Empathy has always been a critical skill for leaders, but it is taking on a new level of meaning and priority as new research demonstrates its importance for everything from innovation to retention. Writing in Forbes, Tracy Brower PhD, author of The Secrets to Happiness at Work, says that empathy is the most important leadership competency to develop and demonstrate.
Leaders will be most successful not just when they consider others, but when they inquire directly about employee challenges, and then listen to and paraphrase what they hear. The results? According to a new study by Catalyst these can include: