“I’ve observed the same thing time and time again: how information is communicated to employees during a change matters more than what information is communicated.” So says communication consultant Patti Sanchez, coauthor of Illuminate, writing in the Harvard Business Review.
A lack of empathy when conveying news about organizational transformation can cause it to fail, says Sanchez. But the following strategies can help a leader relate to employee perspectives.
Have you ever been through an organizational change and, if so, do you feel your leader showed empathy throughout the process? How so? To join the conversation, click "comments" above.
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