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Your Brain on Gratitude: Happy Thanksgiving 2025!

11/25/2025

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Gratitude has consistently been shown to lower stress, reduce pain, boost immunity, and improve blood pressure and heart function. Here’s how to spread gratitude not just on Thanksgiving…but always.​

We released a micro learning video series on how to express gratitude so it sticks, and these tools are easy to learn.  Neuroscientist Glen Fox has spent his entire adult life studying gratitude. “Grateful people tend to recover faster from trauma and injury, have better and closer personal relationships and may even just have improved health overall.” Fox did an experiment using brain-imaging scans to map which circuits in the brain become active when we feel grateful.

“We saw that the participants’ ratings of gratitude correlated with activity in a set of brain regions associated with interpersonal bonding and with relief from stress,” he said. To up your conscious gratitude, Fox suggests keeping a gratitude journal. On a regular basis, write down what you are grateful for, even if those things seem mundane. The positive effect is cumulative so it’s a good idea to make this a habit. You can also write letters of gratitude to those who have helped you along your way. Says Fox, “I think that gratitude can be much more like a muscle, like a trained response or a skill that we can develop over time.”

When was the last time you actively expressed gratitude, and how did you feel? To join the conversation, click on "comments" below -- we would love to hear from you!

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The $300 Billion Crisis Hiding in Plain Sight: Workplace Loneliness

10/27/2025

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​Loneliness at work isn’t just a wellness issue. It’s a business threat — and it’s costing companies up to $300 billion a year!

On a national survey of 2,000 employed Americans, Inc.com uncovered some startling statistics:

  • 1 in 4 workers say they have no friends at work.
  • 64% feel lonely on the job.
  • 46% wish they could be closer to their coworkers — and among Gen Z, that number jumps to 60%.

But here’s what really matters to employers:
  • 63% say friendships at work strongly influence whether they stay with their employer.
  • 71% would turn down a higher-paying job if the company culture felt cold or isolating.

This isn’t just about feelings. It’s about retention, productivity, and the health of
your workforce.
​
What Can Employers Do?
Here are 3 strategies companies are using to fight back:
​
  1. Measure It: Use tools like the Work Loneliness Scale to identify disconnected employees before it affects performance.
  2. Build Real Culture: Host team-building events, encourage casual conversations, and create space for authentic connection.
  3. Lead with Empathy: Train managers to check in regularly, assign peer mentors, and help isolated employees feel supported.

Loneliness is no longer a silent struggle. It’s a loud signal that your culture needs
attention — and the smartest companies are already listening!

Have you felt lonely at work, and if so, what effect did it have on you? What do
you think could be done to improve your situation? To join the conversation, click on "Comments" below.

Learn more about creating a habit around masterful communication with
our online learning courses awarded International Gold for Best Hybrid
Learning of 2022
.

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The Leadership Trap: When Helping Holds Everyone Back

10/6/2025

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When leaders become the go-to fixer, they break something bigger: Team trust, ownership, and momentum...

Being supportive is great — but trying to fix everything yourself? That’s a fast track to burnout. When you jump in to solve your team’s problems, you end up clogging decision-making, taking ownership away from your team, and wearing yourself out.

But there’s a better way. Leaders who involve their teams in solving problems together build stronger, more engaged teams — and they don’t have to carry the whole load alone.

In the Harvard Business Review, Elizabeth Lotardo, a leadership coach and author, suggests five simple questions leaders can ask to stay supportive without becoming the go-to fixer:

  1. What have you tried?  
    This encourages team members to take the first step before asking for help. After a while, your team will come to anticipate this question.
  2. What’s getting in your way?  
    Helps identify blockers and patterns that might need attention. Perhaps you, as leader, can remove the obstacle without taking ownership of the entire problem.
  3. What support do you need?
    Do not add “from me.”  Support can come from another leader, a teammate, an adjacent department, or an outside source.
  4. What would you do if you were in my place?
    When you solve every problem your team often does not see the effort involved. Asking this question prompts employees to take some responsibility. 
  5. What’s your next step?
    Keeps momentum going and reinforces ownership.

These questions aren’t just conversation starters — they’re tools to build confidence, clarity, and collaboration.

Are you a reflexive problem-solver, and how can you see the value in giving people the space to work things out themselves? To join the conversation, click "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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7 Tips for Thriving in Hybrid Work

9/3/2025

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Hybrid work isn’t just a location shift — it’s a mindset shift. The most successful leaders are the ones who set clear expectations, build connection intentionally, and make communication a daily habit.

Hybrid work is becoming more and more of a norm. And the old playbook of managing employees may not work anymore. The Harvard Business Review offers a series of tips to address the new paradigm.

  1. Start with the facts, not feelings: Check the numbers: Are meetings dragging on? Are emails piling up unanswered? Let the data show you what’s really happening.
  2. Set rules everyone can live by: Decide when people need to be “on” and what counts as urgent — then stick to it so no one’s guessing!
  3. Rethink what “good performance” means: It’s not just about output. Reward quick responses, teamwork, and helping others grow.
  4. Make the path to promotion crystal clear: Use 360‑degree feedback to spot leadership potential and show people how to get there.
  5. Create “all‑in” days: Pick regular days when everyone’s in the office together to build energy and connection.
  6. Build relationships on purpose: Onboard in groups, match people with mentors, and make introductions across teams.
  7. Treat communication like a core job: Managers should actively connect people, share updates, and keep the information flowing.

Are you working in hybrid mode, and what tips can you offer? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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Unlock Game-Changing Coaching To Inspire and Drive Results

5/21/2025

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Coaching goes beyond feedback — it builds confident, creative problem-solvers who take initiative and tackle challenges head-on.  Choose among these 4 approaches to unlock potential and drive innovation…

Effective coaching is all about balance — knowing when to guide and when to step back.  In the Harvard Business Review, Ruchira Chaudhary of TrueNorth Consulting, outlines four key coaching styles within a "push" and "pull" framework.  Your choice depends on your expertise, the task at hand, and the experience level of the person you're coaching.

  1. Telling (High Push, Low Pull): This style is instructive.  The manager draws on their experience and knowledge to direct the employee toward meeting their goal.  It is most suitable when an individual requires considerable oversight, is attempting something new, or is in a situation that requires urgent action. But be aware that if you overdo this style, you will be micromanaging.
  2. Hands off (Low Push, Low Pull): Here the coach acts as an advisor and gives the employee considerable latitude — along with necessary tools and support.  Use this with experienced, motivated employees, but be sure to have checks in place such as regular “catch-ups.”
  3. Asking/Listening (High Pull, Low Push): This involves asking open-ended questions, such as “What are some alternatives you’re considering?” and “What do you think is the best approach to this problem?”  This style is great for coaching those on the path to leadership. 
  4. Collaborating (High Push, High Pull): A cross between traditional coaching and mentoring, this style is the “sweet spot” of coaching.  It fosters self-awareness and empowers the employee to make the eventual decision, after taking all factors into consideration.

Which coaching style do you employ most? How might you expand your approach to coaching? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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3 Ways To Tell Your Boss That You're Not Engaged

12/2/2024

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Many employees are not engaged at work, but their leaders are often unaware. So what should you do if you know your talents, expertise and interests are being under-utilized?

Writing in the Harvard Business Review, organizational psychologist Lewis Garrad and Tomas Chamorro-Premuzic, Chief Innovation Officer at Manpower Group, offer 3 ways to communicate your dissatisfaction to your boss:

  • “I need your help to reach my full potential”: This highlights that your typical performance, good as it might be, is not your optimal performance. It suggests the best is yet to come. 
  • “Can you help me find a new challenge?”: This captures the importance of learning as a driver of engagement. It shows you do not want to do only what is easy.
  • “I’m not sure this role is a good fit”:  People do best in roles that align with their abilities and values.  This shows you are self-aware enough to want to maximize your contribution.

Have you ever been disengaged enough at work to request help from your boss? What was the result? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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Is Your “Out of Office Reply” Creating More Work?

11/4/2024

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If your out-of-office email reply suggests that you will get back to everyone…as soon as you return…it may be time to make a big change.

The number of emails sent daily has increased 34 percent since 2017. When you are on PTO, you might welcome relief from all these messages. But does your Out of Office reply make promises you shouldn’t have to keep—like, “I will get back to you as soon as I return”? Making good on this pledge might require superhuman powers, not to mention being a waste of your valuable post vacation time. 

Writing in the Wall Street Journal, reporter Elizabeth Bernstein found some great examples of a more creative approach:

  • Barry Ritholtz, chief investment officer of the New York wealth-management firm that bears his name, stated in his recent out-of-office message that he was in Maine and, “During this time, I will …not [be] checking emails, avoiding texts, ignoring Slack, letting calls go to voicemail, off the grid, and generally unreachable. As such, my auto-responder is, well, auto-responding.”
  • In his standard out-of-office message, Peter Harrison explains that he is “out on PTO” and won’t be checking email. Then he encourages the recipient to follow his lead. “By doing so, you will help foster a workplace that is people first, respects paid time off, promotes balance, and dismantles always-on culture,”
  • Andrew Riesen, 33, co-founder of a Seattle start up, was on paternity leave and his out-of-office message stated that he likely wouldn’t respond to emails during his six-to-eight-week paternity leave. “There’s nothing so important that it needs to take precedence over our new little one,” he wrote. He also said he wouldn’t be checking a pile of emails” immediately when he got back.

If these replies serve their purpose, your time off may actually be your time. And returning to work, won’t be an exhausting struggle. 

What does your Out of Office Reply say, and do you feel inclined to change it? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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5 Ways to Stop Workplace Bullying

10/28/2024

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Workplace bullying is real…and painful, too often leading to stress, burnout, and worse.  Here are 5 actions to stop it.
​
Research from the Workplace Bullying Institute indicates that 30 percent of employees experience workplace bullying at some point, and of those targeted, 67% are at risk of losing their job. 

Bullying goes beyond incivility, writes Professor Jason Walker, a contributor to Forbes.  “It is calculated and deliberately aimed at causing harm.”  Its targets are often highly valued, competent employees who prefer to avoid conflict.  So, what can you do if you are a target?  
Walker advises the following actions.

5 Actions To Stop Workplace Bullying:
  1. Maintain emotional control:  Avoid reacting to provocation.  Step away, compose yourself, and consciously create your response.
  2. De-escalate conflicts: Use respectful language to request the bully stop their behavior.  If things escalate, engage your supervisor.
  3. Reach out to colleagues for support:  Confide in trusted co-workers.  They can help you to figure out how to respond to the bully and even serve as witnesses if necessary.
  4. Keep records:  Document all details of bullying incidents.  Include time, date, and who was around.
  5. Take care of yourself:  Prioritize your mental and emotional well-being.  Engage in activities that help you reduce stress. 

Have you experienced workplace bullying and how did you cope? To join the conversation, click on "comments" on below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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When You’re the Subject of Gossip

10/21/2024

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At the heart of gossip is someone else’s pain.  Here are 4 actions to take if that someone is you… 

Once a rumor takes hold in the workplace, it is hard to stop.  Writing in Inc., Mary Wright, of California Employment Law Advice and Counsel, enumerates steps to take if you are the brunt of office gossip.

4 Actions To Take If You're The Subject of Gossip

  1. Get the facts:  Determine exactly what story is being told.
  2. Accept the truth:  If you genuinely made some sort of mistake or mishandled yourself, acknowledge what you did and commit to not repeating the mistake.
  3. Seek support from those with accurate information:  If the gossip is false, who besides you knows the truth? If it is a big deal and harmful to your reputation, see if they’re willing to support you publicly. If it is less important, ask your manager or colleague to deny the rumor when they hear it and counter with a positive comment.
  4. Confront the gossip: If you know who is spreading false words about you, go to the source.  Be direct.  Tell them you heard the rumor and were told that they are the source.  If their story is false, explain how.  If true but harmful, explain how you are addressing the problem with colleagues or managers.  

Contrary to popular belief, most people feel guilty (some less than others) about spreading false or harmful stories about colleagues.  Confrontation will usually get those people to stop talking – at least stop talking about you.

Have you ever been the subject of hurtful gossip, and how did you deal with it?  To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 


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How to Make Conversations Click

9/16/2024

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Research suggests that asking questions that show you're listening is a great way to make conversations click.  Since not all questions are equal, here are 3 tips.
​
Conversations help us forge and deepen connections.  And they are essential to our well being.  Sometimes, though, we avoid conversations because we fear they may become tedious, awkward, or even confrontational.  

Writing in the Journal of the American Psychological Association, Zara Abrams notes that one of the best ways to make conversations click is to ask questions.  But be conscious of how you do this:

  • Avoid answering your own questions: Some people believe that asking a question makes their conversation partner feel included. But not waiting for a reply can actually alienate your listener. 
  • Ask follow up questions:  Follow-up questions prove you were paying attention and show your conversation partner that you want to know more.  Speed daters who ask more follow-up questions are more likely to get a second date!  
  • A good conversation has a good rhythm: A conversation can be like a dance.  It might speed up or slow down, and there may be pauses—like in a tango.  Effective listening tends to lead to moments of quiet, and that’s linked to higher satisfaction among participants.  When someone responds too quickly to something very thoughtful or personal, or not quickly enough when you were expecting a spirited back-and-forth, they aren’t "dancing" with you in an enjoyable way.

Do you have a go-to conversational style that works for you?  And what do you do to show you're listening?  To join the conversation, click "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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Should You Text Before You Call?

7/29/2024

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Do you find unplanned phone calls delightful surprises or bothersome intrusions?  Is it fine to call someone spontaneously, or is it impolite to call without texting first?  Phone call etiquette has never been more complicated, and it is dividing friends, families and co-workers! 

According to The Wall Street Journal, the debate is raging.  The more entrenched texting becomes, the more people find a phone call without warning, unacceptable.  Yet others find the phone-call-phobic to be rigid and even ridiculous, claiming that phone calls are never  “unannounced” — the ringing is the announcement, aided by caller ID.

Although exceptions exist, attitudes toward phone calls tend to cluster generationally.  Those who grew up with landlines tend to see no problems with spontaneous calls.  But those who have been texting since high school, or earlier, feel differently.  Preference for text messaging is highest among those 18 to 24, followed by those 25 to 34, according to a December survey from YouGov.  Among 2,000 white-collar professionals surveyed by recruiting firm Robert Walters in March, a mere 16% of those who are Gen Z (born between 1997-2012) thought the phone was a productive form of professional communication. They use Zoom, Slack, email or text with ease, but they’re far less likely to make or answer a phone call. 

So, what should you do?  If you have the urge to call, consider factors such as the relationship you have with the person and whether they have expressed a preference about how to communicate.  And you might want to react differently to an unannounced phone call from a salesperson than a relative.

Do you prefer to be texted before someone calls you, and do you do the same for others? To join the conversation, click "comments" below. 

​
Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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4 Secrets to Criticizing Gen Z

7/15/2024

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Gen Z can take criticism, but if you deliver it the wrong way, they might leave to find a workplace that connects with them better.

Gen Z, the generation born between 1997 and 2012, is not composed of the sensitive “snowflakes” some say it is. Writing in The Washington Post, technology reporter Danielle April says, “Your youngest colleagues may be the newest to the workplace, but they have clear expectations about how they would like to receive feedback: It should be timely, collaborative, empathetic and balanced.”

Experts who study the multigenerational workforce say things go awry when managers critique younger workers in ways that unintentionally alienate or discourage them. For example, it is often counterproductive to focus solely on what went wrong, fix their mistakes without a conversation, or deny them a chance to explain. Used to getting information with the speed of a click, a critique without explanation is likely to create self-doubt and engender the kind of burnout that increases turnover.

Gen Zers who spoke to The Washington Post said they view work differently from other generations. They want to be themselves at work, feel that their voice matters, and that their managers are empathetic and will invest in relationships with them.

Gen Z is only going to become a larger part of the workforce — they’re expected to comprise more than 32 percent by 2032, according to the U.S. Bureau of Labor Statistics. And they’re asking employers to respect them.

Have you noticed a difference in the attitudes and preferences of Gen Z workers, and how do you approach them to raise sensitive issues? To join the conversation, click "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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The World Doesn’t Care About Your GPA. So What Really Matters?

6/24/2024

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The “real world” doesn’t care about your college GPA, and success is really based on three essential qualities. 

In a commencement speech at Kean University this May, Neil deGrasse Tyson, esteemed scientist, author, and educator, argued that five years into the future no one would give a thought to college grades, and he exhorted graduates to focus instead on three essential qualities: 

  1. Solve problems: Why would an employer value someone who memorized information when he could have a person who thinks critically, adapts to new circumstances, and generates fresh solutions. The world is rapidly evolving, so cultivate a mindset that embraces challenges and change. 
  2. Do good work: The measure of success, according to N.D.T., lies in the quality and impact of a person’s efforts.  Employers want hard workers, of course, but that mean more than mere diligence. It means dedication to accomplishing work that is high quality and meaningful. Standing out requires exceeding expectations, while continually striving to improve. Focus on the substance of your contributions and your work will speak for itself,
  3. Be a good person: Moral integrity and ethical behavior are Tyson’s most important success criteria. In a world where moral lapses and scandals seem ubiquitous, morality involves more than mere rule- following:  It requires embodying values like empathy, honesty, and respect.  These qualities foster the trust and collaboration that make enterprises excel.

What qualities do you think really matter most in one’s life and career? To join the conversation, click "comments" below because we would really like to get your feedback!

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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Starting Fail-Proof Conversations

6/3/2024

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“Big things happen during small talk,” says Matt Abrahams, Stanford instructor and host of  the popular podcast, Think Fast, Talk Smart. He says "Small talk gets a bad rap", but it is actually an incredibly effective communications tool.  He often challenges people to think about how many of their close friendships started with small talk – and the answer is, generally, quite a few. 

“A lot of us put tremendous pressure on ourselves to be interesting," Abrahams explains. "We want to say exciting, valuable, relevant stuff, and it's the wrong mindset.” The trick, he maintains, is to lead with curiosity. He advises we think of an initial, casual conversation as akin to Hacky Sack. You serve to the other person and then they serve back to you. Good conversation is,  by definition, collaboration.

Some quick small talk tips:
  • Begin with questions
  • Observe things in context 
  • Bring up relevant information
  • Avoid the doom loop of,  “Hi, how are you?, “Fine, how are you?”

Of course, if you're at a professional gathering, there's a chance you have a specific agenda in mind when starting a conversation, for example, looking for customers, investments, new hires, or useful information. In such cases, Abrahams says, “find hooks and ways of bridging to the topic you want to discuss so that it could become a natural part of the conversation.”  

Can you recall a significant business or personal relationship that began with small talk? To join the conversation, click "comments" below.  We'd love to hear about your experiences!

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 


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Are You Sure You Have a Growth Mindset?

3/26/2024

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“Growth mindset” has become a buzzword in many organizations, but many people have a limited understanding of what that really means. 
 
People who believe their talents can be developed through hard work, strategic thinking, and input from others have a growth mindset.  Those who believe their talents are innate gifts have a fixed mindset and are limited by their worry that the effort and hard work it takes to learn something is a sign of not being inherently smart.  A growth mindset achieves more, by putting much more effort into learning. 

Writing in the Harvard Business Review, Carol Dweck, the Lewis & Virginia Eaton Professor of Psychology at Stanford University, points out three common misconceptions about a growth mindset:

  • “I’ve always had a growth mindset”:  Everyone has a mixture of fixed and growth mindsets, and that mixture evolves with experience.  A pure growth mindset doesn’t exist, which we must acknowledge to attain the benefits we seek.
  • A growth mindset is mostly about praising and rewarding effort:  Outcomes matter.  It’s critical to reward not just effort but learning and progress, and to emphasize the processes that yield these things, such as seeking help from others, trying new strategies, and capitalizing on setbacks.
  • By espousing a growth mindset, good things will happen:  No one can argue with lofty mission statements that tout values like growth, empowerment, and innovation. But they’re meaningless if the organization doesn’t implement policies that make these values real and attainable.

Organizations that embody a growth mindset encourage appropriate risk-taking, while knowing some risks won’t work out.  They reward employees for important lessons learned, even if a project doesn’t meet its original goals.  They support collaboration across organizational boundaries rather than competition among employees or teams.  They are committed to the growth of every member, not just in words, but also in deeds such as making development and advancement broadly available. 

When is the last time you deliberately attempted to learn a new skill?  Did your employer encourage that?  To join the conversation, click "comments" above.  We would love to hear about your experiences!

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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