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The Surprising Science Behind Skill-Based Vacations

11/17/2025

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Want to return from vacation sharper and more energized?  It’s not just about the downtime — recharge by learning something new.

Enter the Skill-cation: a getaway built around learning a skill, mastering a challenge, or diving into a creative pursuit. Research shows these kinds of vacations don’t just refresh your body — they reset your mind.

Here’s why skill-cations are gaining serious momentum:
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  • They break the burnout loop: Learning something new forces your brain to shift focus, helping you escape work stress and mental fatigue.
  • They make rest more rewarding: Physical and mental effort during a skill-cation leads to deeper sleep and a stronger sense of relaxation.
  • They boost confidence: You return home with a new skill — and a renewed sense of accomplishment that fuels motivation long after the trip ends.
  • They redefine leisure: Experts say “productive leisure” (like learning, painting, hiking, or volunteering) delivers longer-lasting satisfaction than passive downtime.

Want to feel sharper, more fulfilled, and ready to tackle life when you return? Take a skill-cation — and come back better than ever.


Join us in Bali for our first ever skill-cation!  Recharge with purpose.


Have you ever been on a skill-cation? What effect did it have on you? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.
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The $300 Billion Crisis Hiding in Plain Sight: Workplace Loneliness

10/27/2025

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​Loneliness at work isn’t just a wellness issue. It’s a business threat — and it’s costing companies up to $300 billion a year!

On a national survey of 2,000 employed Americans, Inc.com uncovered some startling statistics:

  • 1 in 4 workers say they have no friends at work.
  • 64% feel lonely on the job.
  • 46% wish they could be closer to their coworkers — and among Gen Z, that number jumps to 60%.

But here’s what really matters to employers:
  • 63% say friendships at work strongly influence whether they stay with their employer.
  • 71% would turn down a higher-paying job if the company culture felt cold or isolating.

This isn’t just about feelings. It’s about retention, productivity, and the health of
your workforce.
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What Can Employers Do?
Here are 3 strategies companies are using to fight back:
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  1. Measure It: Use tools like the Work Loneliness Scale to identify disconnected employees before it affects performance.
  2. Build Real Culture: Host team-building events, encourage casual conversations, and create space for authentic connection.
  3. Lead with Empathy: Train managers to check in regularly, assign peer mentors, and help isolated employees feel supported.

Loneliness is no longer a silent struggle. It’s a loud signal that your culture needs
attention — and the smartest companies are already listening!

Have you felt lonely at work, and if so, what effect did it have on you? What do
you think could be done to improve your situation? To join the conversation, click on "Comments" below.

Learn more about creating a habit around masterful communication with
our online learning courses awarded International Gold for Best Hybrid
Learning of 2022
.

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The Leadership Trap: When Helping Holds Everyone Back

10/6/2025

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When leaders become the go-to fixer, they break something bigger: Team trust, ownership, and momentum...

Being supportive is great — but trying to fix everything yourself? That’s a fast track to burnout. When you jump in to solve your team’s problems, you end up clogging decision-making, taking ownership away from your team, and wearing yourself out.

But there’s a better way. Leaders who involve their teams in solving problems together build stronger, more engaged teams — and they don’t have to carry the whole load alone.

In the Harvard Business Review, Elizabeth Lotardo, a leadership coach and author, suggests five simple questions leaders can ask to stay supportive without becoming the go-to fixer:

  1. What have you tried?  
    This encourages team members to take the first step before asking for help. After a while, your team will come to anticipate this question.
  2. What’s getting in your way?  
    Helps identify blockers and patterns that might need attention. Perhaps you, as leader, can remove the obstacle without taking ownership of the entire problem.
  3. What support do you need?
    Do not add “from me.”  Support can come from another leader, a teammate, an adjacent department, or an outside source.
  4. What would you do if you were in my place?
    When you solve every problem your team often does not see the effort involved. Asking this question prompts employees to take some responsibility. 
  5. What’s your next step?
    Keeps momentum going and reinforces ownership.

These questions aren’t just conversation starters — they’re tools to build confidence, clarity, and collaboration.

Are you a reflexive problem-solver, and how can you see the value in giving people the space to work things out themselves? To join the conversation, click "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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7 Tips for Thriving in Hybrid Work

9/3/2025

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Hybrid work isn’t just a location shift — it’s a mindset shift. The most successful leaders are the ones who set clear expectations, build connection intentionally, and make communication a daily habit.

Hybrid work is becoming more and more of a norm. And the old playbook of managing employees may not work anymore. The Harvard Business Review offers a series of tips to address the new paradigm.

  1. Start with the facts, not feelings: Check the numbers: Are meetings dragging on? Are emails piling up unanswered? Let the data show you what’s really happening.
  2. Set rules everyone can live by: Decide when people need to be “on” and what counts as urgent — then stick to it so no one’s guessing!
  3. Rethink what “good performance” means: It’s not just about output. Reward quick responses, teamwork, and helping others grow.
  4. Make the path to promotion crystal clear: Use 360‑degree feedback to spot leadership potential and show people how to get there.
  5. Create “all‑in” days: Pick regular days when everyone’s in the office together to build energy and connection.
  6. Build relationships on purpose: Onboard in groups, match people with mentors, and make introductions across teams.
  7. Treat communication like a core job: Managers should actively connect people, share updates, and keep the information flowing.

Are you working in hybrid mode, and what tips can you offer? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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Want Loyal Employees? Start Doing This One Thing

8/11/2025

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Curious why some leaders inspire loyalty while others struggle to connect? Discover the subtle power that turns teams into communities — and why your next conversation could change everything!
 
In January 2025, Gallup found employee engagement hit its lowest point in a decade. One data point says only 39% of employees strongly agreed that someone at work cares for them as a person. And findings from the human capital management firm Workhuman show 30% feel “invisible.” Feeling unnoticed is antithetical to engagement and satisfaction at work. 
 
Writing in the Harvard Business Review, Zach Mercurio, author of The Power of Mattering, offers advice for leaders who need to be better noticers:

  • Rushing is a barrier to seeing others. Slow down. Noticing others takes time, but when leaders always hurry, it becomes too easy to cancel a one-on-one meeting, forget to check in on an employee who’s struggling, or connect  with a team member.
  • Check in…in person: Make space for discussing how people are doing, not just what they are doing, in your real-time interactions.
  • Leverage in-between moments: Connections are built incrementally. Use the few minutes before a virtual meeting starts, time on the elevator, or the couple of seconds after wrapping up a phone call.
  • Observe, remember, repeat: When you learn something significant about an employee, jot it down to help your recall. They’ll feel seen when you bring it up in conversation, and you’ll develop a productive habit. 

Do you feel noticed at work, and do you make an effort to make those around you feel acknowledged? To join the conversation, click on "comments" below.
 
Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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How one act of kindness can reshape your team

7/9/2025

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Kindness is quietly going viral in workplaces — and it’s transforming everything...

Stanford psychologist Jamil Zaki has explored a fascinating concept he calls “positive conformity.” Through his research, he discovered that “participants who believed others were more generous became more generous themselves.” Simply put, kindness is contagious — it can ripple through people and even evolve into new expressions along the way.

Bill Taylor, co-founder of Fast Company, shared his thoughts on this idea. He argues that Zaki’s insight, while crucial for improving society, also has transformative potential for companies. Instead of issuing kindness as a “directive,” Taylor suggests treating it like a contagion by creating environments where everyone naturally “catches” it.

One inspiring example comes from the customer service transformation at Mercedes-Benz USA under the leadership of Stephen Cannon, their President and CEO. Cannon recognized that every customer interaction boiled down to a personal encounter — moments where employees could either create unforgettable experiences or deliver a standard, uninspired service. To shift the culture, he championed a grassroots movement to empower employees to go above and beyond for customers.

Here are just two stories that highlight this transformation:
  • A dealer, after finalizing a sale, noticed it was the customer’s birthday. What did they do? They ordered a cake and threw a small celebration when the customer came to pick up their car.
  • Another customer, on her way to her son’s graduation, found herself stranded with a flat tire. When she pulled into a Mercedes dealership in a panic, she learned they didn’t have the right replacement tire in stock. The service manager sprang into action—jacking up a new car from the showroom to remove one of its tires and send the mother on her way.

These moments weren't mandated from the top; they bubbled up from empowered employees who embraced a culture of care. As Taylor eloquently puts it, “You can’t order people to be kind, but you can spark a kindness contagion.”

Now, we’d love to hear from you. Have you witnessed an act of kindness within your organization that inspired others to follow? Share your story by clicking on "comments" below.

And if you’re interested in deepening your skills around high-impact communication, don’t miss our online learning programs — they’re designed to help you create habits that make a difference.


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Influence Through Story Telling: Make Your Message Stick

6/30/2025

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A great story is not just heard; it’s felt. Stories can persuade, convince, and convert. Here are 4 ways to move people to action through storytelling… 

Stories do more than entertain — they persuade. And many successful leaders and entrepreneurs use stories to turn words into impact. For some guidance when it comes to spinning a tale, Will Storrs, journalist and author of A Story is a Deal, shares four storytelling techniques to drive results. 

  1. Make Your Audience the Hero: Your audience must identify with the protagonist or the struggle if you want to persuade them. People engage when they see their own issues reflected. And, as a BBC Storyworks study confirmed, an emotional relationship to a story enhances the listener’s long-term memory.
  2. Keep it Simple: When crafting a story, keep it clear and concise. Avoid jargon and overly-long, abstract descriptions. Reality is complex, but it can be edited for clarity.
  3. Clarify Obstacles and Goals: In a business context the story should have a lesson that relates to a solution offered by your service or product. This encourages belief and prompts action.
  4. Be specific and Concrete: Specifics are memorable because they activate the brain’s visual imagination.

When is the last time you were motivated to action by a story? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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When Should Leaders Be Positive? Timing is Everything.

6/23/2025

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A leader’s positivity at the start of a year or project can have an out-sized impact on team performance ...

It’s no secret that a leader’s positive or negative communication can have a deep impact on how a team performs. Now researchers have studied what effect the timing of positivity might have.

As a study published in Organizational Science showed, timing is everything.  “When leaders expressed a lot of early-term positivity, their employees performed better throughout the year, compared with all other timing (for example expressing more positivity at the mid-point, or end of year, or leaders who were primarily negative at the start).”

Here is the evidence-based advice:
  • Take advantage of early opportunities to be positive. Be enthusiastic about your prospects and ensure that everyone knows why you are glad to be working with them. 
  • The best time for negative feedback might be at the midpoint. The study also revealed that some mid-term correction might inspire your team to go the extra mile…as long as you clarify the steps. Keep in mind that any negative feedback must be fair and substantiated,
  • Some caveats: The findings speak strongly to the timing effects of leaders’ emotional expressions during long-term projects, but less strongly to the timing effects during a meeting or shorter project. Despite this, other research powerfully argues that timing matters when it comes to similar leadership competencies, like expressing gratitude.

Do you recall a leader or coach you worked with whose early positivity inspired you? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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3 Ways to Unlock the Power of Actionable Feedback

6/11/2025

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The responsibility for turning feedback into growth for you and your team falls on you, even when that guidance is vague and unclear…

Vague feedback (“You need to be more strategic” or “You need to improve your communication”) is not only annoying but difficult to act on. Without specifics or concrete examples, you’re left guessing what success looks like and at a loss for what changes to make. 

For multiple reasons, you cannot afford to let vague feedback stand. Writing in the Harvard Business Review, Melody Wilding, executive coach and author of Managing Up, says “The lack of clarity trickles down to affect your team’s priorities, slows decision-making, and creates confusion across the organization.” 

Here are 3 things you can do to manage the vague feedback you receive:
  • Ask better Questions: More specific questions get more specific answers. Instead of, “How am I doing,” try, “What is one thing I could have done differently?”
  • Guide Them Toward Your Goals: If your manager knows what skills you’re working on and why their feedback matters, they’re more likely to provide a thoughtful response.
  • Present Binaries: When you present your manager with two clear options, it enables them to compare. Ask, for example, “Would you prefer I handle the negotiations myself or consult you before the final decision?”

Do you think the feedback you get is specific enough, and, if not, what are you doing about it? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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Beat the Plague of Unclear Communication — Here’s How!

1/27/2025

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Communication is the lifeblood of leadership. So why are millions of employees exasperated and thwarted because of unclear communication from their boss?...

As more employees are working remotely or in hybrid work environments, the need for successful communication has never been greater. Yet, according to a recent report by FlexOS, employees gave their managers a mediocre 7 out of 10 — basically, a C — on managing hybrid and remote teams. Worse, 30 percent said they’re blocked and discouraged by unclear communication from their bosses. 

Writing in the Harvard Business Review, Gleb Tsipursky, CEO of the consultancy Disaster Avoidance Experts and author of seven bestselling books, says, “As a manager, it’s your job to make sure vital information is shared appropriately and clearly, leaving no room for misunderstandings…” His advice:

  • Set expectations up front: Align with your team on the optimal use of various communication platforms. What are the ground rules?
  • Consider creating a “clarity canvas.” When starting a new project, create a set of documents that succinctly outline goals, individual responsibilities, process instructions, and key deadlines. 
  • Make everything accessible. Keep meticulous records of decisions made, meeting minutes, and project statuses in a centralized, digital location accessible to all. 
  • Schedule regular debriefs. After important announcements, it can be valuable to set up debrief meetings with your team. Doing so will help you evaluate how well your people understand and accept the announcements, and will give you the opportunity to clarify and address any questions.

Is your manager organized and thorough in their communication? What might they improve? To join the conversation, click on "comments" below.


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3 Ways To Tell Your Boss That You're Not Engaged

12/2/2024

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Many employees are not engaged at work, but their leaders are often unaware. So what should you do if you know your talents, expertise and interests are being under-utilized?

Writing in the Harvard Business Review, organizational psychologist Lewis Garrad and Tomas Chamorro-Premuzic, Chief Innovation Officer at Manpower Group, offer 3 ways to communicate your dissatisfaction to your boss:

  • “I need your help to reach my full potential”: This highlights that your typical performance, good as it might be, is not your optimal performance. It suggests the best is yet to come. 
  • “Can you help me find a new challenge?”: This captures the importance of learning as a driver of engagement. It shows you do not want to do only what is easy.
  • “I’m not sure this role is a good fit”:  People do best in roles that align with their abilities and values.  This shows you are self-aware enough to want to maximize your contribution.

Have you ever been disengaged enough at work to request help from your boss? What was the result? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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Your Brain on Gratitude: Happy Thanksgiving!

11/25/2024

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Gratitude has consistently been shown to lower stress, reduce pain, boost immunity, and improve blood pressure and heart function. Here’s how to spread gratitude not just on Thanksgiving…but always.​

We recently released a micro learning video series on how to express gratitude so it sticks, and these tools are easy to learn.  Neuroscientist Glen Fox has spent his entire adult life studying gratitude. “Grateful people tend to recover faster from trauma and injury, have better and closer personal relationships and may even just have improved health overall.” Fox did an experiment using brain-imaging scans to map which circuits in the brain become active when we feel grateful.

“We saw that the participants’ ratings of gratitude correlated with activity in a set of brain regions associated with interpersonal bonding and with relief from stress,” he said. To up your conscious gratitude, Fox suggests keeping a gratitude journal. On a regular basis, write down what you are grateful for, even if those things seem mundane. The positive effect is cumulative so it’s a good idea to make this a habit. You can also write letters of gratitude to those who have helped you along your way. Says Fox, “I think that gratitude can be much more like a muscle, like a trained response or a skill that we can develop over time.”

When was the last time you actively expressed gratitude, and how did you feel? To join the conversation, click on "comments" below.

​
Create lifetime communication mastery online, with our virtual programs, awarded International Gold for Best Hybrid Learning of 2022.
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How to Make Conversations Click

9/16/2024

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Research suggests that asking questions that show you're listening is a great way to make conversations click.  Since not all questions are equal, here are 3 tips.
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Conversations help us forge and deepen connections.  And they are essential to our well being.  Sometimes, though, we avoid conversations because we fear they may become tedious, awkward, or even confrontational.  

Writing in the Journal of the American Psychological Association, Zara Abrams notes that one of the best ways to make conversations click is to ask questions.  But be conscious of how you do this:

  • Avoid answering your own questions: Some people believe that asking a question makes their conversation partner feel included. But not waiting for a reply can actually alienate your listener. 
  • Ask follow up questions:  Follow-up questions prove you were paying attention and show your conversation partner that you want to know more.  Speed daters who ask more follow-up questions are more likely to get a second date!  
  • A good conversation has a good rhythm: A conversation can be like a dance.  It might speed up or slow down, and there may be pauses—like in a tango.  Effective listening tends to lead to moments of quiet, and that’s linked to higher satisfaction among participants.  When someone responds too quickly to something very thoughtful or personal, or not quickly enough when you were expecting a spirited back-and-forth, they aren’t "dancing" with you in an enjoyable way.

Do you have a go-to conversational style that works for you?  And what do you do to show you're listening?  To join the conversation, click "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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How Strong is Your Humility Habit?

8/26/2024

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What makes a leader more relatable, more approachable, and more successful?  The surprising answer:  humility

“Strong cultures can only happen when team members feel safe enough to tell one another the truth -- and that starts with leaders being willing to show they're fallible,” writes Jeff Haden in Inc..

Citing numerous research studies, Haden explains why vulnerability and humility are central to strong leadership:

  • A Journal of Social and Clinical Psychology study links humility with an enhanced ability to maintain a positive self-image in the face of adversity or failure.
  • A Self and Identity study links humility with the ability to develop stronger social bonds, helping one benefit from deeper professional relationships.
  • An Organization Science study links humility with seeking self-improvement, helping one continually challenge oneself, learn and grow. 

Humility is a predictor of high performance among leaders.  Employees want to work for a boss who is willing to admit their own weak spots, eager to work to strengthen them, and willing to help others do the same.  In short, a good leader is one who wants to get things done, and knows they can't do it alone.

Do you believe humility is one of your traits?  How has it helped you in the workplace?  How might you strengthen your humility habit?  To join the conversation, click "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 




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How to Ask for Advice

8/5/2024

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Have you ever received "feedback" that’s useless and annoying? Instead of asking for feedback, try asking for advice. 

Feedback is backward looking. It is anchored in past behavior. Writing in the Harvard Business Review, Dr. Amantha Imber, author of Time Wise and host of the podcast How To Work, suggests asking for advice instead. Advice-giving is a form of guidance that leads to thinking about future actions.                                                                                              

Imber offers 4 steps to getting advice that will really help you improve:

  1. Be specific about the type of advice you are seeking. Specifying the category of advice you want will ensure it is most useful.  Ask yourself, “What will really help me get better at solving this problem?” Then, instead of asking, “What do you think of my quarterly numbers?” you could say, “I’ve tried X and Y but I haven’t been able to meet my goal. How do you think I should approach this?”
  2. Show them the way. If you ask people to think about what could help you in the future, the advice you will receive will be more actionable. So, for example, after you give a presentation — even a good one — you could ask, “What changes could I make to improve next time?” 
  3. Give a little nudge.  If someone gives you vague feedback such as “You did great” or “You could do better,” prod further and extract the advice you need. You could say, “What specifically did I do well that I should repeat next time?” or “What is one thing I can do better next time?” 
  4. Ask the right person. You may think that the more points of view you receive, the better. But research shows that an excess of advice from many sources can be confusing. Think hard about the problem or topic you are seeking guidance on and consider who is best placed to give you advice on it.

When was the last time you asked for advice, and how did you do it? To join the conversation, click "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 


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