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Should You Text Before You Call?

7/29/2024

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Do you find unplanned phone calls delightful surprises or bothersome intrusions?  Is it fine to call someone spontaneously, or is it impolite to call without texting first?  Phone call etiquette has never been more complicated, and it is dividing friends, families and co-workers! 

According to The Wall Street Journal, the debate is raging.  The more entrenched texting becomes, the more people find a phone call without warning, unacceptable.  Yet others find the phone-call-phobic to be rigid and even ridiculous, claiming that phone calls are never  “unannounced” — the ringing is the announcement, aided by caller ID.

Although exceptions exist, attitudes toward phone calls tend to cluster generationally.  Those who grew up with landlines tend to see no problems with spontaneous calls.  But those who have been texting since high school, or earlier, feel differently.  Preference for text messaging is highest among those 18 to 24, followed by those 25 to 34, according to a December survey from YouGov.  Among 2,000 white-collar professionals surveyed by recruiting firm Robert Walters in March, a mere 16% of those who are Gen Z (born between 1997-2012) thought the phone was a productive form of professional communication. They use Zoom, Slack, email or text with ease, but they’re far less likely to make or answer a phone call. 

So, what should you do?  If you have the urge to call, consider factors such as the relationship you have with the person and whether they have expressed a preference about how to communicate.  And you might want to react differently to an unannounced phone call from a salesperson than a relative.

Do you prefer to be texted before someone calls you, and do you do the same for others? To join the conversation, click "comments" below. 

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Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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Your Brain on Gratitude

7/22/2024

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Neuroscientist Glen Fox has spent his entire adult life studying gratitude. He is convinced that  “grateful people tend to recover faster from trauma and injury, tend to have better and closer personal relationships and may even have improved health overall.”

The study of gratitude is a relatively recent phenomenon, and emerged from the field of positive psychology. Yet the practice of gratitude has consistently been shown to lower stress, reduce pain, boost immunity, and improve blood pressure and heart function. 

To find out, Fox did an experiment using brain-imaging scans to map which circuits in the brain become active when we feel grateful. “We saw that the participants’ ratings of gratitude correlated with activity in a set of brain regions associated with interpersonal bonding and with relief from stress,” he said.

To up your conscious gratitude, Fox suggests keeping a gratitude journal. On a regular basis, write down what you are grateful for, even if those things seem mundane. The positive effect is cumulative so it’s a good idea to make this a habit. He also suggests writing letters of gratitude to those who have helped you along your way. 

Says Fox, “I think that gratitude can be much more like a muscle, like a trained response or a skill that we can develop over time as we’ve learned to recognize abundance and gifts and things that we didn’t previously notice as being important,” he said. “And that itself is its own skill that can be practiced and manifested over time.”

When was the last time you actively expressed gratitude, and how did it make you feel? And what experience have you had when people shared gratitude with you? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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4 Secrets to Criticizing Gen Z

7/15/2024

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Gen Z can take criticism, but if you deliver it the wrong way, they might leave to find a workplace that connects with them better.

Gen Z, the generation born between 1997 and 2012, is not composed of the sensitive “snowflakes” some say it is. Writing in The Washington Post, technology reporter Danielle April says, “Your youngest colleagues may be the newest to the workplace, but they have clear expectations about how they would like to receive feedback: It should be timely, collaborative, empathetic and balanced.”

Experts who study the multigenerational workforce say things go awry when managers critique younger workers in ways that unintentionally alienate or discourage them. For example, it is often counterproductive to focus solely on what went wrong, fix their mistakes without a conversation, or deny them a chance to explain. Used to getting information with the speed of a click, a critique without explanation is likely to create self-doubt and engender the kind of burnout that increases turnover.

Gen Zers who spoke to The Washington Post said they view work differently from other generations. They want to be themselves at work, feel that their voice matters, and that their managers are empathetic and will invest in relationships with them.

Gen Z is only going to become a larger part of the workforce — they’re expected to comprise more than 32 percent by 2032, according to the U.S. Bureau of Labor Statistics. And they’re asking employers to respect them.

Have you noticed a difference in the attitudes and preferences of Gen Z workers, and how do you approach them to raise sensitive issues? To join the conversation, click "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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The Science of Employee Respect

7/8/2024

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Employees crave respect, and most leaders agree it’s important. So why do so many employees feel disrespected? New research suggests that leaders don’t fully understand what respect entails.

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In a recent Georgetown University’s survey of nearly 20,000 employees worldwide, respondents ranked respect as the most important leadership behavior. Yet, employees report more disrespectful and uncivil behavior each year. What accounts for this disconnect? 

Writing in the Harvard Business Review, Kristie Rogers, an associate professor of management at Marquette University, draws on her extensive research into the subject and advises: “In all but the most toxic workplaces, building a respectful organization does not demand an overhaul of HR policies...What’s needed is ongoing consideration of the subtle but important ways [that] respect can be conveyed.”

7 Actionable Examples Of How Respect Can Be Conveyed:


  • Establish a baseline of “owed respect”. Every employee should feel their innate dignity is valued.
  • Customize each employee’s “earned respect”. Connect individual contributions to specific achievements, measuring performance against an objective standard.
  • Convey respect in your observable work behavior: Do this through active listening, remaining open to advice, and encouraging creativity.
  • Recognize ripple effects: The respect shown to employees will cascade down to customers, industry partners, and the community.
  • Know that respect is infinite. Respect is not finite; it can be given to one employee without shortchanging others.
  • See respect as a time saver, not waster. Respect is best embedded in our normal interactions. Be present for others, listen, and affirm their value.  
  • Know when misplaced efforts to display respect can backfire. Don't be inconsistent or insincere —because employees see honesty as a prime component of respect. 

Do you think your employees feel respected, and what might you do to enhance their sense of respect? To join the conversation, click "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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The Secret Sauce of Leading Change

7/1/2024

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If you are considering a significant change in your organization, it is crucial to first take the emotional temperature of your members. But new research suggests that few leaders know how to do this.

In her survey of over 200 leading company executives, Patti Sanchez, chief strategy officer at consulting firm Duarte, Inc., found that 69% of respondents said they were planning or currently conducting a change effort. Unfortunately, half of these same execs said they hadn’t fully considered their team’s sentiment about the change.

Writing in the Harvard Business Review, Sanchez offers strategies for ensuring your team is motivated and onboard:

  • Profile Your Audience: Evaluate wants and needs at the kick-off of a change initiative…then re-evaluate at every stage.
  • Tell People What to Expect:  While you may need to keep some facts private during a transition, the general rule is that the more informed your people are, the more they’ll be able to deal with discomfort. So, learn about your team’s specific fears and acknowledge them openly. 
  • Involve Individuals at All Levels: A true transformation won't succeed without broad involvement.  From the top down, give everyone the chance to express how change will impact them, their team, and their responsibilities. 

Do you know how the members of your organization feel about any changes you plan to implement? And if not, how might you find out? To join the conversation, click "comments" on below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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