Incivility at work costs. Christine Porath, associate professor at Georgetown’s McDonough School of Business, has researched the results of insensitive interactions for 20 years across 17 industries. Writing in The New York Times, Porath cites studies showing that incivility “hijacks workplace focus”—even contributing to patient deaths in hospital settings—and causes people to “miss information that is right in front of them.” People who feel belittled at work, she notes, also have fewer creative ideas.
Bosses demoralize workers by doing things like walking away or answering cell phones mid-conversation, pointing out flaws in front of others, and taking credit for wins while finger-pointing over losses. But Porath notes that incivility often grows out of ignorance, not malice. When asked why they behaved badly, most leaders told her they were overloaded and had no time to be nice.
Porath argues—and we whole-heartedly agree—”respect doesn’t necessarily require extra time.” Being conscious of how we communicate, not only with words, but also with tone, gestures, and facial expressions can go a long way toward creating a more civil and more creative and productive workplace.
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