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ARE YOU A MANAGER OR LEADER? 5 KEY SIGNS

11/28/2023

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Moving from managing a team to leading an enterprise is tough. It's different at the top, but how?

Writing in the Harvard Business Review, Michael D. Watkins, co-founder of Genesis Advisers and author of The First Ninety Days, offers a breakdown of the key mindset transitions new leaders face:

  • Specialist to Generalist: Leaders must know something about all enterprise functions and not just be an expert in one. This promotes decisions that are optimal for the whole organization as well as the ability to evaluate talent on all teams. 
  • Analyst to Integrator:  Managers can focus on identifying and addressing problems facing their unit. An enterprise leader must integrate organizational knowledge, bridge silos, and solve key organizational challenges collaboratively. 
  • Tactician to Strategist: A manager can remain focused on the details of day-to-day issues. A leader must maintain a more strategic view of the full enterprise. 
  • Problem Solver to Agenda Setter:  People may get promoted because they are skilled at their specialty and good problem-solvers. Leaders must  determine which problems need to be solved and who the best collaborators are.
  • Warrior to Diplomat:  A manager’s priority is to rally and support their team.  A leader has multiple constituencies—customers, regulators, media, unions, community partners. Creating such external alliances allows leaders to consciously shape the external business environment.

Have you transitioned from manager to leader? What was the trickiest part to navigate?  To join the conversation, click "comments" above.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. 


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Want to Improve your Overall Well Being? Express Gratitude!

11/21/2023

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Research shows that expressing gratitude is not only fulfilling for the person you share it with, but we now know that it increases feelings of personal well-being for the giver as well.

Gratitude is noticing what is valuable and meaningful to you. As the United States approaches our official day of giving thanks, perhaps all of us can focus less on turkey recipes, and take a moment to consider how we might make gratitude an ongoing part of our lives. 

Here are some tips offered for expanding our gratitude:

  • Send an email or letter to someone where you share your gratitude.
  • Write three things for which you are grateful at the end of each day or week.
  • Notice what people do that you appreciate, and practice saying “thank you” in a sincere and meaningful way.

If you are looking for someone to practice your “thank you” with, start close to home. John Gottman, Executive Director of the Relationship Research Institute of Seattle says: “Masters of relationships have a habit of scanning the world for things they can thank their partner for. People whose relationships go down the tubes scan the world for their partner’s mistakes.

​What happens when you up your rate of thanks to people around you? To join the conversation, click "comments" above.
 
If you would like to read more about creating a habit around masterful communication, check out our book: Be Quiet, Be Heard: The Paradox of Persuasion.


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4 Breakthrough Moves When Your Teen Tunes You Out

11/14/2023

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Many parents are stumped and troubled when their child starts tuning them out. Can this be reversed?

Asked by The New York Times about how to continue to get through to teenagers, Cara Natterson, a Los Angeles pediatrician and co-author of “This Is So Awkward: Modern Puberty Explained,” and Dylan Gee, an associate professor at the Yale Child Study Center, offered this advice:

  • Don’t Lecture:  Lectures are received by your teen as a barrage of blah, blah, blah.  Try initiating a conversation instead, by using open-ended starters like, “I’m wondering…” or “What do you think about…?”
  • Get Curious: If you're caught off-guard by a tough or surprising comment or question from your teen, dig a little deeper. Try “I hadn’t thought about that. Can you tell me more?” Listening deeply to their answer will give you greater access to their world.
  • Keep the Conversation Going:  After you address an awkward conversation, don't think you have crossed it off your list for good. A series of small conversations keeps communication open. And it isn’t helpful to assure them that they’ll “laugh about it one day” because that says you are not hearing them.
  • Don't Be Afraid to be Wrong:  Let your teen see you admit when you make a mistake. This vulnerability models emotional intelligence, and it can be a bonding moment that strengthens your relationship and builds trust.

What do you do when your teen becomes uncommunicative?  To join the conversation, click on "comments" above.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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Make a Great First Impression

11/7/2023

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We all know how critical it is to make a good first impression, and how difficult it is to overcome a bad start. So what’s a surefire way to get off on the right foot? According to bestselling author and CNBC contributor Joanne Lipman, who cites research from Harvard Business School and Wharton, a great way to make a good impression is to ask for advice. 

This may seem counterintuitive. If we want to impress a new acquaintance we often talk about ourselves and our accomplishments. We rarely ask for advice — or, indeed, ask anything at all. Most people fear that asking for advice will make them look less than competent, but studies show it actually  makes them look intelligent. At the same time, most of us think that those who ask for our advice are smarter than those who don't.

This all makes sense from his standpoint of emotional intelligence (EQ). We usually feel flattered when someone solicits our knowledge and opinions. And flattery is a useful too for getting people to like us. As Lipman puts it "We tend to think: They were smart to ask for my advice because I am smart." Moreover, if someone asks you for advice or information, it's likely they've done the same with others. And if they routinely ask other people for advice and information, then they are probably well informed. 

Have you ever asked for advice during a first encounter, and what were the results? If not, are you willing to give it a try? To join the conversation, click "comments" on above.

Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.

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