The Glasers
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    • Self-paced video
    • Live Virtual
    • In-Person Seminar
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    • BreakThrough Conflict
    • Hardwiring Teamwork
    • Persuasion & Influence
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    • Communication Capsule Blog
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Course Highlights

Grounded in over 40 years of our published research, this evidence-based learning program transforms conflict into creative problem solving and stronger, more resilient relationships.
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Team Pricing

BreakThrough Conflict™: A Playbook for Challenging Conversations

Even with the best of intentions, many of us communicate automatically, often making blunders that take a toll on our professional and personal lives.

​Too often, hard conversations are driven by emotion rather than a conscious, skillful method. In today’s new world of work, complex new challenges require intentional dialogue.
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The Opportunity

​Honesty should not be brutal; candor can be compassionate and empathetic. When we learn to manage conflict consciously and intentionally, we are able to stimulate creative problem solving, increase innovation, and build relationships and trust.

​By focusing on what to say and how to say it, the toxicity of avoidance is replaced with kind candor and powerful solutions.


There are 5 modules in this program:
  • The Hidden Dimension
  • Responding to Criticism
  • Raising Delicate Issues
  • Perceptions and Reality
  • Gratitude and Recognition​​
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“The Glasers' focus on skills which are absolutely essential for a successful organizational environment and they do it in a fun, understandable, and motivating way.” —Bill Nevell, Human Resources Manager, Sony Disc Manufacturing

The Format

Our award-winning hybrid program raises the bar for e-learning. By combining our skill-building video training, with live virtual workshops, this interactive experience is transformative and enduring, with or without our on-site consulting.

Walk away with tools to:

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Learning Options

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On-Demand
Filmed before a live audience, the Glasers combine their 40+ years of research with their joy of theatre to create an unforgettable video-learning experience. Our most popular format, complete the course when it's convenient for you.
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Live Virtual
Complete the videos on your own time and then apply your skills with a customized, live-virtual experience with the Glasers.
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In-Person Seminars
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A one-of-a-kind experience, the Glasers present their curriculum through a compelling in-person seminar customized to your organization.

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"There's nothing we enjoy more than meeting with new people, talking about their needs, and creating a solution unique to them.  It truly is one of the most exciting parts of our work!"
                                                                             - Susan and Peter Glaser, Ph.Ds
Communication Capsule Blog
Published Research
Press/Media Resources
Organizational Culture Survey
III Survey
Resources
CoreSkills
Glaser & Associates, Inc.
Executive Offices
1740 Craigmont Avenue, Eugene, OR 97405
541-343-7575 | 800-980-0321
info@theglasers.com
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© 2019 Glaser & Associates.  All Rights Reserved.
  • Ways to Learn
    • All Learning Options
    • Self-paced video
    • Live Virtual
    • In-Person Seminar
    • Trainer Training
  • Courses
    • All Courses
    • BreakThrough Conflict
    • Hardwiring Teamwork
    • Persuasion & Influence
  • About the Glasers
    • Communication Capsule Blog
    • About the Glasers
    • Published Research
    • Learning Products
  • Contact