BreakThrough ConflictTM : Navigating Challenging Conversations
Trust is not a prerequisite for communication. It is a byproduct of communication. Yet people are often confounded by the complex challenge of confronting communication breakdowns, even when ignoring them stifles the development of strong relationships, quality decision making, high performance teams, and trust.
Managing conflict constructively means successfully navigating high stakes conversations. This requires an engaged culture where people from all departments have tangible skills and tools to transform conflict into solved problems, strengthened relationships and deepened trust. Only then does conflict become a stimulus for creative problem solving, increased innovation, and the inter-dependent performance required in business, government, healthcare and education.
Even with the best of intentions, many of us communicate automatically, often making blunders that take a toll on our professional and personal lives. The models presented in BreakThrough Conflict offer flexible guidelines with progressive steps that are easily learned, applied, and adapted in order to develop and maintain strong, positive relationships and to actually create trust through conflict.
The presentation style of the Glasers is unique. Former actors as well as award winning researchers and university professors, the Glasers utilize their dramatic skills to recreate compelling conflict scenarios directly from the lives of the audience. This program has evolved from three decades of their own published, field-tested research and introduces participants to concrete, tangible skills to:
• DECODE the hidden world of non-verbal communication to understand what people are really saying.
• TEACH people how their behavior is a problem without making them feel defensive.
• CONVERT criticism from defensiveness and blame to insight and agreement.
• RAISE difficult issues that simultaneously solve problems and strengthen relationships.
• TRANSFORM the organization’s culture from avoidance to positive engagement.
• CREATE trust through conflict.
There are 5 modules in this program:
Managing conflict constructively means successfully navigating high stakes conversations. This requires an engaged culture where people from all departments have tangible skills and tools to transform conflict into solved problems, strengthened relationships and deepened trust. Only then does conflict become a stimulus for creative problem solving, increased innovation, and the inter-dependent performance required in business, government, healthcare and education.
Even with the best of intentions, many of us communicate automatically, often making blunders that take a toll on our professional and personal lives. The models presented in BreakThrough Conflict offer flexible guidelines with progressive steps that are easily learned, applied, and adapted in order to develop and maintain strong, positive relationships and to actually create trust through conflict.
The presentation style of the Glasers is unique. Former actors as well as award winning researchers and university professors, the Glasers utilize their dramatic skills to recreate compelling conflict scenarios directly from the lives of the audience. This program has evolved from three decades of their own published, field-tested research and introduces participants to concrete, tangible skills to:
• DECODE the hidden world of non-verbal communication to understand what people are really saying.
• TEACH people how their behavior is a problem without making them feel defensive.
• CONVERT criticism from defensiveness and blame to insight and agreement.
• RAISE difficult issues that simultaneously solve problems and strengthen relationships.
• TRANSFORM the organization’s culture from avoidance to positive engagement.
• CREATE trust through conflict.
There are 5 modules in this program:
- The Hidden Dimension
- Responding to Criticism
- Raising Delicate Issues
- Perceptions and Reality
- Gratitude and Recognition
