Leading Change through Empathy
“I’ve observed the same thing time and time again: how information is communicated to employees during a change matters more than what information is communicated.” So says communication consultant Patti Sanchez, coauthor of Illuminate, writing in the Harvard Business Review.
A lack of empathy when conveying news about organizational transformation can cause it to fail, says Sanchez. But the following strategies can help a leader relate to employee perspectives.
Have you ever been through an organizational change and, if so, do you feel your leader showed empathy throughout the process? How so? To join the conversation, click "comments" above.
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Kathie Kurilo Bedbury
2/19/2019 03:58:43 pm
Wow. I had the amazing experience of serving under UO President Dave Frohnmayer. I served on a strategic planning team in the 90’s and it gave me as much (actually more) as I gave it. I think we did good work because we had a leader who really wanted to listen. I am gifted for that experience. He is missed.
2/26/2019 02:50:08 pm
We became friends with Dave in his later years and couldn’t agree more. He epitomized the empathic leader. It was no surprise that flags throughout Oregon flew at half mast following his untimely passing. Thank you so much for sharing this submission.
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