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3 Ways to Unlock the Power of Actionable Feedback

6/11/2025

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The responsibility for turning feedback into growth for you and your team falls on you, even when that guidance is vague and unclear…

Vague feedback (“You need to be more strategic” or “You need to improve your communication”) is not only annoying but difficult to act on. Without specifics or concrete examples, you’re left guessing what success looks like and at a loss for what changes to make. 

For multiple reasons, you cannot afford to let vague feedback stand. Writing in the Harvard Business Review, Melody Wilding, executive coach and author of Managing Up, says “The lack of clarity trickles down to affect your team’s priorities, slows decision-making, and creates confusion across the organization.” 

Here are 3 things you can do to manage the vague feedback you receive:
  • Ask better Questions: More specific questions get more specific answers. Instead of, “How am I doing,” try, “What is one thing I could have done differently?”
  • Guide Them Toward Your Goals: If your manager knows what skills you’re working on and why their feedback matters, they’re more likely to provide a thoughtful response.
  • Present Binaries: When you present your manager with two clear options, it enables them to compare. Ask, for example, “Would you prefer I handle the negotiations myself or consult you before the final decision?”

Do you think the feedback you get is specific enough, and, if not, what are you doing about it? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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Want to Change a Mind? Ask This Question

6/4/2025

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The road to less arguing and better problem solving starts with asking one simple question…

Have you ever tried to change the mind of someone you disagree with? Good luck! And yet, psychologists say that remembering one simple question is the first step on the road to less hostility and more productive dialogue. 

Finding common ground may seem unlikely, especially in times like these. But it all begins with listening. Then, for the sake of initially engaging your partner, forget about facts. Regardless of their veracity, reciting a list of studies and statistics will likely just raise defensiveness. 

Beating people over the head with evidence that proves they’re wrong, only makes them more likely to insist they’re right. “People generally put their affiliation with their group and their sense of themselves as a competent and good person ahead of rationality,” writes Jessica Stillman in INC. Yelling doesn’t work either. Stridency might make you feel relief in the moment, but it almost always backfires and hardens other peoples’ beliefs.

So, what’s left? Asking the “magic question.” According to science writer David Robson, author of the 2024 book, The Laws of Connection, you need to convince people of your good intentions for the conversation. Ask them:  Can you tell me more about how you came to think that?” 

Is this enough to have someone do a 180-degree opinion turn? No. But, it is a start. You cannot change anyone’s mind if you don’t convince them you are open to understanding them.

Have you ever tried to change someone’s mind about a deeply held belief? How did that turn out? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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