvard Business Review nails it: Great advice isn&rsquo;t a monologue &mdash; it&rsquo;s a brainstorm. You don&rsquo;t need to be a guru. You need to be a collaborator.Start Doing This:Ask questions before you offer solutions.Share your experience with humility, not authority.Tailor advice to their own messy, real [...] ]]></description><content:encoded><![CDATA[<span class='imgPusher' style='float:left;height:0px'></span><span style='display: table;width:auto;position:relative;float:left;max-width:100%;;clear:left;margin-top:0px;*margin-top:0px'><a><img src="https://www.theglasers.com/uploads/2/0/3/4/20348443/published/wantpeopletotakeadvice04.png?1769698011" style="margin-top: 5px; margin-bottom: 0px; margin-left: 0px; margin-right: 10px; border-width:1px;padding:3px; max-width:100%" alt="Picture" class="galleryImageBorder wsite-image" /></a><span style="display: table-caption; caption-side: bottom; font-size: 90%; margin-top: -0px; margin-bottom: 0px; text-align: center;" class="wsite-caption"></span></span> <div class="paragraph" style="text-align:left;display:block;"><span><span style="color:rgb(38, 34, 31)">We&rsquo;ve all been there &mdash; giving advice that lands like a brick. Or asking for help and feeling judged. Most advice fails because it comes like a lecture, <em>not </em>a conversation.</span></span><br /><br /><span><span style="color:rgb(38, 34, 31)"><a href="https://bit.ly/4380ASC" target="_blank">Harvard Business Review</a> nails it: </span><span style="color:rgb(38, 34, 31); font-weight:700">Great advice isn&rsquo;t a monologue &mdash; it&rsquo;s a brainstorm.</span><span style="color:rgb(38, 34, 31)"> You don&rsquo;t need to be a guru. You need to be a collaborator.</span></span><br /><br /><span><font color="#24678d"><span style="font-weight:700">Start Doing This</span><span style="font-weight:700">:</span></font></span><ul><li><span><span style="color:rgb(38, 34, 31)">Ask questions before you offer solutions.</span></span></li><li><span><span style="color:rgb(38, 34, 31)">Share your experience with humility, not authority.</span></span></li><li><span><span style="color:rgb(38, 34, 31)">Tailor advice to their own messy, real-life situation.</span></span></li></ul><br /><span><font color="#24678d"><span style="font-weight:700">Stop Doing This:</span><span style="font-weight:700">&nbsp;</span></font></span><ul><li><span><span style="color:rgb(38, 34, 31)">Launch into a lecture without listening first.</span></span></li><li><span><span style="color:rgb(38, 34, 31)">Assume your advice is a perfect fit.</span></span></li></ul><br /><span><font color="#24678d"><span style="font-weight:700">Bottom line:</span> </font><font color="#26221f">Think of advice not as a 1-way transfer of wisdom, but as a joint brainstorming session. When it&rsquo;s done well, people don&rsquo;t just hear advice &mdash; they actually use it!</font></span><br /><br /><span><span style="color:rgb(0, 0, 0)">When was the last time you gave or received advice, and was the conversation satisfying? To join the conversation, click "comments" below, we would love to collaborate.</span></span><br /><br /><span><span style="color:rgb(0, 0, 0)">Learn more about creating a habit around masterful communication with our&nbsp;</span><span style="color:rgb(36, 98, 170); font-weight:700"><a href="https://www.theglasers.com/" target="_blank">online learning courses</a></span><span style="color:rgb(0, 0, 0)">&nbsp;awarded International Gold for&nbsp;</span><span style="color:rgb(36, 98, 170); font-weight:700"><a href="https://www.theglasers.com/all-courses.html" target="_blank">Best Hybrid Learning of 2022</a></span><span style="color:rgb(36, 98, 170)">.&nbsp;</span></span></div> <hr style="width:100%;clear:both;visibility:hidden;"></hr>]]></content:encoded></item><item><title><![CDATA[Want to Improve Employee Well-Being? Start Here]]></title><link><![CDATA[https://www.theglasers.com/communication-capsule-blog/want-to-improve-employee-well-being-start-here]]></link><comments><![CDATA[https://www.theglasers.com/communication-capsule-blog/want-to-improve-employee-well-being-start-here#comments]]></comments><pubDate>Tue, 20 Jan 2026 01:00:00 GMT</pubDate><category><![CDATA[Communication]]></category><category><![CDATA[Community of Practice]]></category><category><![CDATA[Hardwiring Teamwork]]></category><category><![CDATA[leadership]]></category><guid isPermaLink="false">https://www.theglasers.com/communication-capsule-blog/want-to-improve-employee-well-being-start-here</guid><description><![CDATA[ Research shows it lowers stress, improves retention, and builds trust &mdash; and it&rsquo;s free.&nbsp;Free snacks, meditation apps, step-counting challenges &mdash; companies offer plenty in the name of &ldquo;employee wellness.&rdquo; But most of these perks barely move the needle. Fewer than 20% of employees even participate, and for those who do, the impact is often minimal.So what actually makes a difference?According to Rosalind Chow in&nbsp;Inc.,&nbsp;the answer is surprisingly simple:  [...] ]]></description><content:encoded><![CDATA[<span class='imgPusher' style='float:left;height:0px'></span><span style='display: table;width:233px;position:relative;float:left;max-width:100%;;clear:left;margin-top:0px;*margin-top:0px'><a><img src="https://www.theglasers.com/uploads/2/0/3/4/20348443/published/listening03.png?1768873301" style="margin-top: 5px; margin-bottom: 10px; margin-left: 0px; margin-right: 10px; border-width:1px;padding:3px; max-width:100%" alt="Picture" class="galleryImageBorder wsite-image" /></a><span style="display: table-caption; caption-side: bottom; font-size: 90%; margin-top: -10px; margin-bottom: 10px; text-align: center;" class="wsite-caption"></span></span> <div class="paragraph" style="text-align:left;display:block;"><span><span style="color:rgb(0, 0, 0)">Research shows it lowers stress, improves retention, and builds trust &mdash; and it&rsquo;s free.</span></span><br /><span><span style="color:rgb(0, 0, 0)">&nbsp;</span></span><br /><span><span style="color:rgb(0, 0, 0)">Free snacks, meditation apps, step-counting challenges &mdash; companies offer plenty in the name of &ldquo;employee wellness.&rdquo; But most of these perks barely move the needle. <a href="http://bit.ly/42T7aMI" target="_blank">Fewer than 20% of employees even participate</a>, and for those who do, the impact is often minimal.</span></span><br /><br /><span><span style="color:rgb(0, 0, 0)">So what actually makes a difference?</span></span><br /><br /><span><span style="color:rgb(0, 0, 0)">According to Rosalind Chow in&nbsp;<a href="https://www.inc.com/rosalind-chow/why-listening-not-perks-is-the-real-key-to-employee-wellness/91241326" target="_blank">Inc.</a>,</span><span style="color:rgb(0, 0, 0)">&nbsp;t</span><span style="color:rgb(0, 0, 0)">he answer is surprisingly simple: </span><span style="color:rgb(0, 0, 0); font-weight:700">Listening</span><span style="color:rgb(0, 0, 0)">. Not the passive kind &mdash; real, intentional listening from managers and leaders.</span></span><br /><br /><span><span style="color:rgb(0, 0, 0)">Think about it: When was the last time you felt genuinely heard at work? That feeling of being taken seriously &mdash; of mattering &mdash; does more for well-being than any breakroom kombucha ever could. Research shows that leaders who truly listen help reduce burnout, lower stress, and improve retention. Even better, it&rsquo;s a two-way win: Employees feel valued and leaders gain credibility and influence.</span></span><br /><br /><span><span style="color:rgb(0, 0, 0)">Perks aren&rsquo;t the problem &mdash; they&rsquo;re just not a substitute for a culture where people feel their voices count. And the best part? Listening doesn&rsquo;t require a budget. Just time, attention, and follow-through.</span></span><br /><br /><span><span style="font-weight:700"><font color="#24678d" size="4">How to Make Listening a Habit:</font></span></span><ul><li><span><font color="#24678d"><span style="font-weight:700">Make time for real conversations.</span>&nbsp;</font>Block space for check-ins that aren&rsquo;t rushed or transactional.</span></li><li><span><span style="font-weight:700"><font color="#24678d">Practice active listening.</font></span><span style="color:rgb(0, 0, 0)">&nbsp;Ask follow-ups, reflect what you heard, and show you understood.</span></span></li><li><span><font color="#24678d"><span style="font-weight:700">Follow through.</span>&nbsp;</font>If someone shares a concern, act &mdash; or explain why you can&rsquo;t.</span></li><li><span><font color="#24678d"><span style="font-weight:700">Lead by example.</span>&nbsp;</font>Your behavior sets the tone for the entire team.</span></li></ul><br /><span><span style="color:rgb(0, 0, 0)">Listening isn&rsquo;t just nice-to-have. It&rsquo;s a leadership skill &mdash; <em>and a wellness strategy</em> &mdash; that actually works!</span></span><br /><br /><span><span style="color:rgb(0, 0, 0); font-weight:700">When was the last time you felt truly listened to at work?</span><span style="color:rgb(0, 0, 0)">&nbsp;And how do you let others know they are heard? To join&nbsp;the conversation, click "comments" below</span><span style="color:rgb(0, 0, 0)">.</span></span><br /><br /><span>L</span><span>earn more about creating a habit around masterful communication with our&nbsp;</span><span style="color:rgb(70, 120, 134); font-weight:700"><a href="https://www.theglasers.com/" target="_blank">online learning courses</a></span><span>&nbsp;awarded International Gold for&nbsp;</span><span style="color:rgb(70, 120, 134); font-weight:700"><a href="https://www.theglasers.com/all-courses.html" target="_blank">Best Hybrid Learning of 2022</a></span><span>.</span></div> <hr style="width:100%;clear:both;visibility:hidden;"></hr>]]></content:encoded></item><item><title><![CDATA[The Real Reason Resolutions Fail]]></title><link><![CDATA[https://www.theglasers.com/communication-capsule-blog/the-real-reason-resolutions-fail]]></link><comments><![CDATA[https://www.theglasers.com/communication-capsule-blog/the-real-reason-resolutions-fail#comments]]></comments><pubDate>Tue, 30 Dec 2025 00:31:11 GMT</pubDate><category><![CDATA[BreakThrough Conflict]]></category><category><![CDATA[Communication]]></category><category><![CDATA[Community of Practice]]></category><guid isPermaLink="false">https://www.theglasers.com/communication-capsule-blog/the-real-reason-resolutions-fail</guid><description><![CDATA[ Willpower won&rsquo;t save your resolutions. The secret is making space for them.Most New Year&rsquo;s resolutions don&rsquo;t fail because of willpower. They fail because we don&rsquo;t make space for them.Research shows that while 75% of people stick to their resolutions after one week, only 8% are still on track a year later. The problem? We try to layer new goals onto already packed schedules &mdash; like stuffing papers into a drawer that&rsquo;s already full.Time management expert Elizabe [...] ]]></description><content:encoded><![CDATA[<span class='imgPusher' style='float:left;height:0px'></span><span style='display: table;width:315px;position:relative;float:left;max-width:100%;;clear:left;margin-top:0px;*margin-top:0px'><a><img src="https://www.theglasers.com/uploads/2/0/3/4/20348443/published/happynewyear2026.png?1767059392" style="margin-top: 5px; margin-bottom: 10px; margin-left: 0px; margin-right: 10px; border-width:1px;padding:3px; max-width:100%" alt="Picture" class="galleryImageBorder wsite-image" /></a><span style="display: table-caption; caption-side: bottom; font-size: 90%; margin-top: -10px; margin-bottom: 10px; text-align: center;" class="wsite-caption"></span></span> <div class="paragraph" style="text-align:left;display:block;"><span><span style="color:rgb(0, 0, 0); font-weight:700">Willpower won&rsquo;t save your resolutions. The secret is making space for them.</span></span><br /><br /><span><span style="color:rgb(0, 0, 0)">Most New Year&rsquo;s resolutions don&rsquo;t fail because of willpower. They fail because we don&rsquo;t make space for them.</span></span><br /><br /><span><span style="color:rgb(0, 0, 0)"><a href="https://bit.ly/32GGPSW" target="_blank">Research </a>shows that while 75% of people stick to their resolutions after one week, only 8% are still on track a year later. </span><span style="color:rgb(0, 0, 0)">The problem? We try to layer new goals onto already packed schedules &mdash; like stuffing papers into a drawer that&rsquo;s already full.</span></span><br /><br /><span><span style="color:rgb(0, 0, 0)">Time management expert <a href="https://bit.ly/2IBphAo" target="_blank">Elizabeth Grace Saunders</a> puts it simply: If you want something new to thrive, you have to clear space for it.</span></span><br /><br /><strong><span><font color="#24678d">If your resolutions involve work habits or professional growth, here&rsquo;s how to start:</font></span></strong><ul><li><span><font color="#24678d"><span style="font-weight:700">Reevaluate your commitments</span>. </font>What&rsquo;s still serving you &mdash; and what&rsquo;s just taking up space?</span></li><li><span><font color="#24678d"><span style="font-weight:700">Rethink your work style.</span> </font>Could fewer meetings or less messaging free up time and focus?</span></li><li><span><font color="#24678d"><span style="font-weight:700">Add goals with intention</span>. </font>To say &ldquo;yes&rdquo; to something new, you&rsquo;ll need to say &ldquo;no&rdquo; to something old.</span></li></ul><br /><span><span style="color:rgb(0, 0, 0)">&#8203;Resolutions don&rsquo;t just need motivation. They need room to breathe.</span></span><br /><br /><span><span style="color:rgb(0, 0, 0)">What do you plan to resolve for this coming year, and how will you make room for it to happen? To join the conversation, click "comments" below.</span></span><br /><br /><span><span style="color:rgb(0, 0, 0)">Learn more about creating a habit around masterful&nbsp;communication with our&nbsp;</span><a href="https://www.theglasers.com/online-learning1.html"><span style="color:rgb(0, 0, 255)">online&nbsp;learning&nbsp;programs</span></a><span style="color:rgb(0, 0, 0)">.&nbsp;&nbsp;</span></span></div> <hr style="width:100%;clear:both;visibility:hidden;"></hr>]]></content:encoded></item><item><title><![CDATA[This Myth is Wrecking Your EQ]]></title><link><![CDATA[https://www.theglasers.com/communication-capsule-blog/this-myth-is-wrecking-your-eq]]></link><comments><![CDATA[https://www.theglasers.com/communication-capsule-blog/this-myth-is-wrecking-your-eq#comments]]></comments><pubDate>Thu, 18 Dec 2025 03:22:45 GMT</pubDate><category><![CDATA[Communication]]></category><category><![CDATA[Community of Practice]]></category><category><![CDATA[leadership]]></category><guid isPermaLink="false">https://www.theglasers.com/communication-capsule-blog/this-myth-is-wrecking-your-eq</guid><description><![CDATA[ It&rsquo;s nice to be nice &mdash; but that&rsquo;s not emotional intelligence. Read more&hellip;If we asked you if your boss had emotional intelligence (EQ), you might say &ldquo;yes&rdquo; if your boss is an agreeable person who doesn&rsquo;t lose their cool. But, according to psychologist Adam Grant&nbsp;as well as researchers at Harvard, equating EQ merely with &ldquo;niceness&rdquo; is a dangerous myth to subscribe to. And doing so may lower your EQ.Of course, there is nothing wrong with b [...] ]]></description><content:encoded><![CDATA[<span class='imgPusher' style='float:left;height:0px'></span><span style='display: table;width:223px;position:relative;float:left;max-width:100%;;clear:left;margin-top:0px;*margin-top:0px'><a><img src="https://www.theglasers.com/uploads/2/0/3/4/20348443/published/nice-boss.png?1766030105" style="margin-top: 5px; margin-bottom: 10px; margin-left: 0px; margin-right: 20px; border-width:1px;padding:3px; max-width:100%" alt="Picture" class="galleryImageBorder wsite-image" /></a><span style="display: table-caption; caption-side: bottom; font-size: 90%; margin-top: -10px; margin-bottom: 10px; text-align: center;" class="wsite-caption"></span></span> <div class="paragraph" style="text-align:left;display:block;"><span><span style="color:rgb(0, 0, 0)">It&rsquo;s nice to be nice &mdash; but that&rsquo;s not emotional intelligence. Read more&hellip;</span></span><br /><br /><span><span style="color:rgb(0, 0, 0)">If we asked you if your boss had emotional intelligence (EQ), you might say &ldquo;yes&rdquo; if your boss is an agreeable person who doesn&rsquo;t lose their cool. But, according to psychologist </span></span><span style="color:rgb(36, 98, 170); font-weight:700"><a href="http://bit.ly/4myhDou" target="_blank">Adam Grant</a></span><span><span style="color:rgb(0, 0, 0)">&nbsp;as well as researchers at Harvard, equating EQ merely with &ldquo;niceness&rdquo; is a dangerous myth to subscribe to. And doing so may lower <em>your </em>EQ</span><span style="color:rgb(0, 0, 0)">.</span></span><br /><br /><span><span style="color:rgb(0, 0, 0)">Of course, there is nothing wrong with being nice. And a boss who is a jerk will damage their team&rsquo;s performance. But, according to a </span></span><span style="color:rgb(36, 98, 170); font-weight:700"><a href="https://bit.ly/45zqPmF" target="_blank">Harvard Study</a></span><span><span style="color:rgb(0, 0, 0)">, being nice can be misconstrued as protecting one&rsquo;s team from discomfort and negative feedback. This may produce feel-good vibes for a time, but discourages candor, which can be damaging in the long run. Without accurate information, it is impossible to grow and innovate.&nbsp;</span></span><br /><br /><span><span style="color:rgb(0, 0, 0)">&ldquo;Wanting to be nice, people avoid being honest and, whether they realize it or not, collude in producing ignorance and mediocrity,&rdquo; said the researchers. Best-selling author Adam Grant adds, &ldquo;The idea of psychological safety is not that you&rsquo;re supposed to be shielded from discomfort but the exact opposite, which is that you can have uncomfortable conversations. The goal is to make everything discussable.&rdquo;&nbsp;</span></span><br /><br /><span><span style="color:rgb(0, 0, 0)">Is your boss &ldquo;nice enough&rdquo; to tell your team the truth? What effect does it have on you? To join the conversation, click "comments" below</span><span style="color:rgb(0, 0, 255)">.</span></span><br /><br /><span><span style="color:rgb(0, 0, 0)">Learn more about creating a habit around masterful communication with our&nbsp;</span><span style="color:rgb(36, 98, 170); font-weight:700">online learning courses</span><span style="color:rgb(0, 0, 0)">&nbsp;awarded International Gold for&nbsp;</span><span style="color:rgb(36, 98, 170); font-weight:700">Best Hybrid Learning of 2022</span><span style="color:rgb(36, 98, 170)">.</span></span></div> <hr style="width:100%;clear:both;visibility:hidden;"></hr>]]></content:encoded></item><item><title><![CDATA[Calling Vs Texting: One Small Shift to Deepen Connection]]></title><link><![CDATA[https://www.theglasers.com/communication-capsule-blog/calling-vs-texting-one-small-shift-to-deepen-connection]]></link><comments><![CDATA[https://www.theglasers.com/communication-capsule-blog/calling-vs-texting-one-small-shift-to-deepen-connection#comments]]></comments><pubDate>Tue, 09 Dec 2025 01:47:55 GMT</pubDate><category><![CDATA[BreakThrough Conflict]]></category><category><![CDATA[Communication]]></category><category><![CDATA[Community of Practice]]></category><category><![CDATA[Persuasion and Influence]]></category><guid isPermaLink="false">https://www.theglasers.com/communication-capsule-blog/calling-vs-texting-one-small-shift-to-deepen-connection</guid><description><![CDATA[ If you really want to connect, here&rsquo;s the science-backed case for skipping the text and making the call...Texting is the fast food of communication: Quick, convenient, and can leave you wondering what just happened.&nbsp; A phone call, though?&nbsp; That&rsquo;s the home-cooked meal &mdash; warmer, more satisfying, and surprisingly good for your emotional health.According to research from the&nbsp;Greater Good Science Center, hearing someone&rsquo;s voice does more than pass the time.&nbs [...] ]]></description><content:encoded><![CDATA[<span class='imgPusher' style='float:left;height:0px'></span><span style='display: table;width:230px;position:relative;float:left;max-width:100%;;clear:left;margin-top:0px;*margin-top:0px'><a><img src="https://www.theglasers.com/uploads/2/0/3/4/20348443/published/textingvscalling.png?1765246494" style="margin-top: 5px; margin-bottom: 10px; margin-left: 0px; margin-right: 10px; border-width:1px;padding:3px; max-width:100%" alt="Picture" class="galleryImageBorder wsite-image" /></a><span style="display: table-caption; caption-side: bottom; font-size: 90%; margin-top: -10px; margin-bottom: 10px; text-align: center;" class="wsite-caption"></span></span> <div class="paragraph" style="text-align:left;display:block;"><span><span style="color:rgb(0, 0, 0)">If you really want to connect, here&rsquo;s the science-backed case for skipping the text and making the call...</span></span><br /><br /><span><span style="color:rgb(0, 0, 0)">Texting is the fast food of communication: Quick, convenient, and can leave you wondering what just happened.&nbsp; A phone call, though?&nbsp; That&rsquo;s the home-cooked meal &mdash; warmer, more satisfying, and surprisingly good for your emotional health.</span></span><br /><br /><span><span style="color:rgb(0, 0, 0)">According to research from the&nbsp;</span><strong><a href="http://bit.ly/4nyMtyb"><span style="color:rgb(70, 120, 134)">Greater Good Science Center</span></a></strong><span style="color:rgb(0, 0, 0)">, hearing someone&rsquo;s voice does more than pass the time.&nbsp; It deepens connection, lowers stress, and even triggers oxytocin &mdash; the brain&rsquo;s &ldquo;feel-good&rdquo; chemical.&nbsp; In other words, your best friend&rsquo;s voice is like an emotional weighted blanket.</span></span><br /><br /><span><span style="color:rgb(0, 0, 0)">Meanwhile, texting can be a minefield.&nbsp; Without tone or inflection, a simple &ldquo;Sure&rdquo; might come off as passive-aggressive.&nbsp; Add in the dreaded three-dot typing bubble and delayed replies, and suddenly you&rsquo;re spiraling into &ldquo;Are they mad at me?&rdquo; territory.</span></span><br /><br /><span><span style="color:rgb(0, 0, 0)">The impact of calling is especially powerful for older adults.&nbsp; Studies show that regular phone conversations reduce loneliness and improve emotional well-being.&nbsp; Just five minutes of &ldquo;Hi, how are you?&rdquo; can be medicine.</span></span><br /><br /><span><span style="color:rgb(0, 0, 0)">Sure, texting has its place &mdash; coordinating carpools, sending memes, confirming appointments.&nbsp; But if you want to strengthen a relationship or brighten someone&rsquo;s day? Do your thumbs a favor and tap the call button instead.</span></span><br /><br /><span><span style="color:rgb(0, 0, 0)">When was the last time you called someone just to say hi, or when someone did the same to you?&nbsp; To join&nbsp;the conversation, click on "comments" below -- we'd love to hear from you!</span></span><br /><br /><span><span style="color:rgb(0, 0, 0)">Learn more about creating a habit around masterful communication with our&nbsp;</span><span style="color:rgb(70, 120, 134); font-weight:700"><a href="https://www.theglasers.com/" target="_blank">online learning courses</a></span><span style="color:rgb(0, 0, 0)">&nbsp;awarded International Gold for&nbsp;</span><span style="color:rgb(70, 120, 134); font-weight:700"><a href="https://www.theglasers.com/all-courses.html" target="_blank">Best Hybrid Learning of 2022</a></span></span><span style="color:rgb(0, 0, 0)">.</span><br /><br /></div> <hr style="width:100%;clear:both;visibility:hidden;"></hr>]]></content:encoded></item><item><title><![CDATA[Your Brain on Gratitude: Happy Thanksgiving 2025!]]></title><link><![CDATA[https://www.theglasers.com/communication-capsule-blog/your-brain-on-gratitude-happy-thanksgiving-2025]]></link><comments><![CDATA[https://www.theglasers.com/communication-capsule-blog/your-brain-on-gratitude-happy-thanksgiving-2025#comments]]></comments><pubDate>Wed, 26 Nov 2025 01:23:46 GMT</pubDate><category><![CDATA[BreakThrough Conflict]]></category><category><![CDATA[Communication]]></category><category><![CDATA[Community of Practice]]></category><category><![CDATA[Hardwiring Teamwork]]></category><category><![CDATA[leadership]]></category><guid isPermaLink="false">https://www.theglasers.com/communication-capsule-blog/your-brain-on-gratitude-happy-thanksgiving-2025</guid><description><![CDATA[       Gratitude has consistently been shown to lower stress, reduce pain, boost immunity, and improve blood pressure and heart function. Here&rsquo;s how to spread gratitude not just on Thanksgiving&hellip;but always.&#8203;We released a micro learning video series on how to express gratitude so it sticks, and these tools are easy to learn.&nbsp; Neuroscientist Glen Fox has spent his entire adult life studying gratitude. &ldquo;Grateful people tend to recover faster from trauma and injury, have [...] ]]></description><content:encoded><![CDATA[<div class="wsite-youtube" style="margin-bottom:10px;margin-top:10px;"><div class="wsite-youtube-wrapper wsite-youtube-size-auto wsite-youtube-align-center"> <div class="wsite-youtube-container">  <iframe src="//www.youtube.com/embed/UsIpMCK2vdo?wmode=opaque" frameborder="0" allowfullscreen></iframe> </div> </div></div>  <div class="paragraph"><strong><font color="#24678d" size="6">G</font></strong>ratitude has consistently been shown to lower stress, reduce pain, boost immunity, and improve blood pressure and heart function. Here&rsquo;s how to spread gratitude not just on Thanksgiving&hellip;but always.&#8203;<br /><br />We released a micro learning video series on how to express gratitude so it sticks, and these tools are easy to learn.&nbsp; Neuroscientist Glen Fox has spent his entire adult life studying gratitude. &ldquo;Grateful people tend to recover faster from trauma and injury, have better and closer personal relationships and may even just have improved health overall.&rdquo; Fox did an experiment using brain-imaging scans to map which circuits in the brain become active when we feel grateful.<br /><br />&ldquo;We saw that the participants&rsquo; ratings of gratitude correlated with activity in a set of brain regions associated with interpersonal bonding and with relief from stress,&rdquo; he said. To up your conscious gratitude, Fox suggests keeping a gratitude journal. On a regular basis, write down what you are grateful for, even if those things seem mundane. The positive effect is cumulative so it&rsquo;s a good idea to make this a habit. You can also write letters of gratitude to those who have helped you along your way. Says Fox, &ldquo;I think that gratitude can be much more like a muscle, like a trained response or a skill that we can develop over time.&rdquo;<br /><br />When was the last time you actively expressed gratitude, and how did you feel? To join the conversation, click on "comments" below -- we would love to hear from you!<br /><br />Find out how to create lifetime communication mastery online, with our <strong><a href="https://www.theglasers.com/" target="_blank"><font color="#24678d">virtual programs</font></a></strong>, awarded International Gold for <strong><a href="https://www.theglasers.com/all-courses.html" target="_blank"><font color="#24678d">Best Hybrid Learning of 2022</font></a></strong>.</div>]]></content:encoded></item><item><title><![CDATA[The Surprising Science Behind Skill-Based Vacations]]></title><link><![CDATA[https://www.theglasers.com/communication-capsule-blog/the-surprising-science-behind-skill-based-vacations]]></link><comments><![CDATA[https://www.theglasers.com/communication-capsule-blog/the-surprising-science-behind-skill-based-vacations#comments]]></comments><pubDate>Tue, 18 Nov 2025 01:00:00 GMT</pubDate><category><![CDATA[Community of Practice]]></category><category><![CDATA[leadership]]></category><guid isPermaLink="false">https://www.theglasers.com/communication-capsule-blog/the-surprising-science-behind-skill-based-vacations</guid><description><![CDATA[ Want to return from vacation sharper and more energized?&nbsp; It&rsquo;s not just about the downtime &mdash; recharge by learning something new.Enter the Skill-cation: a getaway built around learning a skill, mastering a challenge, or diving into a creative pursuit. Research shows these kinds of vacations don&rsquo;t just refresh your body &mdash; they reset your mind.Here&rsquo;s why skill-cations are gaining serious momentum:&#8203;They break the burnout loop: Learning something new forces y [...] ]]></description><content:encoded><![CDATA[<span class='imgPusher' style='float:left;height:0px'></span><span style='display: table;width:194px;position:relative;float:left;max-width:100%;;clear:left;margin-top:0px;*margin-top:0px'><a><img src="https://www.theglasers.com/uploads/2/0/3/4/20348443/published/skillcation02.png?1763404109" style="margin-top: 5px; margin-bottom: 10px; margin-left: 0px; margin-right: 10px; border-width:1px;padding:3px; max-width:100%" alt="Picture" class="galleryImageBorder wsite-image" /></a><span style="display: table-caption; caption-side: bottom; font-size: 90%; margin-top: -10px; margin-bottom: 10px; text-align: center;" class="wsite-caption"></span></span> <div class="paragraph" style="text-align:left;display:block;">Want to return from vacation sharper and more energized?&nbsp; It&rsquo;s not just about the downtime &mdash; recharge by learning something new.<br /><br /><span><span style="color:rgb(0, 0, 0)">Enter the </span><span style="color:rgb(0, 0, 0); font-weight:700">Skill-cation</span><span style="color:rgb(0, 0, 0)">: a getaway built around learning a skill, mastering a challenge, or diving into a creative pursuit. <a href="https://bit.ly/3K1A46S" target="_blank">Research </a>shows these kinds of vacations don&rsquo;t just refresh your body &mdash; they reset your mind</span><span style="color:rgb(0, 0, 0)">.</span></span><br /><br /><span><strong><font color="#24678d">Here&rsquo;s why skill-cations are gaining serious momentum:<br />&#8203;</font></strong></span><ul><li><span><font color="#24678d"><span style="font-weight:700">They break the burnout loop</span>:</font> Learning something new forces your brain to shift focus, helping you escape work stress and mental fatigue.</span></li><li><span><font color="#24678d"><span style="font-weight:700">They make rest more rewarding</span>:</font> Physical and mental effort during a skill-cation leads to deeper sleep and a stronger sense of relaxation.</span></li><li><span><font color="#24678d"><span style="font-weight:700">They boost confidence</span>: </font>You return home with a new skill &mdash; and a renewed sense of accomplishment that fuels motivation long after the trip ends.</span></li><li><span><font color="#24678d"><span style="font-weight:700">They redefine leisure</span>:</font> Experts say &ldquo;productive leisure&rdquo; (like learning, painting, hiking, or volunteering) delivers longer-lasting satisfaction than passive downtime.</span></li></ul><br /><span><span style="color:rgb(0, 0, 0)">Want to feel sharper, more fulfilled, and ready to tackle life when you return? Take a skill-cation &mdash; and come back better than ever.</span></span></div> <hr style="width:100%;clear:both;visibility:hidden;"></hr>  <div><div style="height: 0px; overflow: hidden; width: 100%;"></div> <hr class="styled-hr" style="width:100%;"></hr> <div style="height: 50px; overflow: hidden; width: 100%;"></div></div>  <h2 class="wsite-content-title" style="text-align:center;"><u><a href="https://www.theglasers.com/bali.html" target="_blank"><font color="#8d2424" size="5">Join us in Bali for our first ever skill-cation!&nbsp; Recharge with purpose.</font></a></u></h2>  <div><div style="height: 20px; overflow: hidden; width: 100%;"></div> <hr class="styled-hr" style="width:100%;"></hr> <div style="height: 20px; overflow: hidden; width: 100%;"></div></div>  <div class="paragraph"><span style="color:rgb(0, 0, 0)">Have you ever been on a skill-cation? What effect did it have on you? To join the conversation, click on "comments" below<span style="color:rgb(0, 0, 255)">.</span></span><br /><br /><span style="color:rgb(0, 0, 0)">Learn more about creating a habit around masterful communication with our&nbsp;<span style="color:rgb(36, 98, 170); font-weight:700"><a href="https://www.theglasers.com/" target="_blank">online learning courses</a></span>&nbsp;awarded International Gold for&nbsp;<span style="color:rgb(36, 98, 170); font-weight:700"><a href="https://www.theglasers.com/all-courses.html" target="_blank">Best Hybrid Learning of 2022</a></span><span style="color:rgb(36, 98, 170)">.</span></span></div>]]></content:encoded></item><item><title><![CDATA[The $300 Billion Crisis Hiding in Plain Sight: Workplace Loneliness]]></title><link><![CDATA[https://www.theglasers.com/communication-capsule-blog/the-300-billion-crisis-hiding-in-plain-sight-workplace-loneliness]]></link><comments><![CDATA[https://www.theglasers.com/communication-capsule-blog/the-300-billion-crisis-hiding-in-plain-sight-workplace-loneliness#comments]]></comments><pubDate>Tue, 28 Oct 2025 01:58:59 GMT</pubDate><category><![CDATA[Communication]]></category><category><![CDATA[Community of Practice]]></category><category><![CDATA[Hardwiring Teamwork]]></category><category><![CDATA[leadership]]></category><guid isPermaLink="false">https://www.theglasers.com/communication-capsule-blog/the-300-billion-crisis-hiding-in-plain-sight-workplace-loneliness</guid><description><![CDATA[ &#8203;Loneliness at work isn&rsquo;t just a wellness issue. It&rsquo;s a business threat &mdash; and it&rsquo;s costing companies up to $300 billion a year!On a national survey of 2,000 employed Americans,&nbsp;Inc.com&nbsp;uncovered some startling statistics:1 in 4 workers say they have no friends at work.64% feel lonely on the job.46% wish they could be closer to their coworkers &mdash; and among Gen Z, that number jumps to 60%.But here&rsquo;s what really matters to employers:63% say friend [...] ]]></description><content:encoded><![CDATA[<span class='imgPusher' style='float:left;height:0px'></span><span style='display: table;width:246px;position:relative;float:left;max-width:100%;;clear:left;margin-top:0px;*margin-top:0px'><a><img src="https://www.theglasers.com/uploads/2/0/3/4/20348443/published/lonelinessatwork02.png?1761618783" style="margin-top: 5px; margin-bottom: 10px; margin-left: 0px; margin-right: 10px; border-width:1px;padding:3px; max-width:100%" alt="Picture" class="galleryImageBorder wsite-image" /></a><span style="display: table-caption; caption-side: bottom; font-size: 90%; margin-top: -10px; margin-bottom: 10px; text-align: center;" class="wsite-caption"></span></span> <div class="paragraph" style="text-align:left;display:block;"><br />&#8203;Loneliness at work isn&rsquo;t just a wellness issue. It&rsquo;s a business threat &mdash; and it&rsquo;s costing companies up to $300 billion a year!<br /><br />On a national survey of 2,000 employed Americans,&nbsp;<a href="https://www.inc.com/bruce-crumley/employee-loneliness-hurts-your-bottom-line-heres-how-to-help/91228814?utm_source=chatgpt.com" target="_blank">Inc.com</a>&nbsp;uncovered some startling statistics:<br /><br /><ul><li>1 in 4 workers say they have no friends at work.</li><li>64% feel lonely on the job.</li><li>46% wish they could be closer to their coworkers &mdash; and among Gen Z, that number jumps to 60%.</li></ul><br />But here&rsquo;s what really matters to employers:<ul><li>63% say friendships at work strongly influence whether they stay with their employer.</li><li>71% would turn down a higher-paying job if the company culture felt cold or isolating.</li></ul><br />This isn&rsquo;t just about feelings. It&rsquo;s about retention, productivity, and the health of<br />your workforce.<br />&#8203;<br /><strong><font color="#24678d">What Can Employers Do?</font></strong><br />Here are 3 strategies companies are using to fight back:<br />&#8203;<ol><li><strong>Measure It: </strong>Use tools like the Work Loneliness Scale to identify disconnected employees before it affects performance.</li><li><strong>Build Real Culture:</strong> Host team-building events, encourage casual conversations, and create space for authentic connection.</li><li><strong>Lead with Empathy:</strong> Train managers to check in regularly, assign peer mentors, and help isolated employees feel supported.</li></ol><br />Loneliness is no longer a silent struggle. It&rsquo;s a loud signal that your culture needs<br />attention &mdash; and the smartest companies are already listening!<br /><br />Have you felt lonely at work, and if so, what effect did it have on you? What do<br />you think could be done to improve your situation? To join the conversation, click on&nbsp;"Comments" below.<br /><br />Learn more about creating a habit around masterful communication with<br />our <a href="https://www.theglasers.com/" target="_blank"><font color="#24678d">online learning courses</font></a> awarded International Gold for <a href="https://www.theglasers.com/all-courses.html" target="_blank"><font color="#24678d">Best Hybrid<br />Learning of 2022</font></a>.</div> <hr style="width:100%;clear:both;visibility:hidden;"></hr>]]></content:encoded></item><item><title><![CDATA[Kindness at Work Isn’t Fluff — It’s Fuel]]></title><link><![CDATA[https://www.theglasers.com/communication-capsule-blog/kindness-at-work-isnt-fluff-its-fuel]]></link><comments><![CDATA[https://www.theglasers.com/communication-capsule-blog/kindness-at-work-isnt-fluff-its-fuel#comments]]></comments><pubDate>Thu, 16 Oct 2025 00:00:00 GMT</pubDate><category><![CDATA[Uncategorized]]></category><guid isPermaLink="false">https://www.theglasers.com/communication-capsule-blog/kindness-at-work-isnt-fluff-its-fuel</guid><description><![CDATA[ &#8203;Kindness isn&rsquo;t just a feel - good option. It&rsquo;s a strategic advantage.&nbsp;According to the Harvard Business Review,&nbsp;when leaders treat kindness as a daily responsibility &mdash; not a personality trait &mdash; teams perform better, trust faster, and stay longer.&nbsp;Here&rsquo;s how to make kindness concrete:Make Kindness a Job Requirement: Don&rsquo;t leave it to chance. Build kindness into leadership expectations, onboarding, and team rituals. It should show up in ho [...] ]]></description><content:encoded><![CDATA[<span class='imgPusher' style='float:left;height:0px'></span><span style='display: table;width:205px;position:relative;float:left;max-width:100%;;clear:left;margin-top:0px;*margin-top:0px'><a><img src="https://www.theglasers.com/uploads/2/0/3/4/20348443/published/kindness02.png?1760553012" style="margin-top: 5px; margin-bottom: 0px; margin-left: 0px; margin-right: 10px; border-width:1px;padding:3px; max-width:100%" alt="Picture" class="galleryImageBorder wsite-image" /></a><span style="display: table-caption; caption-side: bottom; font-size: 90%; margin-top: -0px; margin-bottom: 0px; text-align: center;" class="wsite-caption"></span></span> <div class="paragraph" style="text-align:left;display:block;"><br />&#8203;Kindness isn&rsquo;t just a feel - good option. It&rsquo;s a strategic advantage.&nbsp;According to the <a href="http://bit.ly/48hupUe" target="_blank">Harvard Business Review</a>,&nbsp;when leaders treat kindness as a daily responsibility &mdash; not a personality trait &mdash; teams perform better, trust faster, and stay longer.<br /><br />&nbsp;<br /><strong><font color="#24678d">Here&rsquo;s how to make kindness concrete:</font></strong><ol><li><font color="#24678d"><strong>Make Kindness a Job Requirement</strong>:</font> Don&rsquo;t leave it to chance. Build kindness into leadership expectations, onboarding, and team rituals. It should show up in how meetings are run, how feedback is given, and how decisions are made.</li><li><strong><font color="#24678d">Spell Out What Kindness Looks Like:&nbsp;</font></strong>Vague intentions don&rsquo;t change behavior. Define specific actions &mdash; like listening without interrupting, sharing credit, or checking in after tough conversations. Make it observable and coachable.</li><li><font color="#24678d"><strong>Track It Like You Mean It</strong>: </font>If you measure engagement, performance, and retention, measure kindness too. Use pulse surveys, peer feedback, and manager reviews to surface patterns and blind spots.</li><li><font color="#24678d"><strong>Celebrate It Loudly and Often</strong>:</font> Kindness thrives when it&rsquo;s seen and rewarded. Highlight it in team huddles, shout-outs, and performance reviews. Make it part of your culture&rsquo;s daily language.</li></ol> &nbsp;<br />Do <em>you </em>consider yourself actively kind in the workplace? Can you offer an example? What effect did it have on you? To join&nbsp;the conversation, click on "comments" below.<br />&nbsp;<br />Learn more about creating a habit around masterful communication with our&nbsp;<strong><a href="https://www.theglasers.com/" target="_blank">online learning courses</a></strong>&nbsp;awarded International Gold for&nbsp;<strong><a href="https://www.theglasers.com/all-courses.html" target="_blank">Best Hybrid Learning of 2022</a></strong>.&nbsp;<br /><br /></div> <hr style="width:100%;clear:both;visibility:hidden;"></hr>]]></content:encoded></item><item><title><![CDATA[The Leadership Trap: When Helping Holds Everyone Back]]></title><link><![CDATA[https://www.theglasers.com/communication-capsule-blog/the-leadership-trap-when-helping-holds-everyone-back]]></link><comments><![CDATA[https://www.theglasers.com/communication-capsule-blog/the-leadership-trap-when-helping-holds-everyone-back#comments]]></comments><pubDate>Tue, 07 Oct 2025 02:01:22 GMT</pubDate><category><![CDATA[Communication]]></category><category><![CDATA[Community of Practice]]></category><category><![CDATA[Hardwiring Teamwork]]></category><category><![CDATA[leadership]]></category><guid isPermaLink="false">https://www.theglasers.com/communication-capsule-blog/the-leadership-trap-when-helping-holds-everyone-back</guid><description><![CDATA[ When leaders become the go-to fixer, they break something bigger: Team trust, ownership, and momentum...Being supportive is great &mdash; but trying to fix everything yourself? That&rsquo;s a fast track to burnout. When you jump in to solve your team&rsquo;s problems, you end up clogging decision-making, taking ownership away from your team, and wearing yourself out.But there&rsquo;s a better way. Leaders who involve their teams in solving problems together build stronger, more engaged teams &m [...] ]]></description><content:encoded><![CDATA[<span class='imgPusher' style='float:left;height:0px'></span><span style='display: table;width:300px;position:relative;float:left;max-width:100%;;clear:left;margin-top:0px;*margin-top:0px'><a><img src="https://www.theglasers.com/uploads/2/0/3/4/20348443/published/problem-solving01.png?1759804456" style="margin-top: 5px; margin-bottom: 10px; margin-left: 0px; margin-right: 10px; border-width:1px;padding:3px; max-width:100%" alt="Picture" class="galleryImageBorder wsite-image" /></a><span style="display: table-caption; caption-side: bottom; font-size: 90%; margin-top: -10px; margin-bottom: 10px; text-align: center;" class="wsite-caption"></span></span> <div class="paragraph" style="text-align:left;display:block;">When leaders become the go-to fixer, they break something bigger: Team trust, ownership, and momentum...<br /><br />Being supportive is great &mdash; but trying to fix everything yourself? That&rsquo;s a fast track to burnout. When you jump in to solve your team&rsquo;s problems, you end up clogging decision-making, taking ownership away from your team, and wearing yourself out.<br /><br />But there&rsquo;s a better way. Leaders who involve their teams in solving problems together build stronger, more engaged teams &mdash; and they don&rsquo;t have to carry the whole load alone.<br /><br />In the <a href="https://bit.ly/45C9Z6D" target="_blank">Harvard Business Review</a>, Elizabeth Lotardo, a leadership coach and author, suggests five simple questions leaders can ask to stay supportive without becoming the go-to fixer:<br /><br /><ol><li><strong><font color="#24678d">What have you tried?&nbsp;</font>&nbsp;</strong><br />This encourages team members to take the first step before asking for help. After a while, your team will come to anticipate this question.</li><li><font color="#24678d"><strong>What&rsquo;s getting in your way?&nbsp;&nbsp;</strong></font><br />Helps identify blockers and patterns that might need attention. Perhaps you, as leader, can remove the obstacle without taking ownership of the entire problem.</li><li><font color="#24678d"><strong>What support do you need? </strong></font><br />Do not add &ldquo;from me.&rdquo;&nbsp; Support can come from another leader, a teammate, an adjacent department, or an outside source.</li><li><font color="#24678d"><strong>What would you do if you were in my place? </strong></font><br />When you solve every problem your team often does not see the effort involved. Asking this question prompts employees to take some responsibility.&nbsp;</li><li><font color="#24678d"><strong>What&rsquo;s your next step?</strong></font><br />Keeps momentum going and reinforces ownership.</li></ol><br />These questions aren&rsquo;t just conversation starters &mdash; they&rsquo;re tools to build confidence, clarity, and collaboration.<br /><br />Are you a reflexive problem-solver, and how can you see the value in giving people the space to work things out themselves? To join the conversation, click "comments" below.<br /><br />Learn more about creating a habit around masterful communication with our <strong><a href="https://www.theglasers.com/" target="_blank"><font color="#24678d">online learning courses</font></a></strong> awarded International Gold for <a href="https://www.theglasers.com/all-courses.html" target="_blank"><font color="#24678d">Best Hybrid Learning of 2022</font></a>.</div> <hr style="width:100%;clear:both;visibility:hidden;"></hr>]]></content:encoded></item><item><title><![CDATA[Are You Getting Small Talk Wrong?]]></title><link><![CDATA[https://www.theglasers.com/communication-capsule-blog/are-you-getting-small-talk-wrong]]></link><comments><![CDATA[https://www.theglasers.com/communication-capsule-blog/are-you-getting-small-talk-wrong#comments]]></comments><pubDate>Thu, 25 Sep 2025 00:00:00 GMT</pubDate><category><![CDATA[BreakThrough Conflict]]></category><category><![CDATA[Communication]]></category><category><![CDATA[Community of Practice]]></category><guid isPermaLink="false">https://www.theglasers.com/communication-capsule-blog/are-you-getting-small-talk-wrong</guid><description><![CDATA[ Have you ever noticed that some connections just click &mdash; no effort, no awkwardness, just instant ease? Here's how to make that happen more often...When we meet someone and feel an instant connection, we often attribute it toour similarities. But according to behavioral scientists, Dr. Maya Rossignac-Milon and Dr. Erica Boothby, research shows that many of the strongest bonds come less from existing similarity and more from riffing playfully. In these moments, people create a little world  [...] ]]></description><content:encoded><![CDATA[<span class='imgPusher' style='float:left;height:0px'></span><span style='display: table;width:253px;position:relative;float:left;max-width:100%;;clear:left;margin-top:0px;*margin-top:0px'><a><img src="https://www.theglasers.com/uploads/2/0/3/4/20348443/published/smalltalk03.png?1758769529" style="margin-top: 5px; margin-bottom: 10px; margin-left: 0px; margin-right: 10px; border-width:1px;padding:3px; max-width:100%" alt="Picture" class="galleryImageBorder wsite-image" /></a><span style="display: table-caption; caption-side: bottom; font-size: 90%; margin-top: -10px; margin-bottom: 10px; text-align: center;" class="wsite-caption"></span></span> <div class="paragraph" style="text-align:left;display:block;"><span style="color:rgb(34, 34, 34)">Have you ever noticed that some connections just click &mdash; no effort, no awkwardness, just instant ease? Here's how to make that happen more often...</span><br /><br />When we meet someone and feel an instant connection, we often attribute it to<br />our similarities. But according to behavioral scientists, Dr. Maya Rossignac-<br />Milon and Dr. Erica Boothby, <a href="https://bit.ly/464uNnF" target="_blank">research shows</a> that many of the strongest bonds come less from existing similarity and more from riffing playfully. In these moments, people create a little world that belongs just to them, a process we call &ldquo;building a shared reality.&rdquo;<br /><br />Collaborative riffs are surprisingly central to our mental well-being, say the<br />authors. They&rsquo;re the glue that binds us, adds pizazz to our lives and gives us a<br />sense of feeling understood. Sadly, our culture&rsquo;s conversational rituals revolve<br />not around playful co-creation but around exchanging formalities. For example,<br />the small talk classic: &ldquo;How was your weekend?&rdquo; mandates you reply succinctly<br />and volley the question back. The conversation proceeds predictably, and<br />although both parties walk away with some trivial information, they remain worlds apart.<br /><br />Although we think having such conversations is playing it safe, they result in<br />disconnection. Instead, if these people strayed from the script and riffed off each other, they might begin to feel that buzz of being in sync. &ldquo;How was your<br />weekend?&rdquo; &ldquo;Good, but I spent way too much time watching parakeets dancing on TikTok.&rdquo; &ldquo;Whoa, like &hellip; in rhythm?&rdquo; &ldquo;Yes! This one guy was the Fred Astaire of<br />parakeets.&rdquo;<br /><br />The authors&rsquo; research shows that this sort of riffing pays off. But don&rsquo;t worry,<br />riffing doesn&rsquo;t require being naturally witty. It just means embracing spontaneity and, like any conversational skill, it takes practice.<br /><br />Can you recall an initial conversation that sparked a deep friendship? What effect did it have on you? To join the conversation, click on "comments" below.<br /><br />Learn more about creating a habit around masterful communication with<br />our <strong><a href="https://www.theglasers.com/" target="_blank"><font color="#24678d">online learning courses</font></a></strong> awarded International Gold for <strong><a href="https://www.theglasers.com/all-courses.html" target="_blank"><font color="#24678d">Best Hybrid<br />Learning of 2022</font></a></strong>.</div> <hr style="width:100%;clear:both;visibility:hidden;"></hr>]]></content:encoded></item></channel></rss>