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Influence Through Story Telling: Make Your Message Stick

6/30/2025

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A great story is not just heard; it’s felt. Stories can persuade, convince, and convert. Here are 4 ways to move people to action through storytelling… 

Stories do more than entertain — they persuade. And many successful leaders and entrepreneurs use stories to turn words into impact. For some guidance when it comes to spinning a tale, Will Storrs, journalist and author of A Story is a Deal, shares four storytelling techniques to drive results. 

  1. Make Your Audience the Hero: Your audience must identify with the protagonist or the struggle if you want to persuade them. People engage when they see their own issues reflected. And, as a BBC Storyworks study confirmed, an emotional relationship to a story enhances the listener’s long-term memory.
  2. Keep it Simple: When crafting a story, keep it clear and concise. Avoid jargon and overly-long, abstract descriptions. Reality is complex, but it can be edited for clarity.
  3. Clarify Obstacles and Goals: In a business context the story should have a lesson that relates to a solution offered by your service or product. This encourages belief and prompts action.
  4. Be specific and Concrete: Specifics are memorable because they activate the brain’s visual imagination.

When is the last time you were motivated to action by a story? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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When Should Leaders Be Positive? Timing is Everything.

6/23/2025

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A leader’s positivity at the start of a year or project can have an out-sized impact on team performance ...

It’s no secret that a leader’s positive or negative communication can have a deep impact on how a team performs. Now researchers have studied what effect the timing of positivity might have.

As a study published in Organizational Science showed, timing is everything.  “When leaders expressed a lot of early-term positivity, their employees performed better throughout the year, compared with all other timing (for example expressing more positivity at the mid-point, or end of year, or leaders who were primarily negative at the start).”

Here is the evidence-based advice:
  • Take advantage of early opportunities to be positive. Be enthusiastic about your prospects and ensure that everyone knows why you are glad to be working with them. 
  • The best time for negative feedback might be at the midpoint. The study also revealed that some mid-term correction might inspire your team to go the extra mile…as long as you clarify the steps. Keep in mind that any negative feedback must be fair and substantiated,
  • Some caveats: The findings speak strongly to the timing effects of leaders’ emotional expressions during long-term projects, but less strongly to the timing effects during a meeting or shorter project. Despite this, other research powerfully argues that timing matters when it comes to similar leadership competencies, like expressing gratitude.

Do you recall a leader or coach you worked with whose early positivity inspired you? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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3 Ways to Unlock the Power of Actionable Feedback

6/11/2025

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The responsibility for turning feedback into growth for you and your team falls on you, even when that guidance is vague and unclear…

Vague feedback (“You need to be more strategic” or “You need to improve your communication”) is not only annoying but difficult to act on. Without specifics or concrete examples, you’re left guessing what success looks like and at a loss for what changes to make. 

For multiple reasons, you cannot afford to let vague feedback stand. Writing in the Harvard Business Review, Melody Wilding, executive coach and author of Managing Up, says “The lack of clarity trickles down to affect your team’s priorities, slows decision-making, and creates confusion across the organization.” 

Here are 3 things you can do to manage the vague feedback you receive:
  • Ask better Questions: More specific questions get more specific answers. Instead of, “How am I doing,” try, “What is one thing I could have done differently?”
  • Guide Them Toward Your Goals: If your manager knows what skills you’re working on and why their feedback matters, they’re more likely to provide a thoughtful response.
  • Present Binaries: When you present your manager with two clear options, it enables them to compare. Ask, for example, “Would you prefer I handle the negotiations myself or consult you before the final decision?”

Do you think the feedback you get is specific enough, and, if not, what are you doing about it? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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Want to Change a Mind? Ask This Question

6/4/2025

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The road to less arguing and better problem solving starts with asking one simple question…

Have you ever tried to change the mind of someone you disagree with? Good luck! And yet, psychologists say that remembering one simple question is the first step on the road to less hostility and more productive dialogue. 

Finding common ground may seem unlikely, especially in times like these. But it all begins with listening. Then, for the sake of initially engaging your partner, forget about facts. Regardless of their veracity, reciting a list of studies and statistics will likely just raise defensiveness. 

Beating people over the head with evidence that proves they’re wrong, only makes them more likely to insist they’re right. “People generally put their affiliation with their group and their sense of themselves as a competent and good person ahead of rationality,” writes Jessica Stillman in INC. Yelling doesn’t work either. Stridency might make you feel relief in the moment, but it almost always backfires and hardens other peoples’ beliefs.

So, what’s left? Asking the “magic question.” According to science writer David Robson, author of the 2024 book, The Laws of Connection, you need to convince people of your good intentions for the conversation. Ask them:  Can you tell me more about how you came to think that?” 

Is this enough to have someone do a 180-degree opinion turn? No. But, it is a start. You cannot change anyone’s mind if you don’t convince them you are open to understanding them.

Have you ever tried to change someone’s mind about a deeply held belief? How did that turn out? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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Unlock Game-Changing Coaching To Inspire and Drive Results

5/21/2025

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Coaching goes beyond feedback — it builds confident, creative problem-solvers who take initiative and tackle challenges head-on.  Choose among these 4 approaches to unlock potential and drive innovation…

Effective coaching is all about balance — knowing when to guide and when to step back.  In the Harvard Business Review, Ruchira Chaudhary of TrueNorth Consulting, outlines four key coaching styles within a "push" and "pull" framework.  Your choice depends on your expertise, the task at hand, and the experience level of the person you're coaching.

  1. Telling (High Push, Low Pull): This style is instructive.  The manager draws on their experience and knowledge to direct the employee toward meeting their goal.  It is most suitable when an individual requires considerable oversight, is attempting something new, or is in a situation that requires urgent action. But be aware that if you overdo this style, you will be micromanaging.
  2. Hands off (Low Push, Low Pull): Here the coach acts as an advisor and gives the employee considerable latitude — along with necessary tools and support.  Use this with experienced, motivated employees, but be sure to have checks in place such as regular “catch-ups.”
  3. Asking/Listening (High Pull, Low Push): This involves asking open-ended questions, such as “What are some alternatives you’re considering?” and “What do you think is the best approach to this problem?”  This style is great for coaching those on the path to leadership. 
  4. Collaborating (High Push, High Pull): A cross between traditional coaching and mentoring, this style is the “sweet spot” of coaching.  It fosters self-awareness and empowers the employee to make the eventual decision, after taking all factors into consideration.

Which coaching style do you employ most? How might you expand your approach to coaching? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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The Silent Treatment:  Are You Quietly Ruining Your Relationships?

5/12/2025

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Have you ever used the silent treatment? This “noisy” silence can destroy relationships — and there is a better way…
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The silent treatment is intentionally refusing to communicate with someone. Writing in the New York Times, Jane Dunn canvassed experts as to its repercussions.

Kipling Williams, emeritus professor of psychological sciences at Purdue University has studied the effects of the silent treatment for over 30 years.

He and others refer to its use as “noisy silence” because the point is to demonstrate to the other person that they are actively being ignored. It might even include tactics like leaving the room when they enter — perhaps adding a door slam!

Using the silent treatment can feel powerful in the moment, because it makes the other person uncomfortable. But, despite its common use, it can have long-term consequences in a relationship. Dr. Gail Saltz, clinical associate professor of psychiatry at the New York-Presbyterian Hospital, says, “The silent treatment is a punishment, whether you are acknowledging that to yourself or not.” That can destroy trust and fail to solve the actual problem. So what works better?

  • If you’re tempted to give the silent treatment:  Ask for a timeout instead: “I can’t talk to you right now because I’m too upset to do it well. I’m going to go for a walk and come back in an hour.” Give a clear time when you will be back and willing to talk.
  • If you’re on the receiving end:  Instead of prolonging the silence try: “I want to make things better between us. And I need more information about what is happening with you so I can try to do that.”

Have you ever given or received the silent treatment, and how did the episode resolve? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 


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The One Word You Should Never Use

4/30/2025

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Framing things positively has enormous advantages… and there is one negative word you should consider banishing for good…

If you ask someone at Disney what time the park closes, they don’t exactly tell you. What they say is that “the park is open until 10 PM.” This is an example of what Debra Jasper, CEO of Mindset Digital, refers to as “positive priming.” And she thinks it should be applied to virtually every interaction.

“Start with what you can do, not what you can’t,” she advises. If a client asks if you can meet at 2 PM Tuesday, they do not care or want to hear that you are busy. Instead counter with when you can meet: “I can make Wednesday morning work.”  Or, instead of saying, “I can’t get that to you until Friday,” try, “I can get that to you on Friday.” 

Above all, Jasper says, there is a word you might want to banish from your vocabulary. That word is unfortunately. If you look up synonyms for “unfortunate” you get words like “grievous”, “dreadful”, and “disagreeable.” Is this really the tone you want to set?  

The next time you are tempted to begin a communication with “Unfortunately, I can’t…”, pause and rethink. How can you frame this communication positively?  Hint:  Start with the words, “I can.” 

How often do you find yourself using the word “unfortunately” and what could be your substitute? To join the conversation, click on "comments" below. We'd love to hear from you!

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 






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We Are All Writers…So Write Like a Pro

4/21/2025

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Regardless of whether the word “writer” is in your job title, we are all writers—creating email, cover letters, reports, speeches, blogs, newsletters.  Here are four tips to help you do it much better…

It’s easy to feel frustrated by the writing process, but it's also easy to boost your skills through some simple practices.  Mastering the art of writing will help you be persuasive and prompt others to view you as smarter and more insightful. 

Writing in the Harvard Business Review, Samantha Amber, author and host of the podcast How I Write, offers these tips:

  1. Read your work out loud. Hearing your words brings them to life and exposes flaws like clunky or overly-long phrasing.  If you have said too much or not enough, it will not sound right to the ear.  This is also the very best way to catch typos.
  2. Edit other people’s work. Reviewing the work of others critically and methodically is the best way to help you become more intentional in your own writing. 
  3. Ask: Am I adding value or saying something new? If you are creating content that is already out there and saying it in the same way, think about stopping until you can do more research or get input from someone with expertise in the subject, 
  4. Clear your metaphorical throat. Your first two paragraphs can probably be deleted, or seriously condensed, because most of us spend a lot of time warming up and getting into a groove.  Even if you love those paragraphs, be objective.  Sometimes you must “kill your darlings.” 

What do you have on deck to write next, and which of these tips might help you most?  To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 



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How Social Fitness Can Save Your Life

4/9/2025

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When it comes to staying healthy, science shows that social connection is as important as diet and exercise…

The Harvard Study of Adult Development has been minutely tracking the lives of some 724 original participants (and some of their descendants) since 1938.  One of its biggest takeaways is that the greatest predictor of health and happiness isn’t a factor like cholesterol levels or blood pressure.  It is the strength of a person’s social ties. 

But social fitness, one of the study’s directors said, is just like physical fitness:  You must work at it.  Harvard-trained social scientist and author Kasey Killam has a framework for doing so, calling it the 5-3-1 rule. 

At a minimum:
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  • Spend time with 5 different people each week.  These can even be casual acquaintances like someone from your gym or book club.
  • Nurture 3 close relationships.  This means maintaining the close bonds you have with family or good friends.
  • Aim for an hour of social interaction each day.  This doesn’t have to be all at once, and can be combined with activities like doing errands. ​

Of course, these research-based guidelines can be flexed, depending on circumstances like age, lifestyle, and physical limitations.  However, the 5-3-1 rule makes for a great baseline.  Offering some helpful tips to get started, Killam suggests putting some friendships on auto-pilot with a weekly or monthly dinner, walk, or other activity.  You can also put a post-it on your bathroom mirror reminding you to reach out to someone.  You can volunteer in your community, or commit to a set number of 10-minute phone calls each week.  These strategies can help you create new habits that, in time, will become self-reinforcing.

Are you getting your 5-3-1 in, and, if not, how can you create a new habit to do so?  To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 


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When Someone is Upset, Here’s One Question to Ask

3/31/2025

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It’s hard when someone you care about is upset, but asking them one simple question can help...

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We can feel helpless when someone we care about is emotionally overwhelmed, and the last thing we want to do is say the wrong thing.  Writing in the New York Times, Janee Dunn recounts the advice she got from a special education teacher.

When one of her students is upset, she asks them: "Do you want to be helped, heard, or hugged?" Writes Dunn:, “It struck me that this question could be just as effective for adults.”

Everyone handles emotions in their own way.  And each option — thoughtful  advice, empathetic listening, or a hug — has the power to comfort and soothe.  A hug can release oxytocin, a bonding hormone that tamps down stress.  Likewise, being heard with high quality listening has been shown to reduce defensiveness.  Also, some research suggests that couples who give each other supportive advice create higher relationship satisfaction.

Different emotions lead to upset and each may necessitate a different response.  For example, someone experiencing anxiety may appreciate reassurance, but someone who is frustrated may rather be heard.  And don’t try to problem-solve unless that kind of intervention is requested.  Someone who is upset may already be aware of solutions, but they may want to process their experience before moving on. 

What do you most often need when you are upset, and how do you communicate that?  To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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5 Ways to Create Space to Think

3/10/2025

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Trapped in continual “doing mode?” You’re not alone. Here’s how to give yourself permission to pause… and think bigger.

So many of us are focused on doing mode — achieving goals and checking items off to-do lists. But better relationships, bigger-picture strategies, and creative thinking all depend on pausing and entering into spacious mode. 

Writing in the Harvard Business Review, Megan Reitz of Oxford University’s Said Business School, and John Higgins, director of research at The Right Conversation, share their research-based tips for making it easier and safer to occasionally switch modes.

  • Give yourself permission:  Pausing requires a leap of faith at first, but soon its benefits will become clear.
  • Train your mind: A mere 10 minutes of mindfulness practice daily will, over time, help you develop a capacity to pay attention differently.
  • Practice guerilla spaciousness:  If your organization is relentlessly promoting doing, be stealthy. Develop small habits that allow you to shift into spacious mode under the radar. Try changing up your environment or scheduling pauses. 
  • Ask bigger questions: Pose broader questions to yourself and others, e.g. “What have we not talked about that would help us work together better?”
  • Choose good company:  While you cannot choose your work colleagues, spend more time when you can with individuals and groups that help you expand your thought processes and see things in new ways.

When was the last time you deliberately took a pause to create thinking time, and what were the results? To join the conversation, click on "comments" below.  We'd really like to hear from you.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. ​

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Ever Been Stunned by a setback? Try These 5 Moves

2/26/2025

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Setbacks are unavoidable.  But these 5 steps can help you bounce back…

We have all faced it:  We miss out on a promotion or a job offer, face harsh criticism, or fail to reach an important goal.  Rebuilding your confidence after a setback is possible, but resilience requires reflection, patience, and proactive steps.  Writing in Forbes, senior contributor Benjamin Laker offers this advice:

  • Acknowledge and process the setback:  It’s natural to feel disappointed or frustrated, and burying those feelings can prevent you from fully understanding what happened and why.  But be conscious of your self-talk.  Instead of “I’m not good enough,” try telling yourself, “Things didn’t work out this time.”
  • Reflect on what you can learn:  No matter how painful, every setback offers an opportunity for growth. Once you’ve processed your emotions, reorient your focus to learning.  Ask yourself: What skills or areas do I need to develop to avoid a similar situation in the future?  This can turn a negative experience into a learning opportunity.
  • Be kind to yourself:  While acknowledging any missteps is important, be sure to consider any external factors that contributed to your situation.  Perhaps, financial constraints took precedence over your goals or a project took longer than you had planned.
  • Seek feedback and support:  Although retreat and isolation may be tempting, seeking support from trusted colleagues is one of the best ways to reestablish perspective.
  • Take small, measurable steps forward:  Regaining confidence works best with small, achievable interim goals to restore a sense of accomplishment.  By focusing on progress, you ready yourself for success. 

What have you done to recover from a setback in your professional life?  To join the conversation, click on  "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 



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The Science of Friendship

2/17/2025

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Friendships are so important, they can literally impact life and death…

Romance gets a lot of attention but, according to a growing body of research, friendships are critical to our health and well being. A review of 38 studies found that adult friendships, especially high-quality ones that provide social support and companionship, significantly predict wellness and can protect against mental health issues like anxiety and depression. Those benefits persist across the life span.

Friendships protect to some degree by altering the way we respond to stress. Our blood pressure can lower when we talk to a supportive friend. When we have a friend by our side while completing a tough task, we have less heart rate reactivity than those working alone. Friendships can also change our perspective. In one study, people even judged a hill to be less steep when accompanied by a friend.

Fortunately, research also suggests that friendships can be forged and maintained at any age. Even minimal social interactions can be powerful. So-called “weak ties” -- interactions we have with casual acquaintances -- can boost our health and sustain positivity.  

Isolation during the pandemic proved hard on nearly everyone, but it did focus scientific attention on how important human connection is across all ages and all spheres of life. 

Do you have friendships that nourish you, and do you actively make an effort to keep them going? Let us know if you’ve found a way to start new friendships as an adult. To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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Time-tested Relationship Advice For Valentine’s Day

2/10/2025

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Valentine’s Day is approaching. To keep love alive, practice these 5 communication romance hacks…

Wall Street Journal relationship columnist Elizabeth Bernstein says her favorite part of the job is hearing people’s time tested tips. With Valentine’s Day approaching, we want to share some of her favorite advice with you:

  • Practice positive gossip:  Too often we talk about negative things rather than positive ones. We complain, for example, about a bad driver who cut us off, but never mention the kind driver who let us into their lane. Try devoting part of your dinner conversation to recounting positive experiences you had during the day.
  • Talk less, listen more:  Talk to share, not convince or compare. Seek to understand with less trying to change each other. 
  • Watch your non-verbal language:  Delete heavy sighs or eye rolls!
  • Prepare to have a good day:  Over morning coffee, plan how you might optimize your day and manage any challenges ahead 
  • Schedule quality time:  We all tend to get stuck in the daily grind. The best way out is to actively plan for joy. Whether it is a weekly date night, weekend getaway, or just a leisurely walk (perhaps with phones left at home), be sure to schedule togetherness on your calendar.

What is your best advice for keeping your relationship strong through positive communication? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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Beat the Plague of Unclear Communication — Here’s How!

1/27/2025

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Communication is the lifeblood of leadership. So why are millions of employees exasperated and thwarted because of unclear communication from their boss?...

As more employees are working remotely or in hybrid work environments, the need for successful communication has never been greater. Yet, according to a recent report by FlexOS, employees gave their managers a mediocre 7 out of 10 — basically, a C — on managing hybrid and remote teams. Worse, 30 percent said they’re blocked and discouraged by unclear communication from their bosses. 

Writing in the Harvard Business Review, Gleb Tsipursky, CEO of the consultancy Disaster Avoidance Experts and author of seven bestselling books, says, “As a manager, it’s your job to make sure vital information is shared appropriately and clearly, leaving no room for misunderstandings…” His advice:

  • Set expectations up front: Align with your team on the optimal use of various communication platforms. What are the ground rules?
  • Consider creating a “clarity canvas.” When starting a new project, create a set of documents that succinctly outline goals, individual responsibilities, process instructions, and key deadlines. 
  • Make everything accessible. Keep meticulous records of decisions made, meeting minutes, and project statuses in a centralized, digital location accessible to all. 
  • Schedule regular debriefs. After important announcements, it can be valuable to set up debrief meetings with your team. Doing so will help you evaluate how well your people understand and accept the announcements, and will give you the opportunity to clarify and address any questions.

Is your manager organized and thorough in their communication? What might they improve? To join the conversation, click on "comments" below.


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