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Speaking Up In Meetings

9/24/2019

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In many organizations, leadership readiness is measured in part by what people say in meetings. Allison Shapira, who teaches “The Arts of Communication” at the Harvard Kennedy School, contends that, “How we speak off the cuff can have a bigger impact on our career trajectory than our presentations or speeches, because every single day we have an opportunity to make an impact.”   (Tweet it!)

Writing in the Harvard Business Review, Shapira offers three strategies for speaking up effectively:

  • Prepare a few bullet points in advance: Don't wait for inspiration to hit in the moment.

  • Ask, “Why me?”: Ask yourself, why do you care about what you do and about your organization? The answers will help you connect with a sense of purpose and build your confidence.

  • Pause and breathe: Doing so will calm you and strengthen your voice so you can “speak with the full weight of your conviction.”

But, warns Shapira, there are situations where speaking up is not the right course. Don't speak to show off, or if your comments would be better received in a one-on-one situation, or if you are trying to empower someone else on your team to contribute. 
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Are you reluctant to speak up in meetings unless you are formally presenting? Have you tried any of these techniques? To join the conversation, click "comments" above.

If you would like to learn more about creating a habit around masterful communication, check out our online learning programs. 

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Cultivating Charisma

9/17/2019

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We know certain people seem personally magnetic. We say they are charismatic, yet charisma itself is hard to quantify. A recent New York Times article cites Olivia Fox Cabane, author of the book The Charisma Myth, who boils charismatic behavior down to three pillars.



  • Presence involves being in the moment. Those who are charismatic are capable of offering others their full attention.
  • Power, in the interpersonal sense, is not about status but about self-confidence. Charismatic individuals believe their “skills and passions are valuable and interesting to others.”
  • Warmth is the ability to radiate kindness and acceptance (It’s hard to fake, but picturing someone you genuinely care for can help you exude this quality).

If this sounds like a tough trifecta to cultivate, keep this in mind: “The most charismatic people you know on a personal level have generally achieved a high level of success in only one, or perhaps two, of these traits. A rare few, though, show a mastery of all three.”

If you're looking for a starting point to cultivate charisma, John Antonakis, a professor of organizational behavior at the University of Lausanne in Switzerland, suggests storytelling. (Tweet it!)  The most magnetic people in a room, he says, are those who use anecdotes and analogies, embellishing points with facial gestures, energetic body language and vocal inflections. There is nothing like a good story, well told, to keep people engaged.

What traits do the most charismatic people you know share? To join the conversation, click "comments" above.
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If you would like to learn more about creating a habit around masterful communication, check out our online learning programs. 

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The Ancient Art of Persuasion

9/10/2019

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In the modern world, persuasion is an integral business skill—for entrepreneurs, salespeople, job candidates, politicians, and leaders of people and projects. We have long said that one of the greatest masters of the art of persuasion lived thousands of years ago. 

The great Aristotle shared his secrets in his classic Rhetoric. And recently, Harvard instructor Carmine Gallo, author of Five Stars: The Communication Secrets to Get from Good to Great, summarized a number of them in the Harvard Business Review:
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  • Character is Credibility: Aristotle believed if a speaker’s actions failed to back their words, they’d lose credibility and weaken their influence.   (Tweet it!)
 
  • Lead with Logic: Use statistics, examples, and testimony from authority to form a rational argument and explain what’s in it for your audience.
 
  • Emotion is Essential: People are moved to action based on how a speaker makes them feel. People don’t care what you know until they know that you care. 
 
  • Master the Metaphor: Analogies and metaphors make abstract ideas concrete by comparing them to something familiar to your audience. 
 
  • Be Brief: Aristotle recognized there’s a limit to how much information any of us can absorb and retain. He said an argument should be made “as compactly and in as few words as possible.”

Whether or not you are familiar with Aristotle, do you find you use any of these techniques when you try to persuade? Which do you find most effective? To join the conversation, click "comments" above.
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If you would like to learn more about creating a habit around masterful communication, check out our online learning programs. 

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Handling Personal Questions at Work

9/3/2019

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​The social component of any new job is important. And research shows that building camaraderie at work can promote health and harmony. However, it can be tricky to navigate personal questions from new co-workers. Writing in The New York Times Allie Volpe notes that even “seemingly innocuous icebreakers, can have an impact on how your colleagues perceive you.” Some advice from experts:

  • Avoid gossip: If someone asks how you feel about a co-worker, confine your answer to the professional and be aware that sharing downside comments can put you in the danger zone.  (Tweet it!)

  • Answering questions about your age. Although questions like “When did you graduate?” offer a backdoor, it’s always an option to stress your experience with specifics.

  • Be careful with social media: If a co-worker asks to connect, remember some personal updates you share with close friends on Facebook or Instagram may not be office-appropriate. Politely suggest colleagues connect with you on LinkedIn…or keep your personal social media updates work friendly. 

  • Socialize if invited. If possible, say yes if asked to join in for happy hour or a group lunch. If you don’t, such invitations may dry up.

How do you handle personal queries on the job? Have you ever had to creatively dodge an inappropriate question? To join the conversation, click "comments" above.
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If you would like to learn more about creating a habit around masterful communication, check out our online learning programs.  

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