Interpersonal Leadership Survey ©
Evidence-Based Feedback That Guides Measureable Results

Designed for people committed to improving real-life, real-time communication, this confidential online survey program provides data-based feedback to measure an individual’s baseline leadership communication skills as well as post-training follow up scores.

Evidence-based:

During the past 36 years, Glaser & Associates, Inc. has engaged in award winning research in organizational culture.  The ILS has emerged from that research.

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Here’s how it works:

People participating in this program, in collaboration with their manager, select approximately 8-15 people in key positions to provide quantifiable data on core communication practices: listening skills, collaborative problem solving skills and the ability to give and receive feedback constructively.

We collect and analyze the initial survey data and provide confidential metrics to the individuals involved as well as their manager.  We encourage them to discuss these results together. 

Next, participants review our on-line Coreskills reinforcement videos and take the knowledge reinforcement quizzes.  In approximately 4-6 months, we re-survey the original 8-15 work colleagues.  We then send follow-up scores to each participant and manager so they have evidence-based improvement scores for on-going learning and development efforts.  

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Here’s what it measures:

The Interpersonal Leadership Survey measures three core areas of leadership communication mastery: Constructive Conflict Resolution, Fostering Trust and Respect, and Collaborative Leadership and Engagement.  The following descriptions represent a sample of the kinds of information the ILS yields.

Constructive Conflict Resolution: Assesses the extent to which a leader is seen as accepting critical feedback without becoming defensive; constructively confronting problems at work and giving criticism in a productive way.

Fostering Trust and Respect: Examines whether the leader is seen as a good listener, treating people in a consistent and fair manner, acknowledging and recognizing people, and creating an atmosphere of trust.

Collaborative Leadership and Engagement:  Measures the extent to which the leader is seen as asking for suggestions and opinions before making important decision, and also managing meetings so that everyone takes part and differences of opinion lead to better solutions rather than bad feelings.

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Interpreting Scores:  ILS scores range from a low of 1.0 to a high of 5.0.  Here are some guidelines for interpreting scores:

4.2 – 5                      Excellent performance
3.8 – 4.19                Very good performance
3.5 – 3.79                Good performance
3.0 – 3.49                Adequate performance
2.0 – 2.9                  Needs significant improvement
1.0 – 1.99                Serious problems

The ultimate goal of the ILS is data-based guidance so that leaders have an action plan for continually improving their communication impact.

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