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Unlock Game-Changing Coaching To Inspire and Drive Results

5/21/2025

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Coaching goes beyond feedback — it builds confident, creative problem-solvers who take initiative and tackle challenges head-on.  Choose among these 4 approaches to unlock potential and drive innovation…

Effective coaching is all about balance — knowing when to guide and when to step back.  In the Harvard Business Review, Ruchira Chaudhary of TrueNorth Consulting, outlines four key coaching styles within a "push" and "pull" framework.  Your choice depends on your expertise, the task at hand, and the experience level of the person you're coaching.

  1. Telling (High Push, Low Pull): This style is instructive.  The manager draws on their experience and knowledge to direct the employee toward meeting their goal.  It is most suitable when an individual requires considerable oversight, is attempting something new, or is in a situation that requires urgent action. But be aware that if you overdo this style, you will be micromanaging.
  2. Hands off (Low Push, Low Pull): Here the coach acts as an advisor and gives the employee considerable latitude — along with necessary tools and support.  Use this with experienced, motivated employees, but be sure to have checks in place such as regular “catch-ups.”
  3. Asking/Listening (High Pull, Low Push): This involves asking open-ended questions, such as “What are some alternatives you’re considering?” and “What do you think is the best approach to this problem?”  This style is great for coaching those on the path to leadership. 
  4. Collaborating (High Push, High Pull): A cross between traditional coaching and mentoring, this style is the “sweet spot” of coaching.  It fosters self-awareness and empowers the employee to make the eventual decision, after taking all factors into consideration.

Which coaching style do you employ most? How might you expand your approach to coaching? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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The Silent Treatment:  Are You Quietly Ruining Your Relationships?

5/12/2025

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Have you ever used the silent treatment? This “noisy” silence can destroy relationships — and there is a better way…
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The silent treatment is intentionally refusing to communicate with someone. Writing in the New York Times, Jane Dunn canvassed experts as to its repercussions.

Kipling Williams, emeritus professor of psychological sciences at Purdue University has studied the effects of the silent treatment for over 30 years.

He and others refer to its use as “noisy silence” because the point is to demonstrate to the other person that they are actively being ignored. It might even include tactics like leaving the room when they enter — perhaps adding a door slam!

Using the silent treatment can feel powerful in the moment, because it makes the other person uncomfortable. But, despite its common use, it can have long-term consequences in a relationship. Dr. Gail Saltz, clinical associate professor of psychiatry at the New York-Presbyterian Hospital, says, “The silent treatment is a punishment, whether you are acknowledging that to yourself or not.” That can destroy trust and fail to solve the actual problem. So what works better?

  • If you’re tempted to give the silent treatment:  Ask for a timeout instead: “I can’t talk to you right now because I’m too upset to do it well. I’m going to go for a walk and come back in an hour.” Give a clear time when you will be back and willing to talk.
  • If you’re on the receiving end:  Instead of prolonging the silence try: “I want to make things better between us. And I need more information about what is happening with you so I can try to do that.”

Have you ever given or received the silent treatment, and how did the episode resolve? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 


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