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Are Your Words Quietly Draining Your Credibility?

3/11/2026

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Stop telling people what you plan to do. Start telling them what you’ve already done.

Writing in Inc. magazine, leadership author Justin Bariso suggests a simple shift:
  • Delete:  “I’m going to reach out.”
    Instead: “I reached out — I’ll let you know what I hear.”
  • ​
  • Delete:  “I’m going to try that.
    Instead: “I tried it — here’s what happened.”

To get started, here are two easy swaps:
  1. Replace “I’m going to…” with “I just…” whenever possible.
  2. If you haven’t done the thing yet, take 30 seconds and do one tiny step — then report that step.

For one week, trade promises for proof — and notice how differently people respond. Let us know how it goes. To join the conversation, click "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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What Great Leaders Actually Do Differently

3/2/2026

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Strong leaders embrace three rare habits most bosses never master — and that’s why people follow them.
 
Most bosses manage tasks.  Great leaders shape culture, with these three habits that create safety, motivation and loyalty — teams that perform not because they have to, but because they want to.

​
  1. They put their people first.  Not in the corporate‑poster way — in the practical, everyday way.  They clear roadblocks, offer real support, and create psychological safety so their team can think, speak, and perform without fear.  Their power comes from elevating others, not protecting themselves.
  2. They share credit generously.  Great leaders don’t rewrite history to make themselves the hero.  They highlight contributions, celebrate wins publicly, and make sure the right people get recognized.  That simple act builds trust faster than any team‑building exercise.
  3. They own their mistakes.  When things go sideways, they don’t deflect, spin, or blame.  They step up, take responsibility, and model accountability.  That honesty doesn’t weaken them — it makes people respect them more.
 
Are these behaviors showing up in your workplace — and what difference are they making?  To join the conversation, click "comments" below.
 
Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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Why your Employees Are Still Eyeing the Exits (And What Leaders Keep Missing)

2/16/2026

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People aren’t quietly disengaging anymore — they’re leaving. And no, a new ping-pong table isn’t going to save you.

According to Gallup’s latest research, here’s what’s actually driving employees out the door — and why many leaders still don’t see it...

  1. People Don’t Feel Cared About as Humans
    This is the biggest one — and the most ignored.  When employees feel invisible, undervalued, or treated like interchangeable parts, disengagement is inevitable. Feeling genuinely cared about by a manager isn’t “soft leadership.” It’s a retention strategy.

  2. Weak Management is Eroding Commitment 
    Many managers were promoted because they were great individual contributors — not because they knew how to lead people. The result?
    • Poor communication
    • Little to no coaching
    • Recognition that’s either rare or nonexistent

  3. People are Guessing What Matters
    Confusion kills motivation. When people don’t understand what’s expected of them — or how their work connects to something bigger — they stop caring. Purpose doesn’t come from mission statements. It comes from clarity. Guesswork isn’t empowering. It’s exhausting.

  4. Growth Has Flatlined
    People aren’t just quitting jobs. They’re quitting stagnation. When learning stops, loyalty fades. Employees want to grow skills, expand responsibility, and see a future. If the answer to “What’s next for me here?” is silence… they’ll find that answer somewhere else.

  5. Burnout Is Being Treated Like a Badge of Honor
    Overwork, constant urgency, unrealistic workloads, and zero flexibility are pushing even high performers to rethink everything. Burnout isn’t a resilience problem. It’s a systems problem. When stress becomes normal, leaving becomes logical.

The Real Wake-Up Call for Leaders

People don’t quit because work is hard. They quit because work feels pointless, draining, and disconnected from any sense of care or growth.

If leaders want to stop the exodus, the solution isn’t perks — it’s people.

What do you do to make your employees feel supported and challenged? To join the conversation, click "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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Better Than Valentine’s Chocolate: 5 Communication Gifts That Actually Last

2/11/2026

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Flowers fade...

Chocolate disappears...

But the right words? They can transform a relationship.


This Valentine’s Day, give your partner something with real staying power: Positive communication. Here are 5 powerful gifts that cost nothing — but mean everything!



  1. Listen When You’d Rather Argue
    When emotions rise, most of us prepare a rebuttal. Instead, pause.

    Listening — truly listening — is one of the rarest and most generous gifts you can give. Stay quiet long enough to understand, not just respond. Feeling heard is often more powerful than being agreed with.


  2. Swap Accusations for Feelings
    “You’re selfish” builds walls.
    “I feel lonely” opens doors.

    Before speaking, edit out blame and replace it with ownership of your feelings. When you describe your experience instead of attacking your partner’s character, you create space for connection instead of defensiveness.


  3. Own Your Part
    Every conflict has two sides. Acknowledging your contribution — even if it was unintentional — lowers defenses instantly.

    For example: “When I asked how long your mother was staying and we argued, I realize I could have clarified that I enjoy her company. I was just curious, not critical.”

    That small shift can change the entire tone of a conversation.


  4. Make Clear, Shared Agreements
    Don’t end a tough conversation with vague promises.

    Be specific. Decide together what each of you will do differently. Collaboration turns conflict into teamwork.


  5. Follow Up — Love Is a Process
    ​Most conflicts aren’t solved in one conversation. Following up shows commitment. It says, “This matters to me. You matter to me.” Healthy relationships are built through ongoing effort, not one-time fixes.

As marriage and business partners for over 40 years, we’ve learned this: confronting issues isn’t easy — but avoiding them costs far more.

And yes… we still recommend the chocolate. After all, it’s good for your heart too!

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 
​

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Want People to Actually Take Your Advice? Here’s How

1/29/2026

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We’ve all been there — giving advice that lands like a brick. Or asking for help and feeling judged. Most advice fails because it comes like a lecture, not a conversation.

Harvard Business Review nails it: Great advice isn’t a monologue — it’s a brainstorm. You don’t need to be a guru. You need to be a collaborator.

Start Doing This:
  • Ask questions before you offer solutions.
  • Share your experience with humility, not authority.
  • Tailor advice to their own messy, real-life situation.

Stop Doing This: 
  • Launch into a lecture without listening first.
  • Assume your advice is a perfect fit.

Bottom line: Think of advice not as a 1-way transfer of wisdom, but as a joint brainstorming session. When it’s done well, people don’t just hear advice — they actually use it!

When was the last time you gave or received advice, and was the conversation satisfying? To join the conversation, click "comments" below, we would love to collaborate.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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Want to Improve Employee Well-Being? Start Here

1/19/2026

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Research shows it lowers stress, improves retention, and builds trust — and it’s free.
 
Free snacks, meditation apps, step-counting challenges — companies offer plenty in the name of “employee wellness.” But most of these perks barely move the needle. Fewer than 20% of employees even participate, and for those who do, the impact is often minimal.

So what actually makes a difference?

According to Rosalind Chow in Inc., the answer is surprisingly simple: Listening. Not the passive kind — real, intentional listening from managers and leaders.

Think about it: When was the last time you felt genuinely heard at work? That feeling of being taken seriously — of mattering — does more for well-being than any breakroom kombucha ever could. Research shows that leaders who truly listen help reduce burnout, lower stress, and improve retention. Even better, it’s a two-way win: Employees feel valued and leaders gain credibility and influence.

Perks aren’t the problem — they’re just not a substitute for a culture where people feel their voices count. And the best part? Listening doesn’t require a budget. Just time, attention, and follow-through.

How to Make Listening a Habit:
  • Make time for real conversations. Block space for check-ins that aren’t rushed or transactional.
  • Practice active listening. Ask follow-ups, reflect what you heard, and show you understood.
  • Follow through. If someone shares a concern, act — or explain why you can’t.
  • Lead by example. Your behavior sets the tone for the entire team.

Listening isn’t just nice-to-have. It’s a leadership skill — and a wellness strategy — that actually works!

When was the last time you felt truly listened to at work? And how do you let others know they are heard? To join the conversation, click "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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The Real Reason Resolutions Fail

12/29/2025

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Willpower won’t save your resolutions. The secret is making space for them.

Most New Year’s resolutions don’t fail because of willpower. They fail because we don’t make space for them.

Research shows that while 75% of people stick to their resolutions after one week, only 8% are still on track a year later. The problem? We try to layer new goals onto already packed schedules — like stuffing papers into a drawer that’s already full.

Time management expert Elizabeth Grace Saunders puts it simply: If you want something new to thrive, you have to clear space for it.

If your resolutions involve work habits or professional growth, here’s how to start:
  • Reevaluate your commitments. What’s still serving you — and what’s just taking up space?
  • Rethink your work style. Could fewer meetings or less messaging free up time and focus?
  • Add goals with intention. To say “yes” to something new, you’ll need to say “no” to something old.

​Resolutions don’t just need motivation. They need room to breathe.

What do you plan to resolve for this coming year, and how will you make room for it to happen? To join the conversation, click "comments" below.

Learn more about creating a habit around masterful communication with our online learning programs.  

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This Myth is Wrecking Your EQ

12/17/2025

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It’s nice to be nice — but that’s not emotional intelligence. Read more…

If we asked you if your boss had emotional intelligence (EQ), you might say “yes” if your boss is an agreeable person who doesn’t lose their cool. But, according to psychologist Adam Grant as well as researchers at Harvard, equating EQ merely with “niceness” is a dangerous myth to subscribe to. And doing so may lower your EQ.

Of course, there is nothing wrong with being nice. And a boss who is a jerk will damage their team’s performance. But, according to a Harvard Study, being nice can be misconstrued as protecting one’s team from discomfort and negative feedback. This may produce feel-good vibes for a time, but discourages candor, which can be damaging in the long run. Without accurate information, it is impossible to grow and innovate. 

“Wanting to be nice, people avoid being honest and, whether they realize it or not, collude in producing ignorance and mediocrity,” said the researchers. Best-selling author Adam Grant adds, “The idea of psychological safety is not that you’re supposed to be shielded from discomfort but the exact opposite, which is that you can have uncomfortable conversations. The goal is to make everything discussable.” 

Is your boss “nice enough” to tell your team the truth? What effect does it have on you? To join the conversation, click "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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Calling Vs Texting: One Small Shift to Deepen Connection

12/8/2025

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If you really want to connect, here’s the science-backed case for skipping the text and making the call...

Texting is the fast food of communication: Quick, convenient, and can leave you wondering what just happened.  A phone call, though?  That’s the home-cooked meal — warmer, more satisfying, and surprisingly good for your emotional health.

According to research from the Greater Good Science Center, hearing someone’s voice does more than pass the time.  It deepens connection, lowers stress, and even triggers oxytocin — the brain’s “feel-good” chemical.  In other words, your best friend’s voice is like an emotional weighted blanket.

Meanwhile, texting can be a minefield.  Without tone or inflection, a simple “Sure” might come off as passive-aggressive.  Add in the dreaded three-dot typing bubble and delayed replies, and suddenly you’re spiraling into “Are they mad at me?” territory.

The impact of calling is especially powerful for older adults.  Studies show that regular phone conversations reduce loneliness and improve emotional well-being.  Just five minutes of “Hi, how are you?” can be medicine.

Sure, texting has its place — coordinating carpools, sending memes, confirming appointments.  But if you want to strengthen a relationship or brighten someone’s day? Do your thumbs a favor and tap the call button instead.

When was the last time you called someone just to say hi, or when someone did the same to you?  To join the conversation, click on "comments" below -- we'd love to hear from you!

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.


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Your Brain on Gratitude: Happy Thanksgiving 2025!

11/25/2025

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Gratitude has consistently been shown to lower stress, reduce pain, boost immunity, and improve blood pressure and heart function. Here’s how to spread gratitude not just on Thanksgiving…but always.​

We released a micro learning video series on how to express gratitude so it sticks, and these tools are easy to learn.  Neuroscientist Glen Fox has spent his entire adult life studying gratitude. “Grateful people tend to recover faster from trauma and injury, have better and closer personal relationships and may even just have improved health overall.” Fox did an experiment using brain-imaging scans to map which circuits in the brain become active when we feel grateful.

“We saw that the participants’ ratings of gratitude correlated with activity in a set of brain regions associated with interpersonal bonding and with relief from stress,” he said. To up your conscious gratitude, Fox suggests keeping a gratitude journal. On a regular basis, write down what you are grateful for, even if those things seem mundane. The positive effect is cumulative so it’s a good idea to make this a habit. You can also write letters of gratitude to those who have helped you along your way. Says Fox, “I think that gratitude can be much more like a muscle, like a trained response or a skill that we can develop over time.”

When was the last time you actively expressed gratitude, and how did you feel? To join the conversation, click on "comments" below -- we would love to hear from you!

Find out how to create lifetime communication mastery online, with our virtual programs, awarded International Gold for Best Hybrid Learning of 2022.
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The Surprising Science Behind Skill-Based Vacations

11/17/2025

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Want to return from vacation sharper and more energized?  It’s not just about the downtime — recharge by learning something new.

Enter the Skill-cation: a getaway built around learning a skill, mastering a challenge, or diving into a creative pursuit. Research shows these kinds of vacations don’t just refresh your body — they reset your mind.

Here’s why skill-cations are gaining serious momentum:
​
  • They break the burnout loop: Learning something new forces your brain to shift focus, helping you escape work stress and mental fatigue.
  • They make rest more rewarding: Physical and mental effort during a skill-cation leads to deeper sleep and a stronger sense of relaxation.
  • They boost confidence: You return home with a new skill — and a renewed sense of accomplishment that fuels motivation long after the trip ends.
  • They redefine leisure: Experts say “productive leisure” (like learning, painting, hiking, or volunteering) delivers longer-lasting satisfaction than passive downtime.

Want to feel sharper, more fulfilled, and ready to tackle life when you return? Take a skill-cation — and come back better than ever.


Join us in Bali for our first ever skill-cation!  Recharge with purpose.


Have you ever been on a skill-cation? What effect did it have on you? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.
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The $300 Billion Crisis Hiding in Plain Sight: Workplace Loneliness

10/27/2025

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​Loneliness at work isn’t just a wellness issue. It’s a business threat — and it’s costing companies up to $300 billion a year!

On a national survey of 2,000 employed Americans, Inc.com uncovered some startling statistics:

  • 1 in 4 workers say they have no friends at work.
  • 64% feel lonely on the job.
  • 46% wish they could be closer to their coworkers — and among Gen Z, that number jumps to 60%.

But here’s what really matters to employers:
  • 63% say friendships at work strongly influence whether they stay with their employer.
  • 71% would turn down a higher-paying job if the company culture felt cold or isolating.

This isn’t just about feelings. It’s about retention, productivity, and the health of
your workforce.
​
What Can Employers Do?
Here are 3 strategies companies are using to fight back:
​
  1. Measure It: Use tools like the Work Loneliness Scale to identify disconnected employees before it affects performance.
  2. Build Real Culture: Host team-building events, encourage casual conversations, and create space for authentic connection.
  3. Lead with Empathy: Train managers to check in regularly, assign peer mentors, and help isolated employees feel supported.

Loneliness is no longer a silent struggle. It’s a loud signal that your culture needs
attention — and the smartest companies are already listening!

Have you felt lonely at work, and if so, what effect did it have on you? What do
you think could be done to improve your situation? To join the conversation, click on "Comments" below.

Learn more about creating a habit around masterful communication with
our online learning courses awarded International Gold for Best Hybrid
Learning of 2022
.

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Kindness at Work Isn’t Fluff — It’s Fuel

10/15/2025

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​Kindness isn’t just a feel - good option. It’s a strategic advantage. According to the Harvard Business Review, when leaders treat kindness as a daily responsibility — not a personality trait — teams perform better, trust faster, and stay longer.

 
Here’s how to make kindness concrete:
  1. Make Kindness a Job Requirement: Don’t leave it to chance. Build kindness into leadership expectations, onboarding, and team rituals. It should show up in how meetings are run, how feedback is given, and how decisions are made.
  2. Spell Out What Kindness Looks Like: Vague intentions don’t change behavior. Define specific actions — like listening without interrupting, sharing credit, or checking in after tough conversations. Make it observable and coachable.
  3. Track It Like You Mean It: If you measure engagement, performance, and retention, measure kindness too. Use pulse surveys, peer feedback, and manager reviews to surface patterns and blind spots.
  4. Celebrate It Loudly and Often: Kindness thrives when it’s seen and rewarded. Highlight it in team huddles, shout-outs, and performance reviews. Make it part of your culture’s daily language.
 
Do you consider yourself actively kind in the workplace? Can you offer an example? What effect did it have on you? To join the conversation, click on "comments" below.
 
Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 


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The Leadership Trap: When Helping Holds Everyone Back

10/6/2025

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When leaders become the go-to fixer, they break something bigger: Team trust, ownership, and momentum...

Being supportive is great — but trying to fix everything yourself? That’s a fast track to burnout. When you jump in to solve your team’s problems, you end up clogging decision-making, taking ownership away from your team, and wearing yourself out.

But there’s a better way. Leaders who involve their teams in solving problems together build stronger, more engaged teams — and they don’t have to carry the whole load alone.

In the Harvard Business Review, Elizabeth Lotardo, a leadership coach and author, suggests five simple questions leaders can ask to stay supportive without becoming the go-to fixer:

  1. What have you tried?  
    This encourages team members to take the first step before asking for help. After a while, your team will come to anticipate this question.
  2. What’s getting in your way?  
    Helps identify blockers and patterns that might need attention. Perhaps you, as leader, can remove the obstacle without taking ownership of the entire problem.
  3. What support do you need?
    Do not add “from me.”  Support can come from another leader, a teammate, an adjacent department, or an outside source.
  4. What would you do if you were in my place?
    When you solve every problem your team often does not see the effort involved. Asking this question prompts employees to take some responsibility. 
  5. What’s your next step?
    Keeps momentum going and reinforces ownership.

These questions aren’t just conversation starters — they’re tools to build confidence, clarity, and collaboration.

Are you a reflexive problem-solver, and how can you see the value in giving people the space to work things out themselves? To join the conversation, click "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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Are You Getting Small Talk Wrong?

9/24/2025

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Have you ever noticed that some connections just click — no effort, no awkwardness, just instant ease? Here's how to make that happen more often...

When we meet someone and feel an instant connection, we often attribute it to
our similarities. But according to behavioral scientists, Dr. Maya Rossignac-
Milon and Dr. Erica Boothby, research shows that many of the strongest bonds come less from existing similarity and more from riffing playfully. In these moments, people create a little world that belongs just to them, a process we call “building a shared reality.”

Collaborative riffs are surprisingly central to our mental well-being, say the
authors. They’re the glue that binds us, adds pizazz to our lives and gives us a
sense of feeling understood. Sadly, our culture’s conversational rituals revolve
not around playful co-creation but around exchanging formalities. For example,
the small talk classic: “How was your weekend?” mandates you reply succinctly
and volley the question back. The conversation proceeds predictably, and
although both parties walk away with some trivial information, they remain worlds apart.

Although we think having such conversations is playing it safe, they result in
disconnection. Instead, if these people strayed from the script and riffed off each other, they might begin to feel that buzz of being in sync. “How was your
weekend?” “Good, but I spent way too much time watching parakeets dancing on TikTok.” “Whoa, like … in rhythm?” “Yes! This one guy was the Fred Astaire of
parakeets.”

The authors’ research shows that this sort of riffing pays off. But don’t worry,
riffing doesn’t require being naturally witty. It just means embracing spontaneity and, like any conversational skill, it takes practice.

Can you recall an initial conversation that sparked a deep friendship? What effect did it have on you? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with
our online learning courses awarded International Gold for Best Hybrid
Learning of 2022
.

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