This has been the Year of the Apology, from accounting firm PwC in the aftermath of the Academy Award snafu to Wells Fargo, United Airlines, the White House press secretary, and more. Of course everyone makes mistakes—so much so that the art of saying “I’m sorry” is taught in business schools and managed by pricey consultants. But it's important to make an apology that mitigates the original offense rather than compounding it (http://nyti.ms/2oqTO50).
Some advice for those who find themselves needing to say mea culpa (Tweet it!):
Whatever you do, you don't want to have to do it over and over, Ken Sunshine, who founded the public-relations firm Sunshine Sachs, says. “My rule? You get one shot.”
What’s the last time you gave or received an apology at work? Do you think it could have been done more skillfully? To join the conversation, click "comments" below.
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