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The Superteam Myth… and The Truth That Actually Builds Champions

5/6/2026

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The strongest teams aren’t born great — they get great by learning faster than everyone else.

If you think a “superteam” is what happens when you stack the room with top talent, the research says otherwise. A recent Harvard Business Review article makes a bold case: the real competitive advantage isn’t perfection — it’s continuous learning.
 
Superteams don’t rely on big, dramatic wins. They win by getting a little better every single day. They treat work like a living experiment: test, tweak, refine, repeat. Over time, that steady improvement compounds into something extraordinary.

And the leaders of these teams? They’re not distant strategists. They’re right there in the trenches — clearing obstacles, accelerating learning, and creating a space where people feel safe to speak up, try new ideas, and yes… occasionally fail.
 
Because failure isn’t the opposite of success. It’s the fuel for it.
 
How to Build Your Own Superteam
  • Run small experiments constantly: Don’t wait for perfect plans; test ideas early and often.
  • Make learning part of daily work: Improvement shouldn’t be a quarterly event.
  • Prioritize psychological safety: People think bigger when they’re not afraid of being wrong.
  • Lead up close: Coach, guide, and remove friction instead of directing from a distance.
  • Use fast feedback loops: The quicker you learn, the faster you improve.
  • Value progress over ego: Focus on getting better, not being right.
 
Are you part of a superteam? How do you keep it strong? To join the conversation, click on “comments” below and share your take.
 
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Creating a Focus‑Based Culture (and Why It Matters More Than Ever)

4/22/2026

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Most organizations unintentionally reward activity instead of impact. And the cost is enormous.
 
If your workplace feels like a constant race …inboxes buzzing, Slack threads multiplying, everyone sprinting from one “urgent” thing to the next, you’re not imagining it.  And when urgency becomes the default, the cost is enormous: Scattered attention, shallow work, and teams who feel busy but rarely feel effective.

Business strategist David Finkel names the problem clearly.  We’ve built cultures that celebrate motion, not progress. But there’s one shift that changes everything: Focus is not a personal trait …it’s a cultural choice.

​Leaders set the tone. Teams follow the signals.  And organizations either protect deep work… or they drown it in noise.
 
When you build a focus‑based culture, you create an environment where people can actually think, solve, and contribute at their highest level.  That’s where innovation lives.  That’s where meaningful work happens.
 
5 Principles That Make The Difference:
 
•  Business isn’t productivity. Activity without intention is just churn.
•  Not everything urgent is actually important..
•  Leaders shape the culture. What you reward becomes the norm.
•  Deep work must be protected. Focus is a strategic asset, not a luxury.
•  Clear priorities reduce noise and keep everyone on track.
 
A focus‑based culture isn’t quieter — it’s smarter.  It’s calmer.  And it produces better work with less chaos.
 
How do you get your team to focus on what matters most?  To join the conversation, click "comments" below.

Join our BreakThrough Communication® + membership experience: Transform learning into living.

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What Great Leaders Actually Do Differently

3/2/2026

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Strong leaders embrace three rare habits most bosses never master — and that’s why people follow them.
 
Most bosses manage tasks.  Great leaders shape culture, with these three habits that create safety, motivation and loyalty — teams that perform not because they have to, but because they want to.

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  1. They put their people first.  Not in the corporate‑poster way — in the practical, everyday way.  They clear roadblocks, offer real support, and create psychological safety so their team can think, speak, and perform without fear.  Their power comes from elevating others, not protecting themselves.
  2. They share credit generously.  Great leaders don’t rewrite history to make themselves the hero.  They highlight contributions, celebrate wins publicly, and make sure the right people get recognized.  That simple act builds trust faster than any team‑building exercise.
  3. They own their mistakes.  When things go sideways, they don’t deflect, spin, or blame.  They step up, take responsibility, and model accountability.  That honesty doesn’t weaken them — it makes people respect them more.
 
Are these behaviors showing up in your workplace — and what difference are they making?  To join the conversation, click "comments" below.
 
Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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Want to Improve Employee Well-Being? Start Here

1/19/2026

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Research shows it lowers stress, improves retention, and builds trust — and it’s free.
 
Free snacks, meditation apps, step-counting challenges — companies offer plenty in the name of “employee wellness.” But most of these perks barely move the needle. Fewer than 20% of employees even participate, and for those who do, the impact is often minimal.

So what actually makes a difference?

According to Rosalind Chow in Inc., the answer is surprisingly simple: Listening. Not the passive kind — real, intentional listening from managers and leaders.

Think about it: When was the last time you felt genuinely heard at work? That feeling of being taken seriously — of mattering — does more for well-being than any breakroom kombucha ever could. Research shows that leaders who truly listen help reduce burnout, lower stress, and improve retention. Even better, it’s a two-way win: Employees feel valued and leaders gain credibility and influence.

Perks aren’t the problem — they’re just not a substitute for a culture where people feel their voices count. And the best part? Listening doesn’t require a budget. Just time, attention, and follow-through.

How to Make Listening a Habit:
  • Make time for real conversations. Block space for check-ins that aren’t rushed or transactional.
  • Practice active listening. Ask follow-ups, reflect what you heard, and show you understood.
  • Follow through. If someone shares a concern, act — or explain why you can’t.
  • Lead by example. Your behavior sets the tone for the entire team.

Listening isn’t just nice-to-have. It’s a leadership skill — and a wellness strategy — that actually works!

When was the last time you felt truly listened to at work? And how do you let others know they are heard? To join the conversation, click "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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Your Brain on Gratitude: Happy Thanksgiving 2025!

11/25/2025

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Gratitude has consistently been shown to lower stress, reduce pain, boost immunity, and improve blood pressure and heart function. Here’s how to spread gratitude not just on Thanksgiving…but always.​

We released a micro learning video series on how to express gratitude so it sticks, and these tools are easy to learn.  Neuroscientist Glen Fox has spent his entire adult life studying gratitude. “Grateful people tend to recover faster from trauma and injury, have better and closer personal relationships and may even just have improved health overall.” Fox did an experiment using brain-imaging scans to map which circuits in the brain become active when we feel grateful.

“We saw that the participants’ ratings of gratitude correlated with activity in a set of brain regions associated with interpersonal bonding and with relief from stress,” he said. To up your conscious gratitude, Fox suggests keeping a gratitude journal. On a regular basis, write down what you are grateful for, even if those things seem mundane. The positive effect is cumulative so it’s a good idea to make this a habit. You can also write letters of gratitude to those who have helped you along your way. Says Fox, “I think that gratitude can be much more like a muscle, like a trained response or a skill that we can develop over time.”

When was the last time you actively expressed gratitude, and how did you feel? To join the conversation, click on "comments" below -- we would love to hear from you!

Find out how to create lifetime communication mastery online, with our virtual programs, awarded International Gold for Best Hybrid Learning of 2022.
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The $300 Billion Crisis Hiding in Plain Sight: Workplace Loneliness

10/27/2025

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​Loneliness at work isn’t just a wellness issue. It’s a business threat — and it’s costing companies up to $300 billion a year!

On a national survey of 2,000 employed Americans, Inc.com uncovered some startling statistics:

  • 1 in 4 workers say they have no friends at work.
  • 64% feel lonely on the job.
  • 46% wish they could be closer to their coworkers — and among Gen Z, that number jumps to 60%.

But here’s what really matters to employers:
  • 63% say friendships at work strongly influence whether they stay with their employer.
  • 71% would turn down a higher-paying job if the company culture felt cold or isolating.

This isn’t just about feelings. It’s about retention, productivity, and the health of
your workforce.
​
What Can Employers Do?
Here are 3 strategies companies are using to fight back:
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  1. Measure It: Use tools like the Work Loneliness Scale to identify disconnected employees before it affects performance.
  2. Build Real Culture: Host team-building events, encourage casual conversations, and create space for authentic connection.
  3. Lead with Empathy: Train managers to check in regularly, assign peer mentors, and help isolated employees feel supported.

Loneliness is no longer a silent struggle. It’s a loud signal that your culture needs
attention — and the smartest companies are already listening!

Have you felt lonely at work, and if so, what effect did it have on you? What do
you think could be done to improve your situation? To join the conversation, click on "Comments" below.

Learn more about creating a habit around masterful communication with
our online learning courses awarded International Gold for Best Hybrid
Learning of 2022
.

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The Leadership Trap: When Helping Holds Everyone Back

10/6/2025

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When leaders become the go-to fixer, they break something bigger: Team trust, ownership, and momentum...

Being supportive is great — but trying to fix everything yourself? That’s a fast track to burnout. When you jump in to solve your team’s problems, you end up clogging decision-making, taking ownership away from your team, and wearing yourself out.

But there’s a better way. Leaders who involve their teams in solving problems together build stronger, more engaged teams — and they don’t have to carry the whole load alone.

In the Harvard Business Review, Elizabeth Lotardo, a leadership coach and author, suggests five simple questions leaders can ask to stay supportive without becoming the go-to fixer:

  1. What have you tried?  
    This encourages team members to take the first step before asking for help. After a while, your team will come to anticipate this question.
  2. What’s getting in your way?  
    Helps identify blockers and patterns that might need attention. Perhaps you, as leader, can remove the obstacle without taking ownership of the entire problem.
  3. What support do you need?
    Do not add “from me.”  Support can come from another leader, a teammate, an adjacent department, or an outside source.
  4. What would you do if you were in my place?
    When you solve every problem your team often does not see the effort involved. Asking this question prompts employees to take some responsibility. 
  5. What’s your next step?
    Keeps momentum going and reinforces ownership.

These questions aren’t just conversation starters — they’re tools to build confidence, clarity, and collaboration.

Are you a reflexive problem-solver, and how can you see the value in giving people the space to work things out themselves? To join the conversation, click "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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7 Tips for Thriving in Hybrid Work

9/3/2025

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Hybrid work isn’t just a location shift — it’s a mindset shift. The most successful leaders are the ones who set clear expectations, build connection intentionally, and make communication a daily habit.

Hybrid work is becoming more and more of a norm. And the old playbook of managing employees may not work anymore. The Harvard Business Review offers a series of tips to address the new paradigm.

  1. Start with the facts, not feelings: Check the numbers: Are meetings dragging on? Are emails piling up unanswered? Let the data show you what’s really happening.
  2. Set rules everyone can live by: Decide when people need to be “on” and what counts as urgent — then stick to it so no one’s guessing!
  3. Rethink what “good performance” means: It’s not just about output. Reward quick responses, teamwork, and helping others grow.
  4. Make the path to promotion crystal clear: Use 360‑degree feedback to spot leadership potential and show people how to get there.
  5. Create “all‑in” days: Pick regular days when everyone’s in the office together to build energy and connection.
  6. Build relationships on purpose: Onboard in groups, match people with mentors, and make introductions across teams.
  7. Treat communication like a core job: Managers should actively connect people, share updates, and keep the information flowing.

Are you working in hybrid mode, and what tips can you offer? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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Unlock Game-Changing Coaching To Inspire and Drive Results

5/21/2025

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Coaching goes beyond feedback — it builds confident, creative problem-solvers who take initiative and tackle challenges head-on.  Choose among these 4 approaches to unlock potential and drive innovation…

Effective coaching is all about balance — knowing when to guide and when to step back.  In the Harvard Business Review, Ruchira Chaudhary of TrueNorth Consulting, outlines four key coaching styles within a "push" and "pull" framework.  Your choice depends on your expertise, the task at hand, and the experience level of the person you're coaching.

  1. Telling (High Push, Low Pull): This style is instructive.  The manager draws on their experience and knowledge to direct the employee toward meeting their goal.  It is most suitable when an individual requires considerable oversight, is attempting something new, or is in a situation that requires urgent action. But be aware that if you overdo this style, you will be micromanaging.
  2. Hands off (Low Push, Low Pull): Here the coach acts as an advisor and gives the employee considerable latitude — along with necessary tools and support.  Use this with experienced, motivated employees, but be sure to have checks in place such as regular “catch-ups.”
  3. Asking/Listening (High Pull, Low Push): This involves asking open-ended questions, such as “What are some alternatives you’re considering?” and “What do you think is the best approach to this problem?”  This style is great for coaching those on the path to leadership. 
  4. Collaborating (High Push, High Pull): A cross between traditional coaching and mentoring, this style is the “sweet spot” of coaching.  It fosters self-awareness and empowers the employee to make the eventual decision, after taking all factors into consideration.

Which coaching style do you employ most? How might you expand your approach to coaching? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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3 Ways To Tell Your Boss That You're Not Engaged

12/2/2024

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Many employees are not engaged at work, but their leaders are often unaware. So what should you do if you know your talents, expertise and interests are being under-utilized?

Writing in the Harvard Business Review, organizational psychologist Lewis Garrad and Tomas Chamorro-Premuzic, Chief Innovation Officer at Manpower Group, offer 3 ways to communicate your dissatisfaction to your boss:

  • “I need your help to reach my full potential”: This highlights that your typical performance, good as it might be, is not your optimal performance. It suggests the best is yet to come. 
  • “Can you help me find a new challenge?”: This captures the importance of learning as a driver of engagement. It shows you do not want to do only what is easy.
  • “I’m not sure this role is a good fit”:  People do best in roles that align with their abilities and values.  This shows you are self-aware enough to want to maximize your contribution.

Have you ever been disengaged enough at work to request help from your boss? What was the result? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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Is Your “Out of Office Reply” Creating More Work?

11/4/2024

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If your out-of-office email reply suggests that you will get back to everyone…as soon as you return…it may be time to make a big change.

The number of emails sent daily has increased 34 percent since 2017. When you are on PTO, you might welcome relief from all these messages. But does your Out of Office reply make promises you shouldn’t have to keep—like, “I will get back to you as soon as I return”? Making good on this pledge might require superhuman powers, not to mention being a waste of your valuable post vacation time. 

Writing in the Wall Street Journal, reporter Elizabeth Bernstein found some great examples of a more creative approach:

  • Barry Ritholtz, chief investment officer of the New York wealth-management firm that bears his name, stated in his recent out-of-office message that he was in Maine and, “During this time, I will …not [be] checking emails, avoiding texts, ignoring Slack, letting calls go to voicemail, off the grid, and generally unreachable. As such, my auto-responder is, well, auto-responding.”
  • In his standard out-of-office message, Peter Harrison explains that he is “out on PTO” and won’t be checking email. Then he encourages the recipient to follow his lead. “By doing so, you will help foster a workplace that is people first, respects paid time off, promotes balance, and dismantles always-on culture,”
  • Andrew Riesen, 33, co-founder of a Seattle start up, was on paternity leave and his out-of-office message stated that he likely wouldn’t respond to emails during his six-to-eight-week paternity leave. “There’s nothing so important that it needs to take precedence over our new little one,” he wrote. He also said he wouldn’t be checking a pile of emails” immediately when he got back.

If these replies serve their purpose, your time off may actually be your time. And returning to work, won’t be an exhausting struggle. 

What does your Out of Office Reply say, and do you feel inclined to change it? To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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5 Ways to Stop Workplace Bullying

10/28/2024

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Workplace bullying is real…and painful, too often leading to stress, burnout, and worse.  Here are 5 actions to stop it.
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Research from the Workplace Bullying Institute indicates that 30 percent of employees experience workplace bullying at some point, and of those targeted, 67% are at risk of losing their job. 

Bullying goes beyond incivility, writes Professor Jason Walker, a contributor to Forbes.  “It is calculated and deliberately aimed at causing harm.”  Its targets are often highly valued, competent employees who prefer to avoid conflict.  So, what can you do if you are a target?  
Walker advises the following actions.

5 Actions To Stop Workplace Bullying:
  1. Maintain emotional control:  Avoid reacting to provocation.  Step away, compose yourself, and consciously create your response.
  2. De-escalate conflicts: Use respectful language to request the bully stop their behavior.  If things escalate, engage your supervisor.
  3. Reach out to colleagues for support:  Confide in trusted co-workers.  They can help you to figure out how to respond to the bully and even serve as witnesses if necessary.
  4. Keep records:  Document all details of bullying incidents.  Include time, date, and who was around.
  5. Take care of yourself:  Prioritize your mental and emotional well-being.  Engage in activities that help you reduce stress. 

Have you experienced workplace bullying and how did you cope? To join the conversation, click on "comments" on below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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When You’re the Subject of Gossip

10/21/2024

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At the heart of gossip is someone else’s pain.  Here are 4 actions to take if that someone is you… 

Once a rumor takes hold in the workplace, it is hard to stop.  Writing in Inc., Mary Wright, of California Employment Law Advice and Counsel, enumerates steps to take if you are the brunt of office gossip.

4 Actions To Take If You're The Subject of Gossip

  1. Get the facts:  Determine exactly what story is being told.
  2. Accept the truth:  If you genuinely made some sort of mistake or mishandled yourself, acknowledge what you did and commit to not repeating the mistake.
  3. Seek support from those with accurate information:  If the gossip is false, who besides you knows the truth? If it is a big deal and harmful to your reputation, see if they’re willing to support you publicly. If it is less important, ask your manager or colleague to deny the rumor when they hear it and counter with a positive comment.
  4. Confront the gossip: If you know who is spreading false words about you, go to the source.  Be direct.  Tell them you heard the rumor and were told that they are the source.  If their story is false, explain how.  If true but harmful, explain how you are addressing the problem with colleagues or managers.  

Contrary to popular belief, most people feel guilty (some less than others) about spreading false or harmful stories about colleagues.  Confrontation will usually get those people to stop talking – at least stop talking about you.

Have you ever been the subject of hurtful gossip, and how did you deal with it?  To join the conversation, click on "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 


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How to Make Conversations Click

9/16/2024

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Research suggests that asking questions that show you're listening is a great way to make conversations click.  Since not all questions are equal, here are 3 tips.
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Conversations help us forge and deepen connections.  And they are essential to our well being.  Sometimes, though, we avoid conversations because we fear they may become tedious, awkward, or even confrontational.  

Writing in the Journal of the American Psychological Association, Zara Abrams notes that one of the best ways to make conversations click is to ask questions.  But be conscious of how you do this:

  • Avoid answering your own questions: Some people believe that asking a question makes their conversation partner feel included. But not waiting for a reply can actually alienate your listener. 
  • Ask follow up questions:  Follow-up questions prove you were paying attention and show your conversation partner that you want to know more.  Speed daters who ask more follow-up questions are more likely to get a second date!  
  • A good conversation has a good rhythm: A conversation can be like a dance.  It might speed up or slow down, and there may be pauses—like in a tango.  Effective listening tends to lead to moments of quiet, and that’s linked to higher satisfaction among participants.  When someone responds too quickly to something very thoughtful or personal, or not quickly enough when you were expecting a spirited back-and-forth, they aren’t "dancing" with you in an enjoyable way.

Do you have a go-to conversational style that works for you?  And what do you do to show you're listening?  To join the conversation, click "comments" below.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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Should You Text Before You Call?

7/29/2024

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Do you find unplanned phone calls delightful surprises or bothersome intrusions?  Is it fine to call someone spontaneously, or is it impolite to call without texting first?  Phone call etiquette has never been more complicated, and it is dividing friends, families and co-workers! 

According to The Wall Street Journal, the debate is raging.  The more entrenched texting becomes, the more people find a phone call without warning, unacceptable.  Yet others find the phone-call-phobic to be rigid and even ridiculous, claiming that phone calls are never  “unannounced” — the ringing is the announcement, aided by caller ID.

Although exceptions exist, attitudes toward phone calls tend to cluster generationally.  Those who grew up with landlines tend to see no problems with spontaneous calls.  But those who have been texting since high school, or earlier, feel differently.  Preference for text messaging is highest among those 18 to 24, followed by those 25 to 34, according to a December survey from YouGov.  Among 2,000 white-collar professionals surveyed by recruiting firm Robert Walters in March, a mere 16% of those who are Gen Z (born between 1997-2012) thought the phone was a productive form of professional communication. They use Zoom, Slack, email or text with ease, but they’re far less likely to make or answer a phone call. 

So, what should you do?  If you have the urge to call, consider factors such as the relationship you have with the person and whether they have expressed a preference about how to communicate.  And you might want to react differently to an unannounced phone call from a salesperson than a relative.

Do you prefer to be texted before someone calls you, and do you do the same for others? To join the conversation, click "comments" below. 

​
Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 

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