During conflict, it’s typical to move into a “flight or fight response.” Our brain is ‘hijacked’ by our amygdala, seat of fear and anxiety, and we may lose access to rational thinking. Our face may redden and our speech quicken — and because of “mirror neurons” the person to whom we are speaking may become agitated as well. However, writing in the Harvard Business Review, Amy Gallo, author of The HBR Guide to Dealing with Conflict, says, “It’s possible to interrupt this physical response, manage your emotions, and clear the way for a productive discussion.”
Here are some tips for calming yourself down once you’ve gotten worked up:
How did you handle the last conversation you had when you were “worked up” and what do you wish you might have done differently? To join the conversation, click "comments" above (just below the picture). We would really like to hear your feedback.