“I don’t know, what do you think?” Writing in the Harvard Business Review, Melissa Daimler, head of Twitter’s Global Learning & Organizational Development team, says this is a question leaders should be unafraid to ask those who work with them. “But,” she warns, “it only works in an organization that values listening.”
In organizations that do leading edge work, Daimier says, there may be more than one right answer. “You’ll only hear it if you listen,” she adds, reminding us that listening “can be a challenging skill to master.”
Twitter’s management development sessions highlight three levels of listening:
When you engage in 360 listening, Daimier says, ”You’re not only listening to what the person is saying, but how they’re saying it — and, even better, what they’re not saying, like when they get energized about certain topics or when they pause and talk around others. She adds that “listening creates spaciousness…” and the converse is also true: I listen more when I create space in my day…When I strategically create space on my calendar to reflect on a conversation and prepare for the next one, I can be more present for others.”
We want to hear: What percentage of your listening time do you think you devote to 360 listening. How do you think you can up this amount? To join the conversation, click "comments" on our Community of Practice Forum.
If you would like to read more about creating a habit around masterful communication, check out our book: Be Quiet, Be Heard: The Paradox of Persuasion.