Ending Communication Defaults
We all have what the Harvard Business Review calls “default behavior,” moments when we let our visceral automatic pilot usurp reason. These default reactions can lead to impulsive decisions. A study published in Proceedings of the National Academy of Sciences, found that highly experienced parole judges reasoned more carefully at the start of each workday and after meal breaks, when on average they granted parole to 65 percent of applicants. But as their sessions wore on, favorable parole judgments fell to an astonishing 0% prior to each food break.
Whatever drives us toward default—be it hunger, fatigue, or a certain type of person who “rubs us the wrong way”—is not serving us. One big reason, in our opinion, is that during default moments we are listening less and cutting off the flow of new information. Lee Newman, Dean of Innovation and Behavior at Madrid’s IE Business School suggests three steps for overriding your automatic pilot response:
1) Know your default triggers.
2) Anticipate and mentally rehearse your overrides.
3) Design your days to minimize triggers at high-stress times.
We want to hear: What drives you into “default” mode and what are you doing to regain control? Are you doing anything to modify your behavior? Join the conversation and click "comments" on our Community of Practice Forum.
5/6/2014 09:36:47 am
When my automatic pilot wants to take over I try to do two things - think of others not myself, and listen rather than talk.
5/7/2014 04:06:28 am
How elegantly simple, Lorraine. Thanks for this. Easy to remember -- sometimes hard to implement.
5/13/2014 03:23:43 am
Wow. That is some interesting information. I am scheduling any surgeries I need accordingly too.
5/13/2014 08:49:01 am
What interesting information! I feel sorry that this means some people who should NOT get a parole are being paroled and some that SHOULD be getting one are not. That should be addressed and fixed.
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