![]() It’s hard when someone you care about is upset, but asking them one simple question can help... We can feel helpless when someone we care about is emotionally overwhelmed, and the last thing we want to do is say the wrong thing. Writing in the New York Times, Janee Dunn recounts the advice she got from a special education teacher. When one of her students is upset, she asks them: "Do you want to be helped, heard, or hugged?" Writes Dunn:, “It struck me that this question could be just as effective for adults.” Everyone handles emotions in their own way. And each option — thoughtful advice, empathetic listening, or a hug — has the power to comfort and soothe. A hug can release oxytocin, a bonding hormone that tamps down stress. Likewise, being heard with high quality listening has been shown to reduce defensiveness. Also, some research suggests that couples who give each other supportive advice create higher relationship satisfaction. Different emotions lead to upset and each may necessitate a different response. For example, someone experiencing anxiety may appreciate reassurance, but someone who is frustrated may rather be heard. And don’t try to problem-solve unless that kind of intervention is requested. Someone who is upset may already be aware of solutions, but they may want to process their experience before moving on. What do you most often need when you are upset, and how do you communicate that? To join the conversation, click on "comments" below. Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.
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![]() Trapped in continual “doing mode?” You’re not alone. Here’s how to give yourself permission to pause… and think bigger. So many of us are focused on doing mode — achieving goals and checking items off to-do lists. But better relationships, bigger-picture strategies, and creative thinking all depend on pausing and entering into spacious mode. Writing in the Harvard Business Review, Megan Reitz of Oxford University’s Said Business School, and John Higgins, director of research at The Right Conversation, share their research-based tips for making it easier and safer to occasionally switch modes.
When was the last time you deliberately took a pause to create thinking time, and what were the results? To join the conversation, click on "comments" below. We'd really like to hear from you. Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. ![]() Setbacks are unavoidable. But these 5 steps can help you bounce back… We have all faced it: We miss out on a promotion or a job offer, face harsh criticism, or fail to reach an important goal. Rebuilding your confidence after a setback is possible, but resilience requires reflection, patience, and proactive steps. Writing in Forbes, senior contributor Benjamin Laker offers this advice:
What have you done to recover from a setback in your professional life? To join the conversation, click on "comments" below. Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. ![]() Friendships are so important, they can literally impact life and death… Romance gets a lot of attention but, according to a growing body of research, friendships are critical to our health and well being. A review of 38 studies found that adult friendships, especially high-quality ones that provide social support and companionship, significantly predict wellness and can protect against mental health issues like anxiety and depression. Those benefits persist across the life span. Friendships protect to some degree by altering the way we respond to stress. Our blood pressure can lower when we talk to a supportive friend. When we have a friend by our side while completing a tough task, we have less heart rate reactivity than those working alone. Friendships can also change our perspective. In one study, people even judged a hill to be less steep when accompanied by a friend. Fortunately, research also suggests that friendships can be forged and maintained at any age. Even minimal social interactions can be powerful. So-called “weak ties” -- interactions we have with casual acquaintances -- can boost our health and sustain positivity. Isolation during the pandemic proved hard on nearly everyone, but it did focus scientific attention on how important human connection is across all ages and all spheres of life. Do you have friendships that nourish you, and do you actively make an effort to keep them going? Let us know if you’ve found a way to start new friendships as an adult. To join the conversation, click on "comments" below. Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. ![]() Valentine’s Day is approaching. To keep love alive, practice these 5 communication romance hacks… Wall Street Journal relationship columnist Elizabeth Bernstein says her favorite part of the job is hearing people’s time tested tips. With Valentine’s Day approaching, we want to share some of her favorite advice with you:
What is your best advice for keeping your relationship strong through positive communication? To join the conversation, click on "comments" below. Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. ![]() Has your son or daughter become more monosyllabic as the teenage years set in, and far more interested in their phone than you? Good news: You can still break through with these 4 actions. As Cara Natterson, a Los Angeles pediatrician and co-author of This Is So Awkward: Modern Puberty Explained told The New York Times, there are various ways to break through to teens:
When is the last time you had a good talk with your teenaged child, and how did you manage it? To join the conversation, click on "comments" below. We hope this blog can be helpful to you over the holidays! Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. ![]() Many employees are not engaged at work, but their leaders are often unaware. So what should you do if you know your talents, expertise and interests are being under-utilized? Writing in the Harvard Business Review, organizational psychologist Lewis Garrad and Tomas Chamorro-Premuzic, Chief Innovation Officer at Manpower Group, offer 3 ways to communicate your dissatisfaction to your boss:
Have you ever been disengaged enough at work to request help from your boss? What was the result? To join the conversation, click on "comments" below. Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. ![]() From casual interactions to formal presentations, there is one, simple, 3-step hack to help you get through to people when it matters most. Writing in the Harvard Business Review, Matt Abrahams, who teaches organizational behavior at Stanford Graduate School of Business, offers a simple hack to achieve this... Structure your message to cover "What?", "So what?", and "Now what?"
This framework is applicable to a vast number of situations. As Abrahams says, it organizes your thoughts, serves as a guidepost to those you are trying to influence, and renders information easy to follow and act on. It is equally useful in presentations, answering questions, and providing feedback. This structure supports your message, so that it is heard, internalized, and acted upon. Does this structure look like something you can use? We’d love to hear your results! To join the conversation, click on "comments" below. Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. ![]() If your out-of-office email reply suggests that you will get back to everyone…as soon as you return…it may be time to make a big change. The number of emails sent daily has increased 34 percent since 2017. When you are on PTO, you might welcome relief from all these messages. But does your Out of Office reply make promises you shouldn’t have to keep—like, “I will get back to you as soon as I return”? Making good on this pledge might require superhuman powers, not to mention being a waste of your valuable post vacation time. Writing in the Wall Street Journal, reporter Elizabeth Bernstein found some great examples of a more creative approach:
If these replies serve their purpose, your time off may actually be your time. And returning to work, won’t be an exhausting struggle. What does your Out of Office Reply say, and do you feel inclined to change it? To join the conversation, click on "comments" below. Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. ![]() Workplace bullying is real…and painful, too often leading to stress, burnout, and worse. Here are 5 actions to stop it. Research from the Workplace Bullying Institute indicates that 30 percent of employees experience workplace bullying at some point, and of those targeted, 67% are at risk of losing their job. Bullying goes beyond incivility, writes Professor Jason Walker, a contributor to Forbes. “It is calculated and deliberately aimed at causing harm.” Its targets are often highly valued, competent employees who prefer to avoid conflict. So, what can you do if you are a target? Walker advises the following actions. 5 Actions To Stop Workplace Bullying:
Have you experienced workplace bullying and how did you cope? To join the conversation, click on "comments" on below. Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. ![]() At the heart of gossip is someone else’s pain. Here are 4 actions to take if that someone is you… Once a rumor takes hold in the workplace, it is hard to stop. Writing in Inc., Mary Wright, of California Employment Law Advice and Counsel, enumerates steps to take if you are the brunt of office gossip. 4 Actions To Take If You're The Subject of Gossip
Contrary to popular belief, most people feel guilty (some less than others) about spreading false or harmful stories about colleagues. Confrontation will usually get those people to stop talking – at least stop talking about you. Have you ever been the subject of hurtful gossip, and how did you deal with it? To join the conversation, click on "comments" below. Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. ![]() Young Americans are more unhappy these days, and a big reason is their lack of close friendships… According to a Pew Research poll, only 32 percent of Americans ages 30 and younger say they have five or more close friends. According to psychologist Esther Perel, this factor is a prime cause behind the many emotional problems affecting today’s youth. Young people reported feelings of malaise and even hopelessness. They attributed these feelings to social media, climate change concerns, and social immobility. But loneliness cannot be discounted. “I think people are more lonely because they are less adept at being in relationships as that involves conflict, friction and differences,” Perel says. “An enormous amount of people are cutting off friends and family members like never before.” The benefits of friendship are numerous. We learn a great deal about ourselves through relating to and partnering with others. Moreover, friendships are investments. For older generations, exchanging favors over time contributed to the formation of a mutually beneficial, face-to-face social network. Today’s young people do not appear to be making these small investments. “Relationships demand obligation,” Perel says. “Communities demand obligation. Communities are not just there to serve our needs. Your community gives you belonging in return for your obligation to the wellbeing of others.” One key to maintaining friendships is having realistic expectations. Being a positive presence 100 percent of the time is not a realistic expectation to have of others or a prerequisite for you to engage with them. In fact, it can keep you from forming valuable connections. Would you say you have five or more close friends, and how does having friends affect your happiness and well being? To join the conversation, click on "comments" below. Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. ![]() What’s the best way to respond when a co-worker makes a suggestion you didn’t ask for and don’t want? Try these 4 specific replies. Everybody has an opinion. But what if you don’t want to hear it? Maybe you are in the middle of a meeting or a presentation detailing a carefully crafted plan when a co-worker derails you. Maybe you want a specific piece of information from your boss, but they take the opportunity to turn a simple query into an impromptu coaching session. Writing in the Harvard Business Review, Melody Wilding, executive coach and author of Trust Yourself: Stop Overthinking and Channel Your Emotions for Success at Work, offers strategies for setting boundaries around unsolicited input with tact, respect, and a comfortable level of assertiveness.
When was the last time you received unsolicited advice at work and how did you respond? To join the conversation, click "comments" below. Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. ![]() Research suggests that asking questions that show you're listening is a great way to make conversations click. Since not all questions are equal, here are 3 tips. Conversations help us forge and deepen connections. And they are essential to our well being. Sometimes, though, we avoid conversations because we fear they may become tedious, awkward, or even confrontational. Writing in the Journal of the American Psychological Association, Zara Abrams notes that one of the best ways to make conversations click is to ask questions. But be conscious of how you do this:
Do you have a go-to conversational style that works for you? And what do you do to show you're listening? To join the conversation, click "comments" below. Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. ![]() Do you find unplanned phone calls delightful surprises or bothersome intrusions? Is it fine to call someone spontaneously, or is it impolite to call without texting first? Phone call etiquette has never been more complicated, and it is dividing friends, families and co-workers! According to The Wall Street Journal, the debate is raging. The more entrenched texting becomes, the more people find a phone call without warning, unacceptable. Yet others find the phone-call-phobic to be rigid and even ridiculous, claiming that phone calls are never “unannounced” — the ringing is the announcement, aided by caller ID. Although exceptions exist, attitudes toward phone calls tend to cluster generationally. Those who grew up with landlines tend to see no problems with spontaneous calls. But those who have been texting since high school, or earlier, feel differently. Preference for text messaging is highest among those 18 to 24, followed by those 25 to 34, according to a December survey from YouGov. Among 2,000 white-collar professionals surveyed by recruiting firm Robert Walters in March, a mere 16% of those who are Gen Z (born between 1997-2012) thought the phone was a productive form of professional communication. They use Zoom, Slack, email or text with ease, but they’re far less likely to make or answer a phone call. So, what should you do? If you have the urge to call, consider factors such as the relationship you have with the person and whether they have expressed a preference about how to communicate. And you might want to react differently to an unannounced phone call from a salesperson than a relative. Do you prefer to be texted before someone calls you, and do you do the same for others? To join the conversation, click "comments" below. Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022. |
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