Online Etiquette

As more and more of our encounters—especially first encounters—migrate to online formats, making a good digital first impression is essential. But like other “soft skills” online etiquette is rarely taught. There’s an unspoken expectation that we all know the rules, but often we don’t.  To help alleviate awkward digital encounters, Victor Turk offers this advice in The New York Times.

• Learn the Lingo – Both content and tone are important, especially in text messaging, and tone can be influenced greatly by grammar. Something as simple as a period can have multiple meanings (finality, seriousness, sarcasm), depending on context. If you’re not sure how something will be received, remember that less can be more. Gretchen McCulloch, a linguist and author of Because Internet: Learning the New Rules of Language, believes that anything unnecessary should be eliminated because it has the potential to take on additional connotations and confuse intent.

 

• Read the Room – As in the real world, it's necessary to choose the appropriate level of formality for the situation. Be prepared to adapt according to the culture and background of the person you are speaking with as well as the medium you are using. Again, be aware of your tone so excessive politeness doesn’t come off as distant or aloof.

 

• Stay Human – Internet etiquette is continually evolving. Even when technology stays the same, social norms can morph quickly. Perhaps the best etiquette guideline is to operate from a place of consideration for others. That will never change.  (Tweet it!)

Have you ever made a digital faux pas or been on the receiving end of one? How was the situation resolved? To join the conversation, click "comments" above.

If you would like to learn more about creating a habit around masterful communication, check out our online learning programs.

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