Are you having a conversation or delivering a monologue? According to Mark Goulston, MD, business psychiatrist and author of Just Listen, there are three phases of conversation. In the first, we impart relevant, useful, interesting information. In the second, we “get on a roll” where it feels good to keep talking, but we don't notice the other party is barely listening. The third stage occurs when we lose track of what we were saying and the other person loses interest. “Unfortunately,” says Goulston, “rather than reengaging your innocent victim by urging them to talk and then listening to them, the usual impulse is to talk even more in an effort to regain their interest.” This happens not only because humans have a hunger to be listened to, but also because talking about ourselves releases the pleasure hormone dopamine. Gabbers become addicted to that pleasure. Goulston recommends a strategy called the Traffic Light rule, shared with him by fellow coach Marty Nemko. In the first 20 seconds of talking, your light is green as long as your statement is relevant to the conversation. But the light turns yellow for the next 20 seconds. At the 40-second mark, your light is red. Although there are times you want to run that red light and keep talking, it’s worth considering stopping. According to Goulston, “filibustering is usually a conversational turn-off, and may result in both people deteriorating into alternating monologues.” Have you ever been aware that your listener has started to tune you out, and what do you do about it? To join the conversation, click "comments" above. Learn more about creating a habit around masterful communication with our online learning courses awarded International Gold for Best Hybrid Learning of 2022.
2 Comments
Isaac Dixon
3/21/2023 10:53:20 am
This is one that I have found myself struggling with. This is particularly troublesome for people who are introverted and may find engaging in conversation with over extrovert like myself very difficult. Good points in this article to think about and act on!
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Susan and Peter Glaser
3/22/2023 07:10:38 am
Thanks Ike for connecting with us on this. We’ve been thinking that questions are a way for more extroverted talkers to bring quieter people into the conversation flow. (Just know that when we are together we love long flows of your ideas!)
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