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Never Forget to Say Thanks

11/26/2013

Saying “thank you” is the ultimate win/win. Research shows that expressing gratitude increases feelings of personal well being.

If you are looking for someone to practice your “thank you’s” on, start close to home. John Gottman, Executive Director of the Relationship Research Institute of Seattle says: “Masters of relationships have a habit of scanning the world for things they can thank their partner for. People whose relationships go down the tubes scan the world for their partner’s mistakes.”

Please share your thoughts with us! What happened when you upped the level of thanks you expressed to people around you? Share your responses to the weekly discussion question on our forum: Community of Practice Forum

3 Comments

Merry link

11/26/2013 01:36:35 am

"Thank you" is always a comment to use generously with everyone around you. A genuine thanks is always appreciated. Even a call, email, or card expressing thanks is a moment of appreciation shared. In this day and age, it seems that manners have often disappeared, both in business and in daily life. Returning to the "Please", and "Thank you" we were raised with brings back respect and appreciation. Both are needed by everyone we deal with. Taking the time to say "Thank you" for something someone has done for you, or said to you, does make a difference. You are building a relationship in a positive manner. Recently I was hospitalized for a nearly fatal food poisoning. The nurses and staff were all very kind, caring, and went beyond my expectations to care for me. After I was discharged, I sent a "Thank you" note and a basket of muffins to them in gratitude. If I get exceptional service at a restaurant or a store, I take the time to say "Thank you", and not only do they remember me, but they genuinely appreciate it.
I fill out those surveys on the back of store and restaurant reciepts too, to express thanks for really good service. Within our business, I make sure to always thank people for their orders with us, and to be as helpful as I can. Being kind, and engaging people in a genuine way, is always a good way to sell more than you would if you were simply a "body" behind the counter or on the phone.
With the economic depression becoming worse every day, everyone in business these days needs to be aware of the importance of "Thank you" and a smile to each customer. Each customer is very important to the survival of a business, and they should be treated as such. Expressing appreciation for their business in a kind and friendly way is extremely important, and should be the norm. Thanking the people you work with daily is important too. Don't take things for granted, or people. If you are kind, friendly, and appreciative towards them, they will return that to you when you need their help. Also, please remember, it is not always WHAT you say, but also HOW you say it that matters most.
Happy and Blessed holidays to all!

Todd Rumery

11/26/2013 01:36:36 am

This is a brilliant pointer for turning the paradigm to be proactive. In the old world view it is perfectly acceptable for a manager to seek what needs attention.... These days people require advanced comms techniques, and this simple mgt gimmick will reverse decay and build culture. I Love it.
THANK YOU G&A

Joyce Long

11/26/2013 11:06:11 am

I saw one of my FaceBook friends posting a daily thanks and I thought I would try it. Some days it was a little hard to think of one but I am enjoying it and people are enjoying the comments too. I may try to continue.

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