Want Loyal Employees? Start Doing This One Thing

Curious why some leaders inspire loyalty while others struggle to connect? Discover the subtle power that turns teams into communities — and why your next conversation could change everything!
 
In January 2025, Gallup found employee engagement hit its lowest point in a decade. One data point says only 39% of employees strongly agreed that someone at work cares for them as a person. And findings from the human capital management firm Workhuman show 30% feel “invisible.” Feeling unnoticed is antithetical to engagement and satisfaction at work. 
 
Writing in the Harvard Business Review, Zach Mercurio, author of The Power of Mattering, offers advice for leaders who need to be better noticers:

• Rushing is a barrier to seeing others. Slow down. Noticing others takes time, but when leaders always hurry, it becomes too easy to cancel a one-on-one meeting, forget to check in on an employee who’s struggling, or connect  with a team member.
• Check in…in person: Make space for discussing how people are doing, not just what they are doing, in your real-time interactions.
• Leverage in-between moments: Connections are built incrementally. Use the few minutes before a virtual meeting starts, time on the elevator, or the couple of seconds after wrapping up a phone call.
• Observe, remember, repeat: When you learn something significant about an employee, jot it down to help your recall. They’ll feel seen when you bring it up in conversation, and you’ll develop a productive habit. 

Do you feel noticed at work, and do you make an effort to make those around you feel acknowledged? To join the conversation, click on "comments" below.
 
Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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