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The Real Reason Resolutions Fail

12/29/2025

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Willpower won’t save your resolutions. The secret is making space for them.

Most New Year’s resolutions don’t fail because of willpower. They fail because we don’t make space for them.

Research shows that while 75% of people stick to their resolutions after one week, only 8% are still on track a year later. The problem? We try to layer new goals onto already packed schedules — like stuffing papers into a drawer that’s already full.

Time management expert Elizabeth Grace Saunders puts it simply: If you want something new to thrive, you have to clear space for it.

If your resolutions involve work habits or professional growth, here’s how to start:
  • Reevaluate your commitments. What’s still serving you — and what’s just taking up space?
  • Rethink your work style. Could fewer meetings or less messaging free up time and focus?
  • Add goals with intention. To say “yes” to something new, you’ll need to say “no” to something old.

​Resolutions don’t just need motivation. They need room to breathe.

What do you plan to resolve for this coming year, and how will you make room for it to happen? To join the conversation, click "comments" below.

Learn more about creating a habit around masterful communication with our online learning programs.  

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This Myth is Wrecking Your EQ

12/17/2025

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It’s nice to be nice — but that’s not emotional intelligence. Read more…

If we asked you if your boss had emotional intelligence (EQ), you might say “yes” if your boss is an agreeable person who doesn’t lose their cool. But, according to psychologist Adam Grant as well as researchers at Harvard, equating EQ merely with “niceness” is a dangerous myth to subscribe to. And doing so may lower your EQ.

Of course, there is nothing wrong with being nice. And a boss who is a jerk will damage their team’s performance. But, according to a Harvard Study, being nice can be misconstrued as protecting one’s team from discomfort and negative feedback. This may produce feel-good vibes for a time, but discourages candor, which can be damaging in the long run. Without accurate information, it is impossible to grow and innovate. 

“Wanting to be nice, people avoid being honest and, whether they realize it or not, collude in producing ignorance and mediocrity,” said the researchers. Best-selling author Adam Grant adds, “The idea of psychological safety is not that you’re supposed to be shielded from discomfort but the exact opposite, which is that you can have uncomfortable conversations. The goal is to make everything discussable.” 

Is your boss “nice enough” to tell your team the truth? What effect does it have on you? To join the conversation, click "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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Calling Vs Texting: One Small Shift to Deepen Connection

12/8/2025

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If you really want to connect, here’s the science-backed case for skipping the text and making the call...

Texting is the fast food of communication: Quick, convenient, and can leave you wondering what just happened.  A phone call, though?  That’s the home-cooked meal — warmer, more satisfying, and surprisingly good for your emotional health.

According to research from the Greater Good Science Center, hearing someone’s voice does more than pass the time.  It deepens connection, lowers stress, and even triggers oxytocin — the brain’s “feel-good” chemical.  In other words, your best friend’s voice is like an emotional weighted blanket.

Meanwhile, texting can be a minefield.  Without tone or inflection, a simple “Sure” might come off as passive-aggressive.  Add in the dreaded three-dot typing bubble and delayed replies, and suddenly you’re spiraling into “Are they mad at me?” territory.

The impact of calling is especially powerful for older adults.  Studies show that regular phone conversations reduce loneliness and improve emotional well-being.  Just five minutes of “Hi, how are you?” can be medicine.

Sure, texting has its place — coordinating carpools, sending memes, confirming appointments.  But if you want to strengthen a relationship or brighten someone’s day? Do your thumbs a favor and tap the call button instead.

When was the last time you called someone just to say hi, or when someone did the same to you?  To join the conversation, click on "comments" below -- we'd love to hear from you!

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.


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Your Brain on Gratitude: Happy Thanksgiving 2025!

11/25/2025

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Gratitude has consistently been shown to lower stress, reduce pain, boost immunity, and improve blood pressure and heart function. Here’s how to spread gratitude not just on Thanksgiving…but always.​

We released a micro learning video series on how to express gratitude so it sticks, and these tools are easy to learn.  Neuroscientist Glen Fox has spent his entire adult life studying gratitude. “Grateful people tend to recover faster from trauma and injury, have better and closer personal relationships and may even just have improved health overall.” Fox did an experiment using brain-imaging scans to map which circuits in the brain become active when we feel grateful.

“We saw that the participants’ ratings of gratitude correlated with activity in a set of brain regions associated with interpersonal bonding and with relief from stress,” he said. To up your conscious gratitude, Fox suggests keeping a gratitude journal. On a regular basis, write down what you are grateful for, even if those things seem mundane. The positive effect is cumulative so it’s a good idea to make this a habit. You can also write letters of gratitude to those who have helped you along your way. Says Fox, “I think that gratitude can be much more like a muscle, like a trained response or a skill that we can develop over time.”

When was the last time you actively expressed gratitude, and how did you feel? To join the conversation, click on "comments" below -- we would love to hear from you!

Find out how to create lifetime communication mastery online, with our virtual programs, awarded International Gold for Best Hybrid Learning of 2022.
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The Surprising Science Behind Skill-Based Vacations

11/17/2025

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Want to return from vacation sharper and more energized?  It’s not just about the downtime — recharge by learning something new.

Enter the Skill-cation: a getaway built around learning a skill, mastering a challenge, or diving into a creative pursuit. Research shows these kinds of vacations don’t just refresh your body — they reset your mind.

Here’s why skill-cations are gaining serious momentum:
​
  • They break the burnout loop: Learning something new forces your brain to shift focus, helping you escape work stress and mental fatigue.
  • They make rest more rewarding: Physical and mental effort during a skill-cation leads to deeper sleep and a stronger sense of relaxation.
  • They boost confidence: You return home with a new skill — and a renewed sense of accomplishment that fuels motivation long after the trip ends.
  • They redefine leisure: Experts say “productive leisure” (like learning, painting, hiking, or volunteering) delivers longer-lasting satisfaction than passive downtime.

Want to feel sharper, more fulfilled, and ready to tackle life when you return? Take a skill-cation — and come back better than ever.


Join us in Bali for our first ever skill-cation!  Recharge with purpose.


Have you ever been on a skill-cation? What effect did it have on you? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.
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The $300 Billion Crisis Hiding in Plain Sight: Workplace Loneliness

10/27/2025

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​Loneliness at work isn’t just a wellness issue. It’s a business threat — and it’s costing companies up to $300 billion a year!

On a national survey of 2,000 employed Americans, Inc.com uncovered some startling statistics:

  • 1 in 4 workers say they have no friends at work.
  • 64% feel lonely on the job.
  • 46% wish they could be closer to their coworkers — and among Gen Z, that number jumps to 60%.

But here’s what really matters to employers:
  • 63% say friendships at work strongly influence whether they stay with their employer.
  • 71% would turn down a higher-paying job if the company culture felt cold or isolating.

This isn’t just about feelings. It’s about retention, productivity, and the health of
your workforce.
​
What Can Employers Do?
Here are 3 strategies companies are using to fight back:
​
  1. Measure It: Use tools like the Work Loneliness Scale to identify disconnected employees before it affects performance.
  2. Build Real Culture: Host team-building events, encourage casual conversations, and create space for authentic connection.
  3. Lead with Empathy: Train managers to check in regularly, assign peer mentors, and help isolated employees feel supported.

Loneliness is no longer a silent struggle. It’s a loud signal that your culture needs
attention — and the smartest companies are already listening!

Have you felt lonely at work, and if so, what effect did it have on you? What do
you think could be done to improve your situation? To join the conversation, click on "Comments" below.

Learn more about creating a habit around masterful communication with
our online learning courses awarded International Gold for Best Hybrid
Learning of 2022
.

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Kindness at Work Isn’t Fluff — It’s Fuel

10/15/2025

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​Kindness isn’t just a feel - good option. It’s a strategic advantage. According to the Harvard Business Review, when leaders treat kindness as a daily responsibility — not a personality trait — teams perform better, trust faster, and stay longer.

 
Here’s how to make kindness concrete:
  1. Make Kindness a Job Requirement: Don’t leave it to chance. Build kindness into leadership expectations, onboarding, and team rituals. It should show up in how meetings are run, how feedback is given, and how decisions are made.
  2. Spell Out What Kindness Looks Like: Vague intentions don’t change behavior. Define specific actions — like listening without interrupting, sharing credit, or checking in after tough conversations. Make it observable and coachable.
  3. Track It Like You Mean It: If you measure engagement, performance, and retention, measure kindness too. Use pulse surveys, peer feedback, and manager reviews to surface patterns and blind spots.
  4. Celebrate It Loudly and Often: Kindness thrives when it’s seen and rewarded. Highlight it in team huddles, shout-outs, and performance reviews. Make it part of your culture’s daily language.
 
Do you consider yourself actively kind in the workplace? Can you offer an example? What effect did it have on you? To join the conversation, click on "comments" below.
 
Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 


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The Leadership Trap: When Helping Holds Everyone Back

10/6/2025

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When leaders become the go-to fixer, they break something bigger: Team trust, ownership, and momentum...

Being supportive is great — but trying to fix everything yourself? That’s a fast track to burnout. When you jump in to solve your team’s problems, you end up clogging decision-making, taking ownership away from your team, and wearing yourself out.

But there’s a better way. Leaders who involve their teams in solving problems together build stronger, more engaged teams — and they don’t have to carry the whole load alone.

In the Harvard Business Review, Elizabeth Lotardo, a leadership coach and author, suggests five simple questions leaders can ask to stay supportive without becoming the go-to fixer:

  1. What have you tried?  
    This encourages team members to take the first step before asking for help. After a while, your team will come to anticipate this question.
  2. What’s getting in your way?  
    Helps identify blockers and patterns that might need attention. Perhaps you, as leader, can remove the obstacle without taking ownership of the entire problem.
  3. What support do you need?
    Do not add “from me.”  Support can come from another leader, a teammate, an adjacent department, or an outside source.
  4. What would you do if you were in my place?
    When you solve every problem your team often does not see the effort involved. Asking this question prompts employees to take some responsibility. 
  5. What’s your next step?
    Keeps momentum going and reinforces ownership.

These questions aren’t just conversation starters — they’re tools to build confidence, clarity, and collaboration.

Are you a reflexive problem-solver, and how can you see the value in giving people the space to work things out themselves? To join the conversation, click "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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Are You Getting Small Talk Wrong?

9/24/2025

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Have you ever noticed that some connections just click — no effort, no awkwardness, just instant ease? Here's how to make that happen more often...

When we meet someone and feel an instant connection, we often attribute it to
our similarities. But according to behavioral scientists, Dr. Maya Rossignac-
Milon and Dr. Erica Boothby, research shows that many of the strongest bonds come less from existing similarity and more from riffing playfully. In these moments, people create a little world that belongs just to them, a process we call “building a shared reality.”

Collaborative riffs are surprisingly central to our mental well-being, say the
authors. They’re the glue that binds us, adds pizazz to our lives and gives us a
sense of feeling understood. Sadly, our culture’s conversational rituals revolve
not around playful co-creation but around exchanging formalities. For example,
the small talk classic: “How was your weekend?” mandates you reply succinctly
and volley the question back. The conversation proceeds predictably, and
although both parties walk away with some trivial information, they remain worlds apart.

Although we think having such conversations is playing it safe, they result in
disconnection. Instead, if these people strayed from the script and riffed off each other, they might begin to feel that buzz of being in sync. “How was your
weekend?” “Good, but I spent way too much time watching parakeets dancing on TikTok.” “Whoa, like … in rhythm?” “Yes! This one guy was the Fred Astaire of
parakeets.”

The authors’ research shows that this sort of riffing pays off. But don’t worry,
riffing doesn’t require being naturally witty. It just means embracing spontaneity and, like any conversational skill, it takes practice.

Can you recall an initial conversation that sparked a deep friendship? What effect did it have on you? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with
our online learning courses awarded International Gold for Best Hybrid
Learning of 2022
.

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7 Tips for Thriving in Hybrid Work

9/3/2025

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Hybrid work isn’t just a location shift — it’s a mindset shift. The most successful leaders are the ones who set clear expectations, build connection intentionally, and make communication a daily habit.

Hybrid work is becoming more and more of a norm. And the old playbook of managing employees may not work anymore. The Harvard Business Review offers a series of tips to address the new paradigm.

  1. Start with the facts, not feelings: Check the numbers: Are meetings dragging on? Are emails piling up unanswered? Let the data show you what’s really happening.
  2. Set rules everyone can live by: Decide when people need to be “on” and what counts as urgent — then stick to it so no one’s guessing!
  3. Rethink what “good performance” means: It’s not just about output. Reward quick responses, teamwork, and helping others grow.
  4. Make the path to promotion crystal clear: Use 360‑degree feedback to spot leadership potential and show people how to get there.
  5. Create “all‑in” days: Pick regular days when everyone’s in the office together to build energy and connection.
  6. Build relationships on purpose: Onboard in groups, match people with mentors, and make introductions across teams.
  7. Treat communication like a core job: Managers should actively connect people, share updates, and keep the information flowing.

Are you working in hybrid mode, and what tips can you offer? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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Don't Enter Another High-Stakes Conversation Without This Game-Changing Strategy

8/20/2025

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Do you walk into high-stakes conversations ready to win… or ready to learn? If your mind’s racing with rebuttals and rehearsed lines, pause. Before you speak, do a quick “Curiosity Check.” It takes five minutes — and it can change everything.
Jeff Wetzler, author of  Ask: Tap into the Hidden Wisdom of People Around You for Unexpected Breakthroughs in Leadership and Life, calls this a mindset reset. Instead of gearing up for battle, you shift from defensive certainty to genuine curiosity. That shift opens the door to insight, connection, and breakthrough.
​

Here’s how to do it:
  1. Spot your starting point. Think of curiosity as a spectrum. On one end: “Self-Righteous Disdain,” “Confident Dismissal,” “Skeptical Tolerance.” On the other: “Cautious Openness,” “Genuine Interest,” “Fascinated Wonder.” Ask yourself: When I hit disagreement, where do I land? That awareness is your launchpad.
  2. Choose your destination. Don’t try to leap from zero to zen. Just pick a mindset that’s one step closer to curiosity. Maybe you move from Confident Dismissal to Cautious Openness. That’s progress.
  3. Ask better questions. What might they be struggling with? What’s not being said? How could my words land? What assumptions am I making? These questions shift your stance—and your impact.

Do you have a critical conversation coming up? How are you getting ready? Are you defensively certain or curious? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses, awarded International Gold for Best Hybrid Learning of 2022.


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Want Loyal Employees? Start Doing This One Thing

8/11/2025

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Curious why some leaders inspire loyalty while others struggle to connect? Discover the subtle power that turns teams into communities — and why your next conversation could change everything!
 
In January 2025, Gallup found employee engagement hit its lowest point in a decade. One data point says only 39% of employees strongly agreed that someone at work cares for them as a person. And findings from the human capital management firm Workhuman show 30% feel “invisible.” Feeling unnoticed is antithetical to engagement and satisfaction at work. 
 
Writing in the Harvard Business Review, Zach Mercurio, author of The Power of Mattering, offers advice for leaders who need to be better noticers:

  • Rushing is a barrier to seeing others. Slow down. Noticing others takes time, but when leaders always hurry, it becomes too easy to cancel a one-on-one meeting, forget to check in on an employee who’s struggling, or connect  with a team member.
  • Check in…in person: Make space for discussing how people are doing, not just what they are doing, in your real-time interactions.
  • Leverage in-between moments: Connections are built incrementally. Use the few minutes before a virtual meeting starts, time on the elevator, or the couple of seconds after wrapping up a phone call.
  • Observe, remember, repeat: When you learn something significant about an employee, jot it down to help your recall. They’ll feel seen when you bring it up in conversation, and you’ll develop a productive habit. 

Do you feel noticed at work, and do you make an effort to make those around you feel acknowledged? To join the conversation, click on "comments" below.
 
Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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Try This One Surprising Tool That Bridges Emotion and Reason

7/30/2025

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Ever find yourself wishing conversations made more sense? Here’s the twist: Logic alone rarely works. But analogy? That’s a game-changer.

“Life is like a box of chocolates.”
“Like re-arranging the deck chairs on the Titanic.”
“Like putting lipstick on a pig.”

Analogy turns abstract into obvious. It gives shape to fuzzy concepts, making them feel familiar. It connects emotion to reason. So instead of pushing someone to “just understand,” you guide them with comparison, clarity, and context.

Jesper Sorenson, of the Stanford Graduate School of Business, says, “An analogy very quickly gives people a way of structuring their thinking around an otherwise vague idea.” He and his colleague Glenn Carroll teach MBA students to employ analogies in their presentations because they “are more intuitive than other forms of logical reasoning.”

They point out that it is hard to inspire action around a vague, generalized idea. But analogy is a tool that can help people conceptualize in a more concrete manner. 

Want to craft a great analogy? Here’s a quick two-step process:

1️. Know Your Destination: What point are you trying to make?
  • Show your product is better than a competitor?
  • Justify a bold business decision? 
  • Start with your goal — it’s the anchor for your analogy.

2️. Make it a team sport: Gather your crew and brainstorm comparisons together. The more playful the session, the better the ideas.

You might land on something iconic — like Steve Jobs calling the iPod “a thousand songs in your pocket.”

​When it clicks, it sticks.

Do you have a favorite analogy and how have you employed it? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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Hard Conversations, Zero Regrets—Here’s How

7/21/2025

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Let’s be honest — most of us would rather dodge tough conversations than dive into them. After all, who likes conflict?

But avoiding those conversations can quietly erode trust, stall progress, and strain relationships more than we realize.

In Harvard Business Review, Joel Garfinkel — executive coach and author of Difficult Conversations: Practical Tactics for Crucial Conversation — shares some smart, doable strategies for making those tough talks a little less intimidating.

  • Ditch the need to be liked: Approach the conversation with curiosity and respect. The more open you are to listening, the more likely they are to listen back.
  • Listen more than you speak: Forget rehearsing the perfect speech. Instead, stay present, observe how the conversation unfolds, and respond thoughtfully.
  • Get to the point: Be kind, but don’t tiptoe. Clarity builds trust.
  • Stop stalling: The longer you delay, the heavier it weighs. Say what needs to be said, listen deeply — then breathe.
  • Expect good things: Shift your mindset toward what this conversation can build, not what it might break.

Have you had a difficult conversation lately? What helped you step up — and how did it change things afterward? Share your experience by clicking "Comments" below.

Curious about how to build your communication muscles? Check out our online learning programs to keep leveling up your conversation game.


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How one act of kindness can reshape your team

7/9/2025

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Kindness is quietly going viral in workplaces — and it’s transforming everything...

Stanford psychologist Jamil Zaki has explored a fascinating concept he calls “positive conformity.” Through his research, he discovered that “participants who believed others were more generous became more generous themselves.” Simply put, kindness is contagious — it can ripple through people and even evolve into new expressions along the way.

Bill Taylor, co-founder of Fast Company, shared his thoughts on this idea. He argues that Zaki’s insight, while crucial for improving society, also has transformative potential for companies. Instead of issuing kindness as a “directive,” Taylor suggests treating it like a contagion by creating environments where everyone naturally “catches” it.

One inspiring example comes from the customer service transformation at Mercedes-Benz USA under the leadership of Stephen Cannon, their President and CEO. Cannon recognized that every customer interaction boiled down to a personal encounter — moments where employees could either create unforgettable experiences or deliver a standard, uninspired service. To shift the culture, he championed a grassroots movement to empower employees to go above and beyond for customers.

Here are just two stories that highlight this transformation:
  • A dealer, after finalizing a sale, noticed it was the customer’s birthday. What did they do? They ordered a cake and threw a small celebration when the customer came to pick up their car.
  • Another customer, on her way to her son’s graduation, found herself stranded with a flat tire. When she pulled into a Mercedes dealership in a panic, she learned they didn’t have the right replacement tire in stock. The service manager sprang into action—jacking up a new car from the showroom to remove one of its tires and send the mother on her way.

These moments weren't mandated from the top; they bubbled up from empowered employees who embraced a culture of care. As Taylor eloquently puts it, “You can’t order people to be kind, but you can spark a kindness contagion.”

Now, we’d love to hear from you. Have you witnessed an act of kindness within your organization that inspired others to follow? Share your story by clicking on "comments" below.

And if you’re interested in deepening your skills around high-impact communication, don’t miss our online learning programs — they’re designed to help you create habits that make a difference.


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