Such meaning can be eroded by “virtual distance”, says Sobel-Lojeski—by which she means “physical distance, operational distance, and affinity distance.” When she and her colleagues measured virtual distance around the world they found that when it was high, innovation fell by 90%, and cooperative behaviors and trust fell by 80%.
To restore true collaboration, she says, leaders must offer shared context. Even a simple thing like making sure team members know what local time it is for everyone else can help people feel respected. Of course, virtual distance can occur even among workers on different floors of the same building. It is up to leaders to be deliberate about facilitating communication to and among team members so that bonds can be built and maintained. The power of our PRES system and our model for Collaborative Problem Solving can help create greater “presence” and interaction even in remote settings. Remember: Behind every keystroke is a human being.
We want to hear: What has your experience been with virtual distance and how could it be improved? Join the conversation and click "comments" on our Community of Practice Forum.