BreakThrough Conflict™:
A Playbook for Challenging Conversations

Grounded in over 40 years of our published research, this evidence-based learning program transforms conflict into creative problem solving and stronger, more resilient relationships.

Team Pricing

The Challenge

Even with the best of intentions, many of us communicate automatically, often making blunders that take a toll on our professional and personal lives.

​Too often, hard conversations are driven by emotion rather than a conscious, skillful method. In today’s new world of work, complex new challenges require intentional dialogue.

The Opportunity

​Honesty should not be brutal; candor can be compassionate and empathetic. When we learn to manage conflict consciously and intentionally, we are able to stimulate creative problem solving, increase innovation, and build relationships and trust.

​By focusing on what to say and how to say it, the toxicity of avoidance is replaced with kind candor and powerful solutions.

There are 5 modules in this program:

• The Hidden Dimension
• Responding to Criticism
• Raising Delicate Issues
• Perceptions and Reality
• Gratitude and Recognition​​

“The Glasers' focus on skills which are absolutely essential for a successful organizational environment and they do it in a fun, understandable, and motivating way.” —Bill Nevell, Human Resources Manager, Sony Disc Manufacturing

The Format

Our award-winning hybrid program raises the bar for e-learning. By combining our skill-building video training, with live virtual workshops, this interactive experience is transformative and enduring, with or without our on-site consulting.

Walk away with tools to:

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Learning Options

On-Demand
Filmed before a live audience, the Glasers combine their 40+ years of research with their joy of theatre to create an unforgettable video-learning experience. Our most popular format, complete the course when it's convenient for you.

Live Virtual
Complete the videos on your own time and then apply your skills with a customized, live-virtual experience with the Glasers.

In-Person Seminars
​A one-of-a-kind experience, the Glasers present their curriculum through a compelling in-person seminar customized to your organization.

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"There's nothing we enjoy more than meeting with new people, talking about their needs, and creating a solution unique to them.  It truly is one of the most exciting parts of our work!"
                                                                             - Susan and Peter Glaser, Ph.Ds