 An influential study on management and leadership was conducted by Amy Edmondson, who researched hospital charge nurses. Edmondson found that high performance teams and well-respected nurse leaders reported more errors because the team felt psychologically safe to do so. On the teams led by less respected leaders, nurses hid their error rates out of fear. David Burkus, associate professor of leadership and innovation at Oral Roberts University and author of Under New Management, offers these strategies for ensuring that team members experience psychological safety.
Do you believe the people on your team feel safe? What have you done to help to contribute to psychological safety on your team? To join the conversation, click "comments" above. 
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 There is no such thing as overcommunication, argue Adam Bryant, managing director of Merryck & Co. and Kevin Sharer, former president, CEO, and chairman of Amgen. They describe overcommunication as a “key leadership lesson” in their new book, The CEO Test, an excerpt of which appears in Fast Company.
Across hundreds of interviews with CEOs, one of the most consistent themes the authors heard is a “growing recognition that they must make an extra effort to close the gap between how much they think they need to communicate and what their employees want and need from them.” The more people you are addressing the simpler and shorter your message needs to be. Although saying the same thing over and over can seem tedious to the one saying it, don't stop! It’s important to feed people’s desire to know…not just their need. If leaders aren’t sharing much, then employees will supply their own narrative. “Leaders must be prepared to be teased for endlessly repeating the strategy,” the authors advise. “If your employees roll their eyes and say what you’re going to say before you open your mouth, consider that a victory because they have internalized the message.” Is there a message that you repeatedly share with employees? Are there messages you could be sharing more often? To join the conversation, click "comments" above.  Most people would deny indulging in workplace gossip. However, Deborah Grayson Riegel, a communication coach and instructor at Wharton Business School, says people engage in this destructive practice without realizing it. If you have ever participated in a “confirmation expedition” by asking a colleague to confirm your negative experience of a third party (”Have you noticed Sam in accounting never replies to emails?”), or welcomed a similar inquiry from a coworker, you could be contributing to a climate of eroding trust, hurt feelings, damaged reputations, and divisiveness—in other words, you might be gossiping.
Gossip is a way of bonding by excluding others, of venting, and of validating our own beliefs, so the urge to engage in it is strong. But talking behind backs undermines an open, honest culture. How can we stop doing something wrong that feels so right? Riegel has this advice:
Have you ever interacted with a colleague regarding negative impressions about a coworker? How might that conversation have been more productive? To join the conversation, click "comments" above.  Much of the job hunt process involves waiting. After you score an interview, you might feel the urge to follow-up, so be smart about it. Writing in the Harvard Business Review, Art Markman, Ph.D. professor of psychology and marketing at the University of Texas, Austin and author of Bring Your Brain to Work: Using Cognitive Science to Get a Job, Do it Well, and Advance Your Career, posits four situations where it may be in your best interest to send the hiring manager a note:
How do you like job applicants to follow up with you after an interview? To join the conversation, click "comments" above.  If you find yourself feeling drained after a long Zoom session, or perhaps a series of them, Stanford researchers say you are in good company. Video chat platforms have features that inadvertently exhaust the human body and mind. In the first peer-reviewed article that systematically deconstructs Zoom fatigue from a psychological perspective, Professor Jeremy Bailenson highlights why videoconferencing can be exhausting, and offers ideas for mitigation:
To evaluate your level of Zoom Fatigue, you can take a 15-item questionnaire, click here. How exhausting do you find videoconferencing and what are you doing about it? To join the conversation, click "comments" above.  Being a leader involves getting buy-in for your decisions, even from those who may not agree with you. In recent research by Harvard Business School professor Laura Huang and Harvard MBA student Ryan Yu for Huang’s new book, Edge: Turning Adversity Into Advantage, 60 leaders were observed and interviewed as they tried to change minds of people who initially disagreed with them. Depending on what was driving their detractor’s resistance, they approached the situation with one of the following three targeted strategies:
What strategies have you used to identify the source of a colleague’s objections to your ideas and change their mind? To join the conversation, click "comments" above.  We only know one thing for sure about post-pandemic workplaces: They will be different. Writing in the Harvard Business Review, Laura Empson, professor at London’s Case Business School and Jennifer Howard- Grenville, professor at the Cambridge Judge Business School, define this pandemic as a liminal experience, an “in between” occurrence that disrupts normal life for a prolonged time and from which those who have survived return transformed. Such experiences are disturbing, but “also represent potent opportunities for reflection, discovery, and even reinvention.”
In the post-Covid world, leaders should not try to recreate their pre-Covid cultures, say the authors. Since people will return with unanswered questions and potentially incompatible expectations, leaders need to recognize this and consider how to respond. They suggest steps leaders can take now to prepare their organizations to emerge stronger in the post-pandemic world.
How do you think your workplace might alter after the pandemic, and how do you plan to sustain the best changes? To join the conversation, click "comments" above.  Employees in high-trust organizations are more productive, more energetic, collaborate better, suffer less stress and stay with their employers longer. So affirms research conducted by Paul J. Zak, founding director of the Center for Neuroeconomics Studies, Professor of Economics, Psychology, and Management at Claremont Graduate University, and CEO of Immersion Neuroscience. Writing in the Harvard Business Review, Zak identifies eight measurable behaviors that foster trust:
“Ultimately,” Zak says, “you cultivate trust by setting a clear direction, giving people what they need…and getting out of their way.” Does your organization inspire trust, and how does that affect performance? To join the conversation, click "comments" above.  Anxiety about public speaking may be so universal because it is “baked in.” Harkening back to prehistoric times, the brain’s amygdala, a kind of panic button, activates when we perceive we are being watched. The solution, says Sarah Gershman, president of Green Room Speakers and a professor at the McDonough School of Business at Georgetown University, is to turn our attention away from ourselves and toward helping the audience.
Writing in the Harvard Business Review, Gershman offers advice on shifting from a self-conscious mode to a generous one:
“We know the power of generosity to give us a sense of fulfillment, purpose, and meaning,” writes Gersham. “Generosity is just as powerful in speaking. It turns a nerve-wracking and even painful experience into one of giving and helping others. A generous speaker is calmer, more relaxed, and — most important — more effective at reaching the audience and making the desired impact.” What is your greatest concern when you speak in public, and why? To join the conversation, click "comments" above.  More than a third of U.S. companies have abandoned the traditional performance appraisal process. These include tech companies such as Adobe, Dell, Microsoft, and IBM, professional services firms like Deloitte and PwC, and early adopters in other industries, including GE, the longtime role model for traditional appraisals.
Writing in the Harvard Business Review, Peter Cappelli, the George W. Taylor Professor of Management at Wharton and Anna Tavis, Clinical Associate Professor of Human Capital Management at NYU, say they see three clear business imperatives that are leading companies to abandon performance appraisals:
The authors argue for a system that more closely mirrors the natural cycle of work. Ideally, conversations between managers and employees occur when projects finish, milestones are reached, and challenges pop up. How is your organization evaluating performance, and do you think its method should be updated? To join the conversation, click on “Comments” above.  Once upon a time, when many of us worked in offices, a potential misunderstanding at work might be mitigated with a “pop in” visit. But there are certain things about digital communication that may not be so easily adjustable, and one of those things, experts say, is how we communicate with our bosses.
According to Mollie West Duffy, a co-author of No Hard Feelings, which looks at how emotions affect our work lives, “We know through research that we’re much more likely to read into a lack of emotion in digital communication as being negative, because we’re missing all the context cues,” she said. So if your boss says, “We need to chat tomorrow,” without elaboration, you might well assume there’s trouble on the horizon. Though dodging that ominous chat might be tempting, it’s best to meet the moment straight on—though not a bad idea to try to carve out some space and time when you are unlikely to be interrupted by school-aged children or the family dog. And, whether the topic raised is negative or positive, remember that you have the obligation to consciously share what you want and need. According to Duffy, “directness is often the best way to get what you need from your manager, and being proactive and naming an issue rather than hoping it will go away on its own can help give you agency in improving a bad situation.” How has your relationship with your boss altered during the pandemic, and what have you done to improve it? To join the conversation, click "comments" above. Learn more about creating a habit around masterful communication with our online learning programs.  The connective, collective power of joy is visible in sports. When a team performs at its best, overcoming competitors and its own internal challenges, every player — and every fan — is close to ecstatic. The “rush” sparks even greater joy, which can fuel further success. But when was the last time you felt such a swell of positive emotion at work?
A survey conducted by global management consulting firm A.T. Kearney points to a pronounced “joy gap” at work. Nearly 90 percent of respondents said that they had expected to experience a substantial degree of joy at work, yet only 37 percent report that such is their actual experience. Writing in the Harvard Business Review, Alex Liu, A.T. Kearney’s managing partner and chairman, says, “Crafting [joyful] business cultures that more consistently engender such experiences can create a much stronger sense of personal interconnection, shared purpose, and heartfelt pride across the organization.” Kearney recommends specific steps leaders can take to increase joy at work:
up’ the culture with a sustained emphasis on diversity, inclusion, apprenticeship, and personal day-to-day leadership.” When was the last time you experienced joy at work, and what led to it? Is this the sort of experience you can help re-create? To join the conversation, click on "Comments" above.  Agreeing with someone is easier than confronting them, and it feels good to be “on the same page.” But conflict-free work environments are virtually non-existent. Disagreement is not only inevitable, but also a normal, healthy part of
relating to others. Disagreements in the workplace have the potential to lead to better work outcomes, opportunities to learn, higher job satisfaction, and even improved relationships born of working through conflicts. Writing in the Harvard Business Review, Amy Gallo, an HBR contributing editor and author of the HBR Guide to Dealing with Conflict at Work, offers advice for those who are reluctant to disagree:
work—and what was the result? To join the conversation, click "comments" above.  Anyone who says they have the answer to every important question is either clueless or lying. So says John Hagel III, founder of Silicon Valley’s Center for the Edge and author of The Journey Beyond Fear. Writing in the Harvard Business Review, Hagel says, “leaders should ask powerful and inspiring questions, convey that they don’t have the answers, and solicit others’ help to find them.”
“The kind of questions leaders need to ask,” he adds, “are those that invite people to come together to explore major new opportunities that your organization hasn’t identified yet.” For example: “What is a game-changing opportunity?” or “What are emerging, unmet needs of our customers?” or “How can we customize our services to the specific needs of each client?” Focusing on big opportunities is wise because:
“Leaders who ask powerful questions,” concludes Hagel, “have the greatest success in both seizing new opportunities and addressing unexpected challenges —and they build cultures that will carry these benefits into the future.” What questions have you asked that have made a difference in your organization? To join the conversation, click "comments" above.  As Valentine’s Day approaches, consider giving your loved ones these gifts—each with more staying power than flowers, cards, or chocolates:
As marriage and business partners for over 40 years, we can attest that while confronting issues is never easy, avoidance is worse. And we still endorse chocolate too: It’s good for your heart! We want to hear: What communication behaviors would you like to change in your relationships this year, and what steps are you taking to do so? To join the conversation, click "comments" above. |
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