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BreakThrough Conflict
Responding to Criticism

Our natural responses to criticism often get us in trouble because we spend our energy trying to get our critic to understand us when we really need to start by understanding our critic.  By getting more information and seeking agreement, we can defuse the situation and move toward resolving the issue.

This module contains 5 short video kernels.

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Reviewing the Model

Take Quiz: Responding to Criticism

Proceed to Module: Raising Delicate Issues

Coreskills Navigation

1. Program: BreakThrough Conflict
     The Hidden Dimension
    Responding to Criticism

• A Model for Responding to Criticism
• Active Listening
  
• Asking for Details and Guessing
• Seeking Agreement and An Illustration
• Reviewing the Model
• Quiz: Responding to Criticism

    Raising Delicate Issues
    Perceptions & Reality
    Gratitude & Recognition

2. Program: Hardwiring Teamwork
    Collaborative Partnerships
    Group Facilitation Skills
    Collaborative Problem Solving

3. Program: Persuasion & Influence
    Dynamic or Dull?
    Harnessing Anxiety
    Why Should I Believe You?

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