 Few of us like confrontation, and having to confront an underperforming employee about their performance can be a daunting prospect. Writing in the Harvard Business Review global CEO coach Sabina Nawaz offers some guidelines to de-pressurize this difficult situation:
Have you ever had to confront an underperforming employee? Did your talk lead to productive change? To join the conversation, click "comments" above. If you would like to learn more about creating a habit around masterful communication, check out our online learning programs.
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 When journalist Kate Murphy was writing her book, You’re Not Listening: What You're Missing and Why It Matters, few people she asked could define what it meant to be a good listener—but they did know how a bad listener behaved: interrupting, checking their phones, responding in a self-involved way. “The sad truth,” she says, "is that people have more experience being cut off, ignored and misunderstood than heard to their satisfaction”.
How to reclaim the lost art of listening? After years studying the neuroscience, psychology and sociology of listening, as well as consulting numerous professional listeners (including a C.I.A. agent, focus group moderator, radio producer, priest, and bartender), Murphy “discovered that listening goes beyond simply hearing what people say. It also involves paying attention to how they say it and what they do while they are saying it, in what context, and how what they say resonates within you.” Some pointers:
Good listening has many rewards. Your relationships will be stronger, you will gain more knowledge, and you will certainly have more interesting conversations. Do you consider yourself a good listener? How do you keep your attention focused on your conversation partner? To join the conversation, click "comments" above. If you would like to learn more about creating a habit around masterful communication, check out our online learning programs.  Human beings have a fundamental need to belong; yet 40 percent of us say we feel isolated at work. To better understand this basic need to belong, the career and life coaching platform BetterUp conducted research to investigate the role of belonging at work and “the outsized consequences of its absence”. Here’s what the research showed:
Organizations are not powerless in the face of exclusion, but leadership must ensure that recruiting for diversity is not an end in itself. To ensure that no one feels left out, regular feedback should be solicited and attended to. Have you ever felt excluded at work? What have you done to make others feel they belong? To join the conversation, click "comments" above. If you would like to learn more about creating a habit around masterful communication, check out our online learning programs.  Every movie started with a logline, a one or two line synopsis to grab the attention of studio executives. For Jaws, it was: A police chief, with a phobia for open water, battles a gigantic shark with an appetite for swimmers and boat captains, in spite of a greedy town council who demands that the beach stay open.
Every business proposal should similarly be able to be summed up in a “grabber” elevator pitch – so-called because it could be delivered in a brief ride between floors, or in any situation where someone first asks, “What does your product or company do?” Take the pitch for Google’s original startup: Google organizes the world’s information and makes it universally accessible. Harvard Graduate School of Design Instructor Carmine Gallo, author of Five Stars: The Communication Secrets to get from Good to Great, offers guidelines for crafting a clear, concise pitch that captivates:
What is your process for coming up with an elevator pitch? Does your entire team use the same message? To join the conversation, click "comments" above. If you would like to learn more about creating a habit around masterful communication, check out our online learning programs. |
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