Updated BTC Infographic by Glaser & Associates

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HT Infographic 2024 by Glaser & Associates

Published Research

The Glasers have published more than 40 research articles. Here are our favorites.
Click the research article titles to view a description and download the pdf.  ​

BreakThrough Communication® in a Hybrid World: Amplifying Interactive, Experiential Learning

This paper describes the research foundation and instructional design of BreakThrough Communication, an evidence-based hybrid learning enterprise that builds organizational capacity by boosting communication skill in individuals and teams.
Click here (2.1 MB)

LinkedIn: Crafting Presentations That Persuade

Whether creating a presentation to be delivered virtually or in person, the basic principles remain the same. Your goal is to open your audience to the appeal of your ideas —whether it consists of one person, dozens, or hundreds. Your adversaries are boredom and confusion; your allies are the strategies that keep your audience focused, engaged, curious, and ultimately convinced. This article details 6 of those strategic action moves.
Click here (1.1 MB)

LinkedIn: Strengthening Virtual Teams

This article describes 8 research-based strategies to boost the inner fabric of a team and ensure that everyone in a meeting speaks, everyone feels heard and understood, and everyone is committed to the solutions that come forward.
Click here (1.1 MB)

LinkedIn: Deepen Connections at Home and at Work

This article details five evidence-based, micro-communication behaviors to strengthen your communication with work teams, family members, and friends.
Click here (1.1 MB)

Upstream Feedback: Unlocking the Power of Employee Engagement

The higher a person’s position in an organization, the less they hear information central to improving individual and organizational performance. This paper describes a novel Upstream Feedback program developed to address and positively transform this dynamic. In separate sessions, employees learn how to provide candid feedback that managers receive as kind and helpful, while managers learn to receive that feedback with power listening and systematic follow through.
Click here (1.1 MB)

Communication Quarterly: Rhetorical Criticism of Interpersonal Discourse: An Exploratory Study

This study demonstrates how rhetorical criticism can be utilized to clarify the rhetorical nature of interpersonal discourse. Bitzer’s situational theory, Bormann’s fantasy theme analysis, and Arnold’s criticism of oral rhetoric are synthesized to explain the nature and form of selected portions of taped and transcribed interpersonal dialogue.
Click here (1.1 MB)

Communication Education: Oral Communication Apprehension and Avoidance: The Current Status of Treatment Research

Since 1965, considerable research in the field of speech communication has focused on cross-situational anxiety and avoidance of oral communication. Research has been conducted under a variety of labels: reticence, communication apprehension, shyness, social anxiety, unwillingness to communicate. Some researchers specify fear, anxiety, and apprehension about communicating as the central focus; others identify the problem as related to inadequate communication skills.
Click here (3.73 MB)

Communication Research: Conversational Skills Instruction for Communication Apprehension and Avoidance: Evaluation of a Treatment Program

This article describes and evaluates a conversational skills program designed for apprehensive communicators. Subjects were initially assessed on a variety of measures: questionnaires, behavioral samples, peer ratings, and self-monitoring. They were then randomly assigned to either Immediate Treatment or a Self-Monitor-Delay condition. After the Immediate Treatment group completed the program, both groups were assessed again. Comparisons revealed differences between the control and treatment group in subjects’ comfort, social behavior, and impact on others.
Click here (2.35 MB)

Journal of Behavioral Assessment: The Relevance of Specific Conversational Behaviors to Ratings of Social Skill: An Experimental Analysis

The search for specific conversational skill deficits among socially anxious people has been difficult. It has not been hard to show that persons who identify themselves as socially anxious or who date infrequently evaluate their social interactions negatively. But it has been considerably harder to pinpoint the social behaviors that these people may lack. This is true despite the fact that behavioral coders, confederates, and naïve subjects often rate such individuals more negatively on social skill ratings.
Click here (838 KB)

Communication Education: Interpersonal Communication Instruction: A Behavioral Competency Approach

Teaching interpersonal communication fundamentals leads to an inevitable question: what is the essence of course content, and how can instructional procedures increase the likelihood that this material will have an impact on the communicative lives of students outside of the classroom? A behavioral competency approach involves students in active observation of their interpersonal behavior and guides them toward development and implementation of change in situations that are most critical to them.
Click here (311 KB)

Oregon Business: Making Involvement Work

In a nationwide survey of employees, the Survey Research Center of the University if Michigan found 36% of its respondents believed their skills were underused by their employers. Another 32% felt over-educated for their jobs. Over half were concerned about lack of control over their work and working conditions. 48% thought they should have more say in running the companies that employed them. Generally, employee participation programs fail for one or more reasons.
Click here (526 KB)

Journal of Behavioral Assessment: Multi-method Assessment of Socially Anxious and Socially Nonanxious Women

Socially anxious and socially nonanxious women were compared using self-report measures, peer ratings, laboratory social interactions, and self-monitoring of in vivo social behavior. Multivariate analysis indicated significant differences between subject groups within each assessment domain, thus supporting models of social anxiety that posit the relevance of self-evaluation processes and overt behavior. The socially anxious women described themselves as more apprehensive in social situations, less assertive, and more depressed than the nonanxious women. Peers in the subjects’ natural environment, the laboratory interaction confederates, and behavioral coders all rated the socially anxious subjects as less socially adequate.
Click here (1.2 MB)

Management Communication Quarterly: Measuring and Interpreting Organizational Culture

This article offers a triangulation approach to the study of organizational culture by employing reliably coded interviews to help interpret and place in context the results of statistical analyses from a standardized survey questionnaire. Subjects were 195 employees representing every level and division in a large department. All 195 subjects completed the Organizational Culture Survey and 91 Subjects participated in 45-minute critical incident interviews designed to elicit subjects’ interpretations of organizational events. From the analyses of these data emerges a description of the organization’s culture.
Click here (1.76 MB)

Group and Organization Management: Moving Toward Participation and Involvement: Managing and Measuring Organizational Culture

This article describes a communication intervention program designed to change the culture of an organization from hierarchical and authoritarian to participative and involved. This cultural shift is then measured through a triangulation approach. Specifically, questionnaires, interview data, and direct observation were combined to study the areas of cultural change. Results suggest that the organization changed significantly in the following dimensions: Information flow, involvement, morale, and meetings. Specific implications for management practices are discussed.
Click here (2.8 MB)

Family Business: Watch Your Language

Families and fortunes have been torn asunder by what family members say to each other and how they say it. Test yourself on these four case examples of family business conversations.
Click here (1.12 MB)

Management Communication Quarterly: Teamwork and Communication – A 3-Year Case Study of Change

Throughout the past two decades, many organizations have grown to realize that employee involvement and participation are crucial to their productivity and survival. Involvement strategies and employee participation programs continue to proliferate. Organizations are bringing employees together in teams to offer input and suggestions about their work. Organizational leaders are coming to realize that valuing employee input and supporting a team approach are not enough to create a participative organization. A new job skill is being required of employees from line workers to executives: the ability to work cooperatively and productively in teams.
Click here (1.24 MB)

Winner of International Association of Business Communication research award: Transforming Organizational Communication: Changing How People Resolve Conflict and Solve Problems

One of the greatest challenges facing today’s organizations is how to develop a collaborative and participative environment where team members can move through conflict to reach consensus and solve complex problems collaboratively. In order for teams to function effectively, they need to be taught problem solving and decision-making skills to address work issues, and interpersonal communication skills to work effectively as a team.
Click here (2.41 MB)

Organizational Culture Research

We are honored to have researchers from around the globe select our OCS to measure culture.

​“In my dissertation research , I utilize the Organizational Culture Survey (OCS) developed by Glaser, Zamanou, and Hacker (1987) to assess organizational culture among registered nurses.  The OCS is the preferred tool due to its established nature, comprehensive assessment, robust psychometrics, relevance to the research purpose, and its capacity to facilitate a deeper understanding of organizational culture within the context of my study."

- Supalak Choeychom, Thailand

​"I am writing to provide you with an update on the progress of my Ph.D. research project, which focuses on the "Effect of Organizational Culture on Employee Turnover Intention in Selected Firms in Bangladesh: An Assessment of the Role of Psychological Empowerment and Organizational Citizenship Behaviour." Your support in granting me permission to use your "Organizational Culture Survey Scale" has played a pivotal role in advancing my study, and for that, I am immensely grateful."

- Akhund Ahammad Shamsul Alam, Bangladesh

The study is a mixed-method exploratory study aimed at understanding the context for integrating community health workers into palliative care teams.  The Organization Culture Study (OCS) is used along with an implementation climate scale to help describe the organizational contexts for implementation and identify potential implementation strategies. The study population is current providers and advocates working in palliative care and data collection methods are an online Qualtrics survey and focus groups.
 
- Angela Kroeze Visser, USA

My dissertation topic is "Transformational leadership, organizational culture and organizational citizenship behaviour among the employees" which is a quantitative study on 150 samples.

- Simi Saphira, India

My dissertation topic is " The role of transformational leadership style in organizational culture: case study of private or public sector in ICT (or banking sector)". I found your OCS to use for my research including survey and interviews. I will use surveys in transformational leadership style and organizational culture.

- Daniel Del, Germany

I am  graduate student attending İstanbul Sabahattin Zaim Üniversity educational institution in Turkey. My supervisor is Assistant Prof. Dr. Yusuf ALPAYDIN. We are studying examining organizational culture in religious vocational middle school located in religious vocational high school and separate middle school. I would like to use your organizational culture survey giving your reference in my thesis.

 - Ibrahim Erdem, Turkey

Today, I would like to let you know that I recently published a paper using your OCS scale in a survey conducted at Japanese national
research institutions. As is shown in our paper, I believe your OCS scale also successfully captured organizational culture for scientific project teams in Japanese research institutions!

- Dr. Naoko Kato-Nitta, Japan

I am a doctoral candidate at Chung-Ang University, Department of Nursing in Seoul, Korea and conducting my dissertation research on the structural equation model of organizational health in clinical nurses based on the Culture-Work-Health model. The purpose of this study is to exam the relationships among organizational culture, presenteeism, burnout, and quality of work life in clinical nurses.

- Mi Ki Kim, Korea

Thank you very much for allowing me to use your Organizational Culture Survey for my thesis. Research Title: The Relationship of Organizational Culture and Employee Engagement Among ay Administrators and Staff of School A. 

- Mary Grace Sandajan, Manila Philippines 

Thank you for allowing the use of the Organizational Culture Survey (Glaser et al., 1987).  My dissertation applied social exchange theory to assess organizational culture as a mediating variable in the relationship between leadership and employee turnover intention.  The survey identified employees’ perspectives of their organization’s overall culture and deemed appropriate for the study with a Cronbach Alpha of 0.969.  The study’s findings suggested that leadership through organizational culture impacts employee turnover intention.

- Manuela Suslik PhD, USA

For my dissertation, I will be looking at the relationship between organizational factors (i.e. culture & leadership style) and workers’ perceived experiences of workplace microaggressions within human service organizations.  I also will explore whether supervision is a moderating variable.  I plan to operationalize organizational culture with the Organizational Culture Survey (OCS).  

- Natalie Brooks Wilson Ph.D., LCSW-R, ECMH-E®, USA

The project seeks to determine the impact of an educational intervention about the requirements for intensive care unit nurses to engage in the professional advancement program at Long Beach Medical Center in Long Beach, California on their

• perceived organizational culture,
• work engagement, and
• three- and six-month retention.

- Heidi Salzgeber, USA

I'm a Grand Canyon University Doctoral Student who is seeking to conduct a correlational predictive study to determine if and to what extent teamwork/conflict,   supervision, climate/morale, workflow, involvement and meetings predict retention amongst social workers.

- Era Dearmon, USA


I have been doing research on employee perception of Organizational Culture in their company, using your OCS (Organizational Culture Survey). This scale will adapted into Indonesian and will only be used for research purpose.

- Arinda Desideria, Indonesia

I'm doing research about implementation of Organizational Culture. I will use your Organizational Culture Survey (OCS) as a measuring instrument in my research and adapt it to Indonesian.

- Tiara Puspa Salsabila, Indonesia

I am doing research on dark personality traits, workplace outcomes and the role of organizational culture. 
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- Maria Jameel, Pakistan

My research seeks to determine what factors increase a professional's sense of organizational belonging and whether these factors will increase the professional's job satisfaction and intention to remain in their current role. I seek to use the Organizational Culture Survey (OCS) as part of a mixed-methods, exploratory survey to measure participants' experience of their organization's culture and whether that correlates to their sense of organizational belonging and intent to stay in their current role. 

- Keena Denise Gilbert, USA

 I intend to utilize an Organizational Culture Survey (OCS) to assess the organizational culture of Korean workers in the UAE. This will help me examine the impact of organizational culture on depression and underscore the importance of positive organizational culture.

​- Hye Mi Lee, Korea

I am a doctoral candidate from Louisiana State University Shreveport, writing about my dissertation tentatively titled To Lead and Serve: The Mediating Effects of Organizational Culture on The Relationship Between Servant Leadership and Staff Self-Efficacy and Intent to Stay in Nonprofit Organizations under the direction of my dissertation committee.

​- Ken Peters and Keith E. Gunuskey, USA