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Actions of Great Leaders

1/3/2023

2 Comments

 
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It’s easy to enumerate the qualities of a good leader (inspiring, authentic, collaborative, empowering), but what are the actions that enable leaders to personify these qualities? According to Inc., contributing Jeff Haden, great leaders carry out several of the following strategies:
  • You Promote the Right People:  When employees feel promotions are fair and well deserved, productivity goes up and turnover goes down. Make sure your employees understand the value, and the key drivers of outstanding performance, for every position. The more they understand the responsibilities and goals of a particular job, the more likely they are to understand why you chose the individual who fills that role.
  • You Deal with Toxic Employees: The bad behavior of a toxic employee can be infectious. Removing a toxic employee can significantly boost morale and the bottom line. 
  • You Don’t Serve the Feedback Sandwich: This term refers to leading with a positive, sharing the negative or "constructive" feedback, then closing with another positive. Sound good? Alas, research shows this makes most employees feel manipulated or patronized. Instead try something like:  "I'm giving you this feedback because I have very high expectations for you that I know you can reach."
  • You Admit You Don't Know Everything: Humble leaders are more effective because they are seen as empathetic, approachable, relatable, and helpful. You should be seen as someone who wants to get things done — and knows you can’t do it alone.

Which of the above strategies do you believe is most important to your own leadership style? To join the conversation, click "comments" above.

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2 Comments
Tom
1/3/2023 11:11:47 am

The advice: "You Don’t Serve the Feedback Sandwich" is right. I had another “rule” that worked out for me and, I hope, the employees.

Whenever possible, don’t give negative feedback in an evaluation that you haven’t mentioned in the course of the year. Saving it up for the formal evaluation puts the feedback in a threatening context. It is harder to give that feedback and, for the employee, much harder to hear and internalize.

Reply
Susan and Peter Glaser
1/3/2023 11:14:44 am

Absolutely agree Tom! This is such an important aspect of having feedback heard and understood. A performance review should be a review…not a surprise! Thanks for sharing your insights with our community.

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  • Courses
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    • BreakThrough Conflict
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    • Self-paced video
    • Live Virtual
    • In-Person Seminar
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    • Testimonials on Virtual Learning
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    • About the Glasers
    • Communication Capsule Blog
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