Be Quiet, Be Heard Testimonials

 Read what people are saying about Be Quiet, Be Heard.

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“Through the guidance that Susan and Peter have provided, I can take accountability for my communication and make it more productive. It definitely will help me in my day-to-day interactions and allow me to influence my organization to move toward a culture where communication is a principal value. This book has definitely given me a new mantra, one to help me succeed in my personal and business life.”

—Jim Sears, Director of Public Works Marion County, OR

“The Glasers have done a wonderful job of capturing their hallmark approach to leadership.”

—Eurial (E.T.) Turner, Staff Asst. to the Deputy Chief for Programs,
Legislation, and Communication
United States Forest Service, Washington, DC

"Susan and Peter Glaser are two of the finest trainers I have ever seen. Their style is entertaining and enjoyable. They deal with subjects that are fundamental to all of us being more productive managers and employees, as well as better human beings!"

Isaac Dixon
Director, Office of Diversity
Providence Health and Service

"This was the best presentation that I have ever attended.  The session, facilitated by Susan and Peter Glaser in Auckland, New Zealand, held my full attention.  It was unique, intriguing, interactive and relevant.  The Glasers offered practical skills to address common communication issues that teams face all over the world."

Dr. Joe McDermott
Technical Head
Anatomical Pathology

LabPlus
Auckland City Hospital, New Zealand

"I've worked with the Glasers in good times and bad.  Whether your Administration and Medical Staff are ready to come to blows, or you simply want to help your leadership team take communication to the next level, the Glasers are the ones to call. Their tailored approach balances honesty with diplomacy.  They quickly diagnose the essence of any communication challenge, and they teach people with opposing goals to understand the benefits of communicating so everyone wins."

Jendi Coursey
Public Relations Director
Mendocino Community Health Clinic

"After reading the Glasers groundbreaking book, Be Quiet, Be Heard, I rolled out a communication initiative among the physicians in our department.  I have met with each division and discussed the importance of effective communication, and willingness to give and receive feedback.  I used many of the suggestions in the book as examples and have received positive feedback and many "ah ha" moments in our discussions.  Thank you for sharing your wonderful work with us."

Gary D. Josephson, MD MBA FACS FAAP
Chairman, Department of Surgery
Mayo Clinic College of Medicine

"Susan and Peter skillfully equipped medical staff leaders and managers in our hospital with the skills needed to affect the system of care we must implement on a daily basis.  The anxiety that has formerly bred resistance has found a new context in what the Glasers term the "juice."  Our staff immediately began to engage differently – feeling confident and inspired. The Glasers have embraced and championed our institution, and our staff is thrilled with the new tools and influence they have mastered."

Dr. Curt Nerness
Medical Director
Adventist Medical Center

"One of our account executives was vying for a position that required a visit to Corporate with a presentation as part of her final interview. Using the Glaser method for persuasive presentations, she got rave reviews and a job offer. The best part was that she did such a fabulous job that Corporate wants to have her as a coach to other colleagues as they prepare their own presentations. Using the Glaser techniques, she absolutely stood out in the crowd. With one presentation she doubled her salary and stepped up her career path."

Sheila Strand
Executive Director
Evercare Oregon

"Reading the Glasers book, Be Quiet, Be Heard: The Paradox of Persuasion, I was carried from one page to the next as I gleaned many concepts and strategies that are so relevant to my everyday work life, as well as my personal life. I see this as a "how to" manual that one almost wants to carry around to help with those daily communication challenges. Great tactics are presented, all the way from handling conflict to giving a public speech. This book is one valuable suggestion after another. What a great way to synthesize years of experience and knowledge into one location."

Wynelle J. Huff, PhD
Vice President
Adventist Medical Center

"The Glasers presented educational sessions for both our department managers and our physicians. Since quality communication is essential to quality care. the trainings were invaluable - time and money well spent.  Peter and Susan are both informative and entertaining with common sense methods that are key to effective workplace communication."

Monty Knittel
CEO
Walla Walla General Hospital

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Government & Non-Profit

"The Congressional Management Foundation has been proud to work with the Glasers since 2005. Their last presentation was rated "excellent" by 93% of attendees, an all-time CMF high! Drs. Susan and Peter Glaser bring 35 years of research and consulting to provide the skills and tools needed to fuel successful dialogue, thoughtful engagement, and produce breakthroughs in congressional offices."

Brad Fitch
President and CEO
Congressional Management Foundation

"The Glasers' segment on collaboration and consensus was the single most powerful learning moment that I had in 20 years."

Steve Greenwood
Metro Area Regional Solutions Coordinator
Office of the Governor, State of Oregon

"There are moments in our lives that we will recall with gratitude often, but seldom thank the people responsible. The three-day training for Multnomah County Developmental Disabilities Management Team was one of those moments. I cannot thank you enough. We have all benefited from your powerful tour of what is really possible if we are willing to try. Thank you for the might and weight your tools bring. It is an investment in the successful future of our team, and the important work we do for the most vulnerable citizens among us."

Patrice Botsford
Division Manager
Multnomah County Development Disabilities

"I not only enjoyed your training sessions but learned from them incredibly. In over 36 years of attending workshops and pursuing ongoing educational opportunities you stand above the crowd, in both the message you deliver and the manner in which it is delivered. Thank you!"

Bill Halstead
General Manager, Legislative and Protective Services
City of Campbell River, BC

"Once again, the Glasers have delivered practical, concrete, effective, realistic tools that anyone can master. Entertaining and fun, but most important — it works!"

Priscilla Gould
Executive Director
United Way of Lane County

"We used the PRES and Collaborative Problem Solving models for our prioritization meeting and it saved us valuable time, kept everyone on task, allowed participation by all, and provided a positive outcome. This was the first time many of the participants had used such a method in a meeting and I can tell you they were all very impressed with the process."

Thomas Doherty
Deputy Fire Chief
Kelowna Fire Department

"I've never seen a senate session get so much done so quickly and on schedule."

William Carpenter
CIO
Oregon Housing and Community Services

"At this point in my life and career, I don't sign up unless I'm reasonably certain I can get something from the program that will make me a better leader, a better Chief and a better person. I got all that from you two. Thanks."

Chief Robin James
Puyallup Police Department

"I thoroughly enjoyed participating in your sessions and appreciate the work you are doing in the realm of communication. Your reliance on sound and current research as well as solid real life examples keeps interest and quality high. Your deep understanding of effective communication styles is apparent in your presentations. Thanks for your continued work in the field."

Wally Thiel
Village Administrator
Village of Hartland, Wisconsin

"You guys were wonderful! Your ability to keep over 100 people totally engaged for the entire program was remarkable. Not only was the content valuable, but your enthusiasm and upbeat spirit were truly inspiring. Everyone walked away at least 2 feet off the ground."

Jock Edwards
Board of Directors
Sherwood Trust

"Your local and international legend of excellence continues. This was the best and most applicable session of the year."

Lucy Gardner
Leadership Training Consultant
Oregon Department of Administrative Services

"Peter and Susan's work with the City of Mercer Island has reflected a commitment to understanding our needs, applying their best skills to the issues at hand, and leaving us with a work product that has made us a better organization."

Paul Lanspery
City Manager
City of Mercer Island, Washington

"I wanted to thank you for your exceptional presentation and express to you how much you have touched my life. You both approached communication in such simple terms, with sincerity and emotion. That is powerful and life changing.  Sincerely, humbly, thankful and forever grateful to your lessons..."

Kerrie Sanders
Licensing and Recording Supervisor
Marion County Clerk's Office

"I had the privilege of attending one of your amazing sessions and have used your models many times. I can't tell you how appreciative I have been as they have helped me lead teams through difficult decision making processes. Thank you again for your leadership and commitment to creating better organizations."

Lisa J. Lewis
District 6 Manager
Oregon Department of Human Services

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Corporate

"Thanks so much for coming to Microsoft. Everyone was so impressed with your work and it has made a noticeable difference in the way people approach other teams, especially the most challenging ones."

Ali Heron
Program Manager
Microsoft

"The Glasers are exceptional. Their program at Hewlett Packard's Leadership Symposium provided participants with keenly pragmatic, skill-based communication models that are right on target in our diverse and dynamic work environment."

Janet Flaherty
Human Resources Manager
Hewlett Packard

"By employing their approach, the Glasers were able to revitalize safety in our plants throughout the United States. They present a sound philosophy with a proven success that was effective at all levels, from line employees to top management. With their assistance, workers' compensation was reduced by 25% and lost-time accidents by 30%. We continue to use their tools and it has helped to stabilize our improvement."

Ed Egan
Container Board Packaging Safety Director
Weyerhaeuser Paper Company

"Glaser & Associates helped us to initiate a new phase of employee-management cooperation. Under their guidance, all levels of management came together and interacted. The result was that safety teams were established, and are still active."

Steve Ratner
Operations Manager
Tektronix

"The Glasers focus on skills which are absolutely essential for a successful organizational environment and they do it in a fun, understandable, and motivating way."

Bill Nevell
Human Resources Manager
Sony Disc Manufacturing

"Not a day goes by that I don't make use of what I learned. The incredible growth of my company put my leadership skills to the test. I was eager to see if my learning would last when I got back. It has been nothing short of a life change."

Gene Mills
General Manager
Platt Electric

"No presentation is as powerful and informative at that of the Glasers. The chemistry between the two is only one ingredient that makes this team so special. The tools and concepts are demonstrated very clearly through effective dramatizing and are practiced by the participants during the session. Even the most seasoned trainer, communicator or facilitator will find great value in attending their courses."

Gary Jones
Consultant
PCI Consulting

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International

"I recommend the Glasers to any managers and professionals who realize that by improving their communication, they will enrich the culture of their organization and have an overall impact on performance. As a Chief Executive in the United Kingdom of a large public-sector organization of 20,000 employees, I recommend the Glasers book to all employee development staff so that they may apply it throughout the whole workforce."

Tom Aitchison
Chief Executive
The City of Edinburgh Council
Scotland

"EO New Zealand held an event with the Glasers in 2008 on the topic of communication in conflict. The Glasers exceeded all expectations.  Their content was rich, well researched and pitched at just the right level for the audience of entrepreneurs, and their delivery of the content was polished, entertaining and very professional. I highly recommend the Glasers as fantastic speakers."

Simon Rowell
President
Entrepreneurs Organization
New Zealand

"Susan and Peter have the ability to maintain the energy and interest levels of a group for the entire time of the course. Their teaching methodology developed through years of research and experience enables deep learning."

Robyn Brown
Learning and Development Advisor
Auckland Council
New Zealand

"We were privileged to attend three different presentations by Peter and Susan Glaser.  Their presentation on all three occasions was an 11 out of 10. We found it to be interesting, excellent take home value, good fun and also entertaining while being a fine learning experience for all members of the audience irrespective of age or gender."

Clifford Gundle
President
Knightsbridge Information Svcs. Ltd.
London

"Effective communication is complex and Be Quiet, Be Heard doesn't pretend it to be otherwise. Their principles are well supported by research findings and case studies that draw on corporate, professional, and personal environments. With an engaging narrative style and a warm sense of humor, Susan and Peter Glaser translate their decades of experience in this field with convincing authority."

Jim Elvey
CEO
Local Government Managers Association
Australia

"I profited very much from your presentation, besides also learning a great deal from your book. Our organization will strengthen its links and activities here as well and will stay involved in management and leadership issues."

Irmelind Kirchner
Research and Policy Manager
Japan Local Government Centre
London

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Education

"Thanks so much for a truly enlightening day. Your workshop at Whitman College provided us with thoughts and action plans that our community and world really needs! And what's more, we had fun learning and interacting. You made a difference in our lives and in turn, we'll do the same for others."

Lee Coleman
Professor
Whitman College

"This seminar was an exceptional learning experience. The Glasers are masters of creating a balance between theory and practice in a supportive environment, where all participants learn, practice, and grow."

John Schoen
Professor
Baylor University Family Business Program

"The overall program rating was quite high at 4.73 on a 1 to 5 scale.  Our average is about 4.5, so to jump another .23 points is significant.  I was thrilled that the Glasers were able to pack a good amount of information in a limited time frame."

Patrice R. Persico
Family Business Forum
William G. McGowan School of Business, King’s College

"Thank you so much for your encouragement, advice, and educational lessons that you provided us with at the Ford Conference. Everything you taught will be so helpful not only today and tomorrow, but throughout life. We are so appreciative of all you did. Thank you so much!"

Robert Girdner
Santa Clara University

"The Glasers have presented for our Institute for Family Business at the University of the Pacific over the past 14 years, educating our family business members on critical issues including conflict resolution, creating clearer communication, problem solving and addressing delicate issues. The Glasers are exceptional experts in their field; present the material in a way that is dynamic, fun and energetic; and provide participants with real take home value…tools they can implement today.  I highly recommend them to any organization that is serious about improving communication and reducing conflict."

Peter M. Johnson
Director
Eberhardt School of Business
Westgate Center for Leadership and Management Development
Institute for Family Business
University of the Pacific

"The Glaser’s work has immediate and profound effect on the tone and climate of a school. After seeing the impact they had on communication within our early childhood team, we invited them back over a multi-year period to work with our parent organization, the middle school, the high school, and the students.  Each time, participants left full of cohesion and esprit d'accord, with confidence in their new found skills to address delicate issues, deal with conflicts, and more.  I credit the Glasers with setting us on a positive and lasting communication path."

Pam McComas
Elementary Director
Chadwick School

"The University of Toledo Center for Family & Privately-Held Business is proud to have hosted Susan and Peter Glaser on two separate occasions.  The Glasers address the needed skills for today’s rapidly changing communication processes.  Their presentations are customized, relevant, insightful, and tons of fun."

Debbe Skutch
Director
Center for Family and Privately-Held Business
College of Business Administration
University of Toledo

"The Glasers changed our way of communicating with each other in intense, engaging, well-planned workshops.  From parents, to administrators, to faculty, they helped us understand each other more readily and streamlined our decision-making process."

Lark Palma
Head of School
Catlin Gabel Private School