Learning Products

Be Quiet, Be Heard: The Paradox of Persuasion

Learn the secrets instinctively known to charismatic, persuasive communicators and reap the rewards of stronger relationships and increased influence in every area of life. Click here to read what people are saying about BQBH. Click here to read an excerpt of BQBH.

Communicating effectively is a learned behavior. Virtually anyone can become a more influential and persuasive communicator.

This ground-breaking book reveals concrete methods proven over 35 years of research, teaching, and consulting to address a wide range of communication challenges that organizations and individuals face. Readers learn to raise delicate issues, convince without being overbearing, and to constructively resolve conflict and criticism.

Based on international award-winning research, BE QUIET, BE HEARD rejects canned formulas that leave little room for adaptability. When people attempt to speak using pre-packaged sound bytes, others see right through the one-size-fits-all technique. In lieu of staid formulas, this book offers models that provide flexible guidelines and progressive steps that can be easily adapted to specific communication challenges.

Be Quiet, Be Heard Testimonials

Now available on Audible

Click for Audible

Paperback book
$18.95

Kindle version available on Amazon.
$3.99

Four-disc audio book
$29.95
Narrated by the authors

Download audio book
$9.95
MP3 files
Narrated by the authors - approx. 4.5 hours

Thriving on Conflict

Learn to embrace conflict for major breakthroughs - personally and professional. Whether at work or at home, you can't avoid conflict. It comes with the territory. But conflict isn't the problem – communication is. When managed creatively, conflict encourages constructive candor, stimulates creative problem solving, and increases innovation. To the untrained, however, the destructive consequences of conflict are tension, factionalism, and decreased productivity. Conflict usually hurts, so we avoid it.

Thriving on Conflict™ offers an approach for managing conflict constructively. Instead of dreading conflict situations, you will come to recognize each new episode as an opportunity for major breakthroughs personally and professionally. Using the skills presented here, individuals and organizations will thrive on conflict.

The four-part audio series and mini-workbook assist you in bridging the gap between knowing and doing.

Audio CD
$19.95
Narrated by the authors