Are you able to have productive conversations with irritable, defensive people or those who profoundly disagree with you? Since this is an incredibly valuable skill for any leader to master, there’s plenty of advice out there. But remembering those tips is hard in the middle of a potentially volatile discussion.
To assist in such situations, Harvard conflict management expert Julia Minson offers a simple mnemonic device. Next time you find yourself in a challenging, uncomfortable conversation, remember the acronym H.E.A.R.
No acronym is a cure-all. Still, research shows that learning and deploying the H.E.A.R. approach is worth the effort, if you want to be a person that people want to talk to.
Which of the H.E.A.R principles have you used lately? Did it defuse a touchy interaction? To join the conversation, click "comments" above.
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