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Speech Trumps the Written Word

8/25/2015

2 Comments

 
Picture
It’s hard to top email for convenience. According to new research, however, we all sound smarter when we communicate verbally. Findings of a recent study cited in The New York Times suggest that phone conversations or face-to-face interactions may be more effective when trying to impress a prospective employer or to close a deal.

Vocal cues “show that we are alive inside — thoughtful, active…Text strips that out,” said Nicholas Epley, a professor of behavioral science at the University of Chicago Booth School of Business and one of two co-authors of the paper, “The Sound of Intellect,” recently published in Psychological Science.

In an experiment presented in the paper, M.B.A. candidates were asked to prepare a pitch to a prospective employer — a two-minute proposal that the researchers recorded on video. Separately, the researchers recruited 162 people to evaluate these pitches. Some of the evaluators watched the video; a second group listened to the audio only; a third group read a transcript of the pitch. The evaluators who heard the pitch—via audio or video—rated the candidates’ intellect higher than those who read the transcript. In a second experiment, evaluators read a pitch specifically drafted by candidates to be read, rather than spoken. The result was the same.

 We are not surprised by the results of these experiments. Good writing is an excellent tool, but no writing can convey the nuances of the spoken word, which is embellished by tone and cadence and amplified by gestures and facial expressions. Remember this study the next time you ask yourself if you should press “send” or speak your piece.


We want to hear! What criteria do you use to decide whether to write or speak what you have to say? Do you prefer it when others email you or speak with you directly? Join the conversation and click "comments" on our Community of Practice Forum.


2 Comments
ann
8/25/2015 02:14:48 am

I can completely relate to this. Speaking gives us body posture, eye gaze, intonation--that doesn't occur in writing. I had an experience recently where I gave a short (about 3 minutes) presentation, and I was able to tailor my discussion to the particular audience bringing in all of the components you discuss in your book: ethos, pathos, relevant examples, and blend in nonverbal as well as verbal regard for my audience. And although all human communication is ambiguous (thus, the need for perception checking), my experience is that the ambiguity increases exponentially in writing--especially in email when we are often rushed. Thanks for a reflection on this topic. :)

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Susan
8/25/2015 06:54:23 am

So true, Ann: Email complicates the effect of nonverbal absence even more. We are delighted that Be Quiet Be Heard was so useful to you in preparing for your successful presentation!

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  • Courses
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