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Service and Satisfaction

10/13/2015

4 Comments

 
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There is much research showing that jobs perceived as helpful to others yield greater satisfaction and less stress. For example, in 2014 two researchers published an article in the Journal of Positive Psychology examining the lives of lawyers, and found that attorneys in high-income fields like corporate law, tort, and malpractice were unhappier and less satisfied than their lower-paid counterparts in service roles such as public prosecutors or legal defenders.

Perhaps you don’t think your job is especially helpful to others, but Arthur C. Brooks president of the American Enterprise Institute, suggests you rethink your attitude.  Writing in The New York Times, Brooks says that “almost any work can be understood as a service job.” He illustrates the point with the parable of a traveler who happened upon two stonemasons. When he asked the workers what they were doing, one replied, “I am making a living.” But the other mason said: “I am building a cathedral.”

Brooks maintains that in our interconnected world, all work has an impact on the lives of others, and that “everyone, in every industry, affects the lives of co-workers, supervisors, customers, suppliers, donors or investors.” We endorse his suggestion of spending part of our morning commute considering how to improve the lives of others through our work, whatever it may be.


We want to hear. How does your work benefit others, and does considering its impact have a positive effect on you? To join the conversation, click "comments" on our Community of Practice Forum.


4 Comments
Mark
10/13/2015 10:17:48 am

There is a reason that I have been in the transportation business as along as I have. It is exactly that we provide a great service to people every day. The social service aspect of transit by providing transportation to those who have no other means is rewarding everyday.

Reply
susan
10/13/2015 06:46:08 pm

Thanks Mark. In our work with transportation over the years, we have also come to see the sense of accomplishment and mission that comes with providing transportation to those who need it.

Reply
JoLynn Anderson
10/13/2015 11:19:09 am

I support those who serve others who continually work for the greater good over the longest time. Therefore, the administrative work that I accomplish allows those who technically respond to managing the resources as well as emergency response to natural disasters to do so under the correct authorities. I work for a federal agency where we are accountable for prudent use of taxpayer funding and I serve the taxpayers well.

Reply
susan
10/13/2015 07:22:13 pm

Thank you for this JoLynn. It is important to notice the key function that administrative support offers to make on the ground action happen. You also remind us that job satisfaction can be shared among many team members.

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  • Courses
    • All Courses
    • BreakThrough Conflict
    • Hardwiring Teamwork
    • Persuasion & Influence
  • Ways to Learn
    • All Learning Options
    • Hybrid Learning System
    • Self-paced video
    • Live Virtual
    • In-Person Seminar
  • Trainer Training
  • Testimonials
    • Testimonials on Virtual Learning
    • Written Testimonials
  • About the Glasers
    • About the Glasers
    • Communication Capsule Blog
    • Published Research
    • Learning Products
  • Contact